My Sky User Reviews

Customer Experience

Positive experience16.0% of reviews
Neutral2.8% of reviews
Negative experience81.1% of reviews

~ Based on 106 written reviews from the US App Store.

Is My Sky Safe?

My Sky appears safe based on user ratings. AppsHunter Safety Score for My Sky is 93/100.

This assessment is based on 246,435 user ratings, with an App Store average of 4.6/5.

Is My Sky Legit?

My Sky appears to be a legitimate app. AppsHunter Legitimacy Score for My Sky is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Waste

Since you downgraded this app, nothing works properly. Why did you remove Your Device section completely??? So that we don’t keep track on our contracts ?????

Rubbish

Cant get into my account it’s so annoying

Not working

All was fine until sometime last week when the app suddenly stopped working on my iPhone. I’ve deleted it and all data and re-downloaded from the App Store 4 times, restarted my phone each time and it still doesn’t work. It’s infuriating!

VIP Rewards no longer seem to ever be available

I’m a Sky VIP customer of many years and up until a few weeks ago I was able to get rewards. Since then every time I go to check rewards in the app it constantly says “It looks like we are out of treats”. I check at all times of day, in morning, first thing, through the day and especially when the rewards are released on a Wednesday. It looks like there are no actually treats and it’s all a bit of a con! Not impressed.
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Advanced Security not working

For days now this is not working. App also keeps on asking password. I have even uninstalled and re added app but still problem exists!

Talk Shield still not working

Yet another update claiming ‘bug fixes’, without actually getting fixed! Obviously been filed in the ‘too hard to do’ tray! When will someone get around to actually fixing this?????

Did the update

and now can’t log in at all.
Can’t even change my
Password. Says my security answer is wrong. It isn’t. Too bad if I run out of data as can’t even log in, never mind add data from my piggy bank. Sort it out Sky.

VIP Rewards no longer seem to ever be available

I’m a Sky VIP customer of many years and up until a few weeks ago I was able to get rewards. Since then every time I go to check rewards in the app it constantly says “It looks like we are out of treats”. I check at all times of day, in morning, first thing, through the day and especially when the rewards are realised on a Wednesday. To me it looks like there are actually no treats and it’s all a bit of a con! Not impressed.
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Poor update

EXTREMELY Disappointed with the recent update. Before I was able to control and view all my children’s devices, the update has taken my parental rights away. I can no longer pause or restrict device time. Sky has gone against all gov advice for parents. 90% of devices aren’t even showing. A complete failure by sky. I want to know why this feature has been removed at a time of health warnings regarding device time and the damage it does to children.
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Useless

Won’t load log in page so can’t use app.

Reading Sky’s Messages

I had issues whereby on my Mac I’m able to read some messages regarding broadband info etc but when reading for me it gives me an error. And on the MySky app, some emails have to give me options to read them in PDF. I’m confused.

Sky Exceptional

Blowing my mind with all ages considered APProval

Refuses to log in

Fails at the first hurdle. Installs, starts and then the Sky ID login fails.
Removed as phone running hot and battery draining.
Is this spyware?
As for the TV puck, it is grindingly slow and does everything in the least convenient way possible. Rubbish compared to Virgin Media system.

Fix app sign in

You have still not fix sign in every time I open the app it says let’s get you set up Please fix the app sign in why do I need to sign in every time I open the app it’s annoying and I never had to before it sucks to use the app looks like I might cancel sky soon

Avoid like the plague

If you want interminably internet these sky is the company for you. I have been with them for less than 24 hours and the tv keeps pausing, losing either video or sound randomly. At this rate I feel that smoke signals would give me better service.

Weekly Rewards

Most of the app and the competitions etc are excellent - but the weekly rewards system is not fit for purpose, as many other customers are finding. Sky is in denial about it!

Yes Happy

So pleased I have joined skylines

Downgraded

Why can’t we seem downgraded package through app, but u can up graded, with click of button,

Shame on India

India are ripping youse from your hard spent earned British taxes unfortunately - shame on Britain - hail Britannia -

Refuses to log in

Fails at the first hurdle. Installs, starts and then the Sky ID login fails.