App
Cant get the app to connect to my car đź«©
Renault App
Disappointed really. Was good when I first got the vehicle and uploaded the app. Now nothing seems to updated and the servicing is out of date.
Useless after 3 years
The app works for 3 years until your subscription ends! The dealer has no idea about this, the sat nav is also useless after 3 years and there is no option in the uk to renew
Useless
I am NEVER able to activate the climate by the app. There is always an error. Useless.
Woeful
One of the poorest apps I have used in a long time. Just moved from Tesla which wasn’t brilliant but the Renault app is woeful. Crashes constantly, unable to monitor charging, programmed charging fails in the night and unable to force an instant charge from the app.
Poor App
The worst app I’ve seen for an electric car. The interface is poor and its lack of functions/options is way behind other apps. I thought this app would enhance my Renault Megane e tech but it hasn’t one bit. The app is way behind where it needs to be.
Hit and miss
Can take a while to open the app. When I try to turn on the climate etc it often says an error has occurred but when I get to the car it is working. Also does not always update charge settings.
Lacks basic features
App is mostly functional. Tracking is basic. No trip logging. But seriously, the ability to Lock/unlock the car via an app is pretty basic in 2026 and this app doesn’t have it. What’s more this functionality is available in other EU countries I understand, but not the UK for some reason. Come on Renault - please include this basic functionality in your UK app.
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Sorry, Renault. Love the car, but this app is useless
So buggy it is untrue. I always seem to encounter a fault at some stage whenever I log on to do anything.
Flakey & almost useless
I have had the new R5 since December… the app is so bad. The location map doesn’t work when the car is moving.
Pre-conditioning barely works.
When you are in a foreign country the app switches to KM.
No location awareness so you can’t use the app to unlock the car.
The remote programming for charging is next to useless.
Advice: go buy a Tesla, download their app and copy it.
I have a Tesla too. Had one since 2022. The app is flawless and in fact gets better.
Be like Tesla.
Pre-conditioning barely works.
When you are in a foreign country the app switches to KM.
No location awareness so you can’t use the app to unlock the car.
The remote programming for charging is next to useless.
Advice: go buy a Tesla, download their app and copy it.
I have a Tesla too. Had one since 2022. The app is flawless and in fact gets better.
Be like Tesla.
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Barely works
I’ve been using this app for a good few years now and I almost always have problems with it. I’ve contacted Renault support and nothing they’ve done has worked. It’s time for a new app.
The most common problem is that it doesn’t update, my car can be plugged in and charging but the app won’t recognise it (and sometimes won’t update for over 24 hours).
Another problem, despite constant attempts at fixing it, the car doesn’t properly connect to the app, so preheating features and charge management features from the app just don’t work for me 100% of the time.
The thought is there, the follow through unfortunately isn’t.
The most common problem is that it doesn’t update, my car can be plugged in and charging but the app won’t recognise it (and sometimes won’t update for over 24 hours).
Another problem, despite constant attempts at fixing it, the car doesn’t properly connect to the app, so preheating features and charge management features from the app just don’t work for me 100% of the time.
The thought is there, the follow through unfortunately isn’t.
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R5 in app
I’m unable to lock or unlock my R5 from the app , even check it is locked and windows closed. This feature on mini was fab . Not sure if I just need to do something on the car screen to make it accessible but so far this app is not as user friendly as Mini one was . Overall disappointed.
Renault owner
Very disappointing that since the update I’m unable to see how many hours my car is going to take to charge. And also doesn’t always precondition via the app. Please sort this error. Now unable to log in . Worse app around, customer service are shocking as well
Great update
App won’t even open now
Not working
When it works it is ok but as it hasn’t been working for over 2 days it is pretty hopeless
Not good
App not working again and api is not working so my charger can’t get % of battery level
Can’t log in - app unresponsive
Tried all sorts but cannot log in to access the data on my R4 E-Tech and make changes I need to. Not great.
Useless for me
App cannot retrieve car data despite having the connectivity subscription and all data settings correct on the car.
It’s a Clio 2020 GT Line with full 4g support (and is active/connected)
Tried various devices.
Poor
It’s a Clio 2020 GT Line with full 4g support (and is active/connected)
Tried various devices.
Poor
Good App, Buggy at times
The climate control doesn’t always activate and at times the app does not refresh, so one doesn’t know the battery charge or the car location
Poor app
There seem to be loads of technical glitches with every aspect of this application which makes signing in and checking the status of your vehicle very hard. It really needs some remediation.