Takes so long to use
Are there any plans to fix this app? Log in, wait 5 minutes for it to load and for the screen to become interactive. When it finally works, it forces me to review the previous sitter, then freezes for another 5 minutes before I can actually put in my sitting request. It's faster to email them. For a $33/hour service, I expect better.
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Is this an app from the 90’s?
Very slow app for some reason it takes too much to load at every single new action. It won’t let contact sitter even a day before the scheduled time. It won’t show contact info from the sitter either and you have to call the office people for anything you need. Which is useless since it’s a weekend and there’s no one to answer the phone.
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Technically works but incredibly difficult to use
It has a little red notification that is impossible to get to go away, it freezes every time I open it, it doesn't let me click on profiles 80% of the time, but it gets 2 stars since it does technically work if you're willing to spend an hour scheduling a sitter.
Perhaps convenient, but unreliable and variable quality
The scheduling is convenient; but the sitters come at above market value and are of variable quality. Some awesome, some scary. Ownership does not take any responsibility and are difficult to reach. I’d say avoid.
H E L P ME STAY ORGANIZED.
The app is convenient but I would prefer if I could connect my CNS calendar and assignments to my email/personal calendar, such as my gmail or apple monthly calendar. I am already organizing my current work schedule on there, and with the other tasks and responsibilities and notifications I get for each, it would overall be helpful to see my on call and BACU shifts added to my personal calendar as well.
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Easy App to use
This app is self explanatory and easy to navigate through!
Glitches
Sometimes I don’t have to log in and sometimes I do. Pages sometimes won’t load. The calendar sometimes won’t load. Sometimes I can’t scroll to submit and have to clear a time sheet and reload the app.
App issues
My app won’t allow me to log in no matter what I try. I’ve updated the app, my phone and changed my password but I’m unable to login.
Ok app but slow and glitchy
This app is ok but everything takes forever to load. I open the app and wait. I tap Scheduled Care and wait. I search for available sitters and wait. It’s super slow and frustrating.
Also, there have been scheduling glitches. I’ll schedule a sitter who shows up as available in my region when in fact they are either not available at that time, or they are not in my region. Some unconfirmed sitters stay in the scheduled care page for months on end and I cannot delete them (annoying but not a huge problem).
I agree with other reviews that I should have the option to decline to review a sitter until the 2nd or 3rd visit.
Also, there have been scheduling glitches. I’ll schedule a sitter who shows up as available in my region when in fact they are either not available at that time, or they are not in my region. Some unconfirmed sitters stay in the scheduled care page for months on end and I cannot delete them (annoying but not a huge problem).
I agree with other reviews that I should have the option to decline to review a sitter until the 2nd or 3rd visit.
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Upgrade!
The app it’s working so much better now. Thank you for all the help you’re having from you. You really appreciate a lot.
Mia & André
Mia & André
The Latest Update Still Has Bugs
There are many parts of this app that have been fixed since their big overhaul, however it is slooooooow at loading. Every time my husband and I open the app, it constantly takes a good 15 seconds to load up. Also, it always asks both of us to rate the previous sitter that we had, even if we already gave our input for his/her shift! We will rate a sitter for yesterday’s shift and then when EITHER one of us opens the app it asks us to rate that person for the same shift again!
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Definitely room for improvement
Would be nice to remove cancelled assignments from calendar and a way to actually review timesheets without having to contact resource center. I shouldn’t have to do that to review the past 2 weeks. Would also like the ability to preview how nanny profiles look to the parents.
Terrible update
Old version of the app had a few dumb things but this new update is clunky and slow. It requires me to rate the nanny for the same assignment EVERY SINGLE time I open the app! And it takes so long to move on after I select the times/nanny, and now it’s no longer easy to see whether a nanny has been scheduled (have to go to another screen). Absolutely the worst app
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Reviewing a Nanny: What it means
I saw a parent asking what the reviews are for, so here is an answer about what College Nannies does with sitter reviews:
1. Nannies and Sitters are told by their managers to directly ask parents to rate them five stars after each sitter job
2. Nannies are not able to directly view their ratings by parents
3. If a nanny gets lower than 5 stars, they will most likely not be placed with the same family again
4. If a nanny continually gets less than 5 stars from sitter jobs, they type and amount of sitter job they get are restricted
5. For example, a three star review is seen as very bad, like an F. I once received a three star review from one family, and I was told that if I ever got a second rating that low, than the types of jobs I could be assigned for would be cut in half.
