Mrs Joan Oversby
I always thought Sky membership meant all services.
I haven’t been able to watch Sky Arts for the last few weeks at the times when it is advertised in the media or any other for that matter.
I am sick of losing Sky tv programmes every time there is a big football match or other. Sporting events being shown on other channels or they have been reserved by commercial beauty companies who are not using them at the time anyway!
I can see the Emley Moor mast from my window so poor reception cannot be blamed for the missing Sky programmes.
In earlier days we got good reception even without any airier connections.
Is it progress when you keep increasing fees and the organisation just gets worse?
Joan
I haven’t been able to watch Sky Arts for the last few weeks at the times when it is advertised in the media or any other for that matter.
I am sick of losing Sky tv programmes every time there is a big football match or other. Sporting events being shown on other channels or they have been reserved by commercial beauty companies who are not using them at the time anyway!
I can see the Emley Moor mast from my window so poor reception cannot be blamed for the missing Sky programmes.
In earlier days we got good reception even without any airier connections.
Is it progress when you keep increasing fees and the organisation just gets worse?
Joan
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Won’t recognise my postcode
Absolutely hopeless app, just trying to set up the app for my new account and it doesn’t recognise my postcode. Tried adding as a line and also two parts but no joy. This is not a new postcode so I’ve no idea why it’s not accepted.
App updates
Click on the App, sorry this version needs updating… click update the app….. this app needs updating…. Click the update link ……. Sorry…….. yes you guessed it we are back in the ring of death…..
Doesn’t work
This app hasn’t worked for weeks, it doesn’t even give you the option to log in, absolute joke, quick enough to take your money but when you need support they are not interested 🤔
Old mobile unable to download new app. Sky Customer for 10+
Will be looking at moving to a different supplier.
Help with new eSIM set up
The agent was very helpful and understanding… he sorted out all the issues I was having with setting up my new eSIM…so thank you very much.
Can’t sign in!!
Absolute joke of an app and service! Haven’t been able to sign in for weeks now and have just downloaded the new update….still doesn’t work. Sky continuing to take our money for a service that simply does not work!
Trying to get connected to Sky Broadband
Is very difficult why not send in someone to help and save people hours of frustration?
Cannot Access Account
Since my NowTV account was transferred to Sky I cannot access my account at all. Tried everything to access it but no luck. Customer service are not particularly helpful either they just suggest it’s a blip on the system or to retry etc, etc. But it doesn’t work. So I stopped my payment which got a response but still could not access my account so now my account is blocked! I will try again but just getting more annoyed by the minute!
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Unable to update
My Sky tells me to update but only gives option to update suitable for iPhone 17. So now I can not access the my sky app
Disappointing delivery communication and customer service
I ordered an iPhone 18 Pro Max 512GB in Burgundy from Sky Mobile on 13 September. On 20 September, I contacted customer service and was specifically told by an agent that my phone would be delivered on Friday 25 September.
I contacted Sky again on 24 September to confirm the delivery, only to be told that they could not confirm it, had no information showing it would arrive tomorrow, and that the delivery could take longer.
The biggest issue is the conflicting information. If Sky cannot confirm a delivery date, customers should not be given a specific date and then be left without any clear update. I have now lost confidence in the information I am being given and have decided to cancel my order.
Sky needs to improve its order tracking and communication between customer service and customers. A clear and accurate delivery update would have avoided this whole situation.
I contacted Sky again on 24 September to confirm the delivery, only to be told that they could not confirm it, had no information showing it would arrive tomorrow, and that the delivery could take longer.
The biggest issue is the conflicting information. If Sky cannot confirm a delivery date, customers should not be given a specific date and then be left without any clear update. I have now lost confidence in the information I am being given and have decided to cancel my order.
Sky needs to improve its order tracking and communication between customer service and customers. A clear and accurate delivery update would have avoided this whole situation.
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Worst possible app
It’s so buggy it’s ridiculous.
Unable to sign credit agreements, unable to see new mobile phones, or packages, or accessories. Unable to manage own account.
Spoke to sky tech 3 times, unable to fix, spoke to sky sales people in shopping centre, unable to do anything or fix anything. It’s absolutely ridiculous. The amount of money sky makes off everyone, you would like it would have a website and an app that actually worked the way it’s supposed to. It’s an absolute disgrace for how poor it is. If I could rate this and the website 0 stars I would
Unable to sign credit agreements, unable to see new mobile phones, or packages, or accessories. Unable to manage own account.
Spoke to sky tech 3 times, unable to fix, spoke to sky sales people in shopping centre, unable to do anything or fix anything. It’s absolutely ridiculous. The amount of money sky makes off everyone, you would like it would have a website and an app that actually worked the way it’s supposed to. It’s an absolute disgrace for how poor it is. If I could rate this and the website 0 stars I would
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Rubbish !!
Does not work !! Apparently I’m not authorised to use my account !!
Can’t get any broadband and app not working?
What is going wrong with the new sky app?
Talk Shield still not working
Yet another update claiming ‘bug fixes’, without actually getting fixed! Obviously been filed in the ‘too hard to do’ tray! When will someone get around to actually fixing this?????
My sky
This app is not working there is no way to sign in ,it will not let you sign in ,it ask you to update the app ,but there is no update
App not working
I can’t even view anything about my details keeps saying I need to update my details and even after updating I still can’t view anything
Victor
My broadband keeps breaking down for some reason
Unusable rubbish
App worked fine for a bit, now it just says “we couldn’t log you in. Check you are connected to the internet.”
Tried deleting the app and reinstalling…. Same issue.
Clearly I am connected to the internet to be able to leave this review…. So it’s your app/server.
App deleted… absolute pants
Tried deleting the app and reinstalling…. Same issue.
Clearly I am connected to the internet to be able to leave this review…. So it’s your app/server.
App deleted… absolute pants
Useless on an older ipad that will not support ios 17.
Useless