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Manage your mobile and fixed services, build custom bundles, and activate personalized offers. This updated self-care app allows customers to easily control their accounts, transfer balances, and explore exclusive discounts.
✓Manage mobile packages and add-ons
✓Buy eSIM and new numbers
✓Transfer balance
✓Build custom bundles
✓Activate personalized offers
✓Manage fixed service accounts
✓Refill balances
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What's New in My Silknet (NEW)
1.31.1
October 7, 2026
We've fixed minor bugs to enhance your MySilknet app. Update now for a smoother experience.
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FAQ
What can I do with the My Silknet app?
The My Silknet app allows you to manage your mobile and fixed services, including viewing and managing packages, add-ons, and other services. You can also buy eSIMs, port numbers, transfer balances, build custom bundles, and activate personalized offers and discounts.
How do I manage my fixed services?
You can view and manage your fixed service accounts directly within the app. This includes the ability to refill balances for your own or others' accounts. You can link any fixed service account using your Personal ID or the fixed service account number.
Is the My Silknet app free to use?
The app itself is free to download and use. While the description doesn't explicitly detail in-app purchases, it mentions activating offers and discounts, which may involve associated costs for services or bundles.
What are the key features for mobile accounts?
For mobile accounts, you can manage existing packages, add-ons, and services. The app allows you to buy eSIMs, port or acquire new numbers, transfer balances to other Silknet numbers, add other mobile accounts, build your own bundles, and activate special offers like SilkFest and Geo Credit.
Who is the My Silknet app intended for?
This app is designed for existing Silknet customers who want a convenient and centralized way to manage their mobile and fixed line services. It's particularly useful for those who want to build custom bundles, take advantage of personalized offers, and perform account management tasks easily.
