Utterly unreliable
Renault gave good things going on with their EV range. I’m already on my second - I had a Megane and now a Scenic E-Tech which I love. It’s therefore a crime that the app is so completely rubbish. Half the time it simply does not work. It needs a complete overhaul with an emphasis on reliability.
no email sent
This is by far the worst car app. It never sends the code to the address, not even spam folders etc, it never connects to the megan e tech. even the renault dealer in swansea said it eas useless.
Needs Lock Functionality
Decent enough app, but needs to show the lock status as a starter and then should be able to lock and unlock.
Keeps losing connection with the car
The app and cat for some reason ‘suddenly stop communicating’ and this means you can’t care the car on any kind of set timeframe. Only on max charge which is expensive and means I have to do it in the morning because it won’t charge overnight. Doesn’t work at all well with the Ohme charging pod
What’s the point
So car says to install my Renault. Then find out after installing and registration of the car and my data that my car isn’t entitled to the services. Brand new summer 2026 car. Even an old Zoe works with this but not my new Renault 4.
WTF Renault !!!
WTF Renault !!!
Useless Renault app
Rarely shows Battery level. Logout and log back makes no difference. Ohme app cannot pair with car either as there’s no option to pair.
Location of the car does not update in realtime. Looks like they are using 3G SIM !! Hardly any signal
Location of the car does not update in realtime. Looks like they are using 3G SIM !! Hardly any signal
Useless
Stopped working. Updated. “Data sharing is deactivated”, apparently. Images in ”follow these steps” don’t match what’s displayed in my vehicle. I think Connected Services have expired, but there seems to be no way in the linked “store” to reactivate them, just a bunch of pretty pictures of vehicles I don’t own … and based on this experience, don’t want to own.
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Frustrating
Works ok for a while then just doesn’t update. Paired and sharing data set up and checked multiple times. Charging history is a month out of date, charged to 80% last night. App 12 hours later saying the car is only 54% charged. Even sitting in the car with all data permissions, Bluetooth , Wi-Fi etc App doesn’t want to know. Have to rely on my Hypervolt app to check my car when it’s plugged in, otherwise only reliable way is to check the dashboard. App is about as thrilling as the 15 year old brick of a key fob
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Poor
Syncs only occasionally. App doesn’t fit the screen
Just go buy a Tesla… see how the app works
I don’t know how it’s possible for the app to be so useless and unreliable… such a shame when the car is so great! R5
App
Cant get the app to connect to my car
Renault App
Disappointed really. Was good when I first got the vehicle and uploaded the app. Now nothing seems to updated and the servicing is out of date.
Useless after 3 years
The app works for 3 years until your subscription ends! The dealer has no idea about this, the sat nav is also useless after 3 years and there is no option in the uk to renew
Useless
I am NEVER able to activate the climate by the app. There is always an error. Useless.
Woeful
One of the poorest apps I have used in a long time. Just moved from Tesla which wasn’t brilliant but the Renault app is woeful. Crashes constantly, unable to monitor charging, programmed charging fails in the night and unable to force an instant charge from the app.
Poor App
The worst app I’ve seen for an electric car. The interface is poor and its lack of functions/options is way behind other apps. I thought this app would enhance my Renault Megane e tech but it hasn’t one bit. The app is way behind where it needs to be.
Hit and miss
Can take a while to open the app. When I try to turn on the climate etc it often says an error has occurred but when I get to the car it is working. Also does not always update charge settings.
Lacks basic features
App is mostly functional. Tracking is basic. No trip logging. But seriously, the ability to Lock/unlock the car via an app is pretty basic in 2026 and this app doesn’t have it. What’s more this functionality is available in other EU countries I understand, but not the UK for some reason. Come on Renault - please include this basic functionality in your UK app.
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Sorry, Renault. Love the car, but this app is useless
So buggy it is untrue. I always seem to encounter a fault at some stage whenever I log on to do anything.
Flakey & almost useless
I have had the new R5 since December… the app is so bad. The location map doesn’t work when the car is moving.
Pre-conditioning barely works.
When you are in a foreign country the app switches to KM.
No location awareness so you can’t use the app to unlock the car.
The remote programming for charging is next to useless.
Advice: go buy a Tesla, download their app and copy it.
I have a Tesla too. Had one since 2022. The app is flawless and in fact gets better.
Be like Tesla.
Pre-conditioning barely works.
When you are in a foreign country the app switches to KM.
No location awareness so you can’t use the app to unlock the car.
The remote programming for charging is next to useless.
Advice: go buy a Tesla, download their app and copy it.
I have a Tesla too. Had one since 2022. The app is flawless and in fact gets better.
Be like Tesla.
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