No lock/unlock feature
A car app not allowing you to lock and unlock your car in 2026 is poor
Not very good
Had the car since August. The app keeps telling me the car is plugged in when it isn’t. If it is plugged in and I press “charge now” it will charge for a couple of minutes and then stop. For me the app is only good for pre-conditioning but I rarely use this feature as I keep forgetting.
No more Renaults for me
Changing my car and it will not be an Electric Renault and all because of this app, the electrics as they decide when they will work and when they won’t. The car a Megane iconic is superb when it works but it’s too unreliable when it comes to the electronics and this app. Bye bye Renault I won’t be back.
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Disastrous
You get 10 seconds to enter a code that’s emailed to you. The email arrives after 20 seconds too late timed out! 🤬
Useless
Absolutely useless. In this day an age of technology this app does absolutely nothing. Can’t connect to the car or use any of rhe features. There’s always an error message no matter what you do with the app. Sorry Renault you have to do a better job.
Doesn’t work
Just fails constantly to accept the registration of my car, always says error!
Less than useless
Constantly failing
Incredibly unreliable
“…if you are calling about an issue with the Renault app, please note we are experiencing technical issues. Please try calling again in a few days…”
This is way too common in such a simple app. Several years of experience has shown me that Renault has poor capability in this area. And they never given any concrete response. Makes you wonder if Renault will be my next choice car of choice.
App support is still poor - their servers are often down for days at a time.
This is way too common in such a simple app. Several years of experience has shown me that Renault has poor capability in this area. And they never given any concrete response. Makes you wonder if Renault will be my next choice car of choice.
App support is still poor - their servers are often down for days at a time.
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Flaky
I have two App versions, on my android phone and also on my iPad. Generally one version works but rarely the two. The iPad version has been down for weeks. Refuses to accept my valid email and password which are the same as used on my phone. Pity as the Apple version was in the past the slightly better of the two.
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My Renault App
The app is linked with my 5 EV. When it’s working it’s useful and functional, but too often it is not working, and messages me to “Try Again”. Apparently there are regular server outages at Renault?
As it is unreliable I cannot use it for charge scheduling, or for stopping and starting charges.
As it is unreliable I cannot use it for charge scheduling, or for stopping and starting charges.
Good but can be better
Since I’ve had my Renault Zoe the app has improved to being more stable. But I would like to see more polish around everything and the option to set pre-conditioning temperature since I know the API’s support it, but other than that no big complaints
Doesn’t work
Always get the same message in spite of updating software on car and app, removing and redownloading: ´An error has occurred. Please try again’.
Useless!
Useless!
Normally works
Just had an update for the app and it keeps reporting an error that it cannot display my car data and an unexpected error occurred. I can see the car location in the app but nothing about the car. Not a great update, hopefully just a glitch.
App fully working
Very happy to give 5 stars now that the app is fully working .
Well done Renault 🤞it continues .
Well done Renault 🤞it continues .
Awful app
Had my Renault car for a year, and the app occasionally works. I’ve just bought a Renault van and I can’t do anything with the app - I’d like to add the van to my vehicles but it’s completely stopped working. Yet again. This is just the latest in a litany of ongoing errors. I’m really surprised at just how bad the app is. If the vehicles were this bad I would not have bought the van. Also. When oh when are they going to communicate with the Ohme app? Vehicles are good and modern. The app developers are from Sinclar ZX81 days.
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Faulty App
Having worked ok(ish) for the 2 weeks I’ve had the car, it now won’t let me log in, just keeps giving error messages.
Charge History shows wrong timestamps
Bug report: every entry in Charge History displays the current date/time instead of the actual time the charging session started/ended. For example, if I open the app at 2:02pm, every past session in the list shows "Today, 2:02pm" as both its start and end time — even ones that ran for hours. Duration, energy added, and battery % for each session are all correct, so the underlying charge data is fine; it's specifically the date/time field that isn't being read or displayed properly.
This is reproducible every time I open the screen — the displayed time simply tracks "now," not the session. Reported it to Renault customer service and they're treating it as a vehicle/telematics issue, but the fact that every other field in the same entry is accurate strongly suggests this is an app-side display bug, not a car or connectivity fault. Would be great to see this fixed.
App version: 6.13.1
iOS version: 26.6.1
This is reproducible every time I open the screen — the displayed time simply tracks "now," not the session. Reported it to Renault customer service and they're treating it as a vehicle/telematics issue, but the fact that every other field in the same entry is accurate strongly suggests this is an app-side display bug, not a car or connectivity fault. Would be great to see this fixed.
App version: 6.13.1
iOS version: 26.6.1
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My Renault
The car is great. This app is useless.
Utterly unreliable
Renault gave good things going on with their EV range. I’m already on my second - I had a Megane and now a Scenic E-Tech which I love. It’s therefore a crime that the app is so completely rubbish. Half the time it simply does not work. It needs a complete overhaul with an emphasis on reliability.
no email sent
This is by far the worst car app. It never sends the code to the address, not even spam folders etc, it never connects to the megan e tech. even the renault dealer in swansea said it eas useless.