6. Nannies feel uncomfortable and hardly ever ask parents for five star reviews, despite their job security depending on it.
7. This rating system is not explained to parents. So if a nanny was great, but got a 4 star review, she still might never return to that family if an alternative nanny is available. A 3 star review can threaten her ability to stay with the company.
1. Nannies and Sitters are told by their managers to directly ask parents to rate them five stars after each sitter job
2. Nannies are not able to directly view their ratings by parents
3. If a nanny gets lower than 5 stars, they will most likely not be placed with the same family again
4. If a nanny continually gets less than 5 stars from sitter jobs, they type and amount of sitter job they get are restricted
5. For example, a three star review is seen as very bad, like an F. I once received a three star review from one family, and I was told that if I ever got a second rating that low, than the types of jobs I could be assigned for would be cut in half.
6. Nannies feel uncomfortable and hardly ever ask parents for five star reviews, despite their job security depending on it.
7. This rating system is not explained to parents. So if a nanny was great, but got a 4 star review, she still might never return to that family if an alternative nanny is available. A 3 star review can threaten her ability to stay with the company.
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Could be Better
This app is alright. It serves its purpose. It does not load immediately, as in, takes a few seconds and feels “jittery”.
Also something I dislike, is when I have my ‘assignment’ open, I’d like to be able to highlight text, so I can copy and paste information. None of the text is highlightable.
Another thing, when you’re in your ‘Assignments’ tab, it would feel more natural to just click the entire rectangle—not a separate magnifying glass button—to open your assignment.
There should be a notification page. It pops up as a badge but I can never find where/what my notification is. 🤷🏻♀️
Also something I dislike, is when I have my ‘assignment’ open, I’d like to be able to highlight text, so I can copy and paste information. None of the text is highlightable.
Another thing, when you’re in your ‘Assignments’ tab, it would feel more natural to just click the entire rectangle—not a separate magnifying glass button—to open your assignment.
There should be a notification page. It pops up as a badge but I can never find where/what my notification is. 🤷🏻♀️
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Nanny
Life is always changing, and kids do well with structure. I enjoy keeping the time I have with the kids I nanny, as normal as possible. It’s rewarding to know I’m helping families by being a nanny in their home. “Leave it better.”
terrible loading and format
The app always takes a long time to load and fails to load many times. It also can have a confusing format for setting times. Right now my app won’t get rid of a notification (“1” on the app on home screen) even though when I open it I’ve done everything already. It needs to be redesigned more efficiently and effectively.
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A Nightmare for Employees
This app is one of the worst I’ve ever used, and employees for College Sitters are required to use it. It constantly freezes. I literally can’t even scroll through my in-app calendar without it freezing. It takes multiple tries to click on assignments and the app often just closes because it can’t handle clicking between pages. It also doesn’t sync to my Apple calendar, which makes it extremely difficult to keep track of jobs. They were able to update the app with the ability to link the 3rd party gps apps, but not to the calendar app.
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Needs to update ASAP
From a Sitters view on this app it makes everything very difficult. The new update really messes up. It constantly will take longer the 3 minutes to load, I can’t see the green dots on my calendar that indicates I have a job that day. On top of that when I try to set my availability I can’t get it to set sometimes and so I have to re-do it all over again! Which isn’t good because if I set it to a time and I get scheduled when I said I wasn’t available because it didn’t update my availability it makes everything thing difficult talking to the managers and trying to explain it to them.
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Needs some fixing
I have an iPhone 8’s, app is ALWAYS freezing. The calendar rarely scrolls properly. I have to click calendar then assignments multiple times in order to scroll through the calendar tab. I always have 2 notifications showing on the app but when I click in it, nothing shows what those notifications are. Had a job last night, couldn’t even submit a timesheet for it. I had to go on the website itself to submit time. Also wish the “details” in the assignment showed as much details that the emails show. Like contact name so when I’m going to a corporate event I don’t have to go through my email to find the persons name I’m looking for.
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