So again pre iOS17 phones outcasted!
Please allow the app to still update phones only capable of iOS 16. This constant outlawing of older but perfectly useable phones is unfair for your customers that still want access to this app but don’t have the need to upgrade a phone. This is perfectly achievable with many other apps.
I definitely don’t think you want older iOS users now to tie-up your phone lines that are locked out of the app completely and missing out on rewards we qualify for, as I know we can call Sky customer support directly and have your team internally activate certain tier rewards or place names into balloted tickets manually on the daily, if now our devices are deemed incompatible!!
I definitely don’t think you want older iOS users now to tie-up your phone lines that are locked out of the app completely and missing out on rewards we qualify for, as I know we can call Sky customer support directly and have your team internally activate certain tier rewards or place names into balloted tickets manually on the daily, if now our devices are deemed incompatible!!
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AWFUL UX
all I am trying to do is change my address and use the ‘moving home’ feature in the app and it doesn’t work. The app crashes before I can confirm the dates etc. Why is it so hard to have a journey that works?!
Roll Data
Since the new update I’m unable to roll data from the app
Duo support
A fab app but expected Sky to have Duo support by now.
Waste of life
Update: bye bye sky, step 1 delete this “app” because it’s constantly downgraded. Pain in the neck to find something in the rabbit hole traps, now you change COMPLETELY the layout?!?
ZERO considerations to customers who might find all these issues actually distressing…
Since you downgraded this app, nothing works properly. Why did you remove Your Device section completely??? So that we don’t keep track on our contracts ?????
ZERO considerations to customers who might find all these issues actually distressing…
Since you downgraded this app, nothing works properly. Why did you remove Your Device section completely??? So that we don’t keep track on our contracts ?????
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I cannot login and see any of my details.
Every time I try to “set up my account” it logs me and then does NOTHING.
Nothing changes and I just have to try to login over and over again. This has been going on for years. I cannot see how long I have left for payments or anything.
Nothing changes and I just have to try to login over and over again. This has been going on for years. I cannot see how long I have left for payments or anything.
Useless
Pretty much every time i try to do something on there it hardly ever works. Always issues with wrong address, technical issues etc. utterly pointless.
Out of date
I cant book higher speeds because your app still thinks im on copper. So we both lose cause you cant be bothered to do your job!
Parental control
Parental controls have been hidden. Need to be moved back to the menu bar for quick access.
Update
Latest app update is awful. Nothing works and everything has moved making it hard to actually do anything.
Incredible
So helpful and does everything I need. Give the team a pat on the back. Lovely UX.
Non existent customer service - beware of you have an issue they aren’t interested
PLEASE DON’T RESPOND WITH A GENERIC “WE’RE SORRY TO HEAR THIS, PLEASE MESSAGE US SO WE CAN HELP” REPLY.
I’ve already tried getting help through Sky’s social media support team on Facebook and was initially ignored for four full days. I’ve subsequently spoken to 14 different Sky advisers, so I’ve had more than enough opportunities for Sky to help. If 14 people have been unable or unwilling to provide a proper explanation and have instead argued with me and tried to make the disputed bill fit their explanations, what difference would another generic social media response make?
27 years as a customer — and this is how Sky treats its customers
I’ve been a Sky customer since March 1999, spending approximately £25,000 over that time. I never expected to be writing this review, but after the way I’ve been treated over the past few months, I’ve decided enough is enough.
My November bill suddenly increased from my usual monthly subscription of £107.50 to £215.50 before credits. Sky applied a £100 credit, leaving a disputed balance of £140.50. I believe the correct amount I should pay for November is £33, which I have now paid.
The issue isn’t that I cannot understand the arithmetic. It’s that I dispute the underlying charges, payment allocations, dates and balances that Sky has used to arrive at its figure.
I’ve contacted Sky repeatedly and spoken to 14 different advisers. I’ve been given different explanations, different versions of events and conflicting accounts of when services were allegedly restricted, why payments were carried forward and how the balance arose.
Despite repeatedly asking for a clear, transaction-by-transaction breakdown showing the charges, payments, credits and billing periods, I still haven’t received the evidence needed to establish that the disputed balance is correct.
Instead, I’ve repeatedly been told that the bill is correct, that it has been fully investigated and that the charges are pro rata. But simply repeating those statements doesn’t prove anything. If the balance is correct, why has Sky been unable to demonstrate it clearly and consistently?
What has made this experience even worse is the customer service. I’ve had to explain the same situation repeatedly, been passed between advisers, felt patronised and pressured to accept a balance I dispute, and even been offered a small reduction rather than receiving the proper investigation I’ve been asking for.
Not once have I felt that anyone genuinely stopped to consider that there might be an error and checked the account thoroughly from beginning to end.
I have now had no choice but to cancel my Sky services. I am not going to be bullied or pressured into paying an incorrect bill, or what I believe to be a fabricated balance, simply because Sky repeatedly insists it is right. I am willing to pay what I genuinely owe, and I have paid the £33 I believe is due for November.
I’ve requested a deadlock letter and intend to refer the dispute to CISAS for independent consideration.
After 27 years of loyalty, I find it astonishing that Sky has allowed matters to reach this point. The disputed amount is one thing; the way the company has handled the situation is quite another.
My advice to anyone considering Sky: don’t judge the company solely by the service it promises when you’re signing up. Consider how it responds when something goes wrong and you need someone to take responsibility.
A very disappointing end to 27 years of custom.
I’ve already tried getting help through Sky’s social media support team on Facebook and was initially ignored for four full days. I’ve subsequently spoken to 14 different Sky advisers, so I’ve had more than enough opportunities for Sky to help. If 14 people have been unable or unwilling to provide a proper explanation and have instead argued with me and tried to make the disputed bill fit their explanations, what difference would another generic social media response make?
27 years as a customer — and this is how Sky treats its customers
I’ve been a Sky customer since March 1999, spending approximately £25,000 over that time. I never expected to be writing this review, but after the way I’ve been treated over the past few months, I’ve decided enough is enough.
My November bill suddenly increased from my usual monthly subscription of £107.50 to £215.50 before credits. Sky applied a £100 credit, leaving a disputed balance of £140.50. I believe the correct amount I should pay for November is £33, which I have now paid.
The issue isn’t that I cannot understand the arithmetic. It’s that I dispute the underlying charges, payment allocations, dates and balances that Sky has used to arrive at its figure.
I’ve contacted Sky repeatedly and spoken to 14 different advisers. I’ve been given different explanations, different versions of events and conflicting accounts of when services were allegedly restricted, why payments were carried forward and how the balance arose.
Despite repeatedly asking for a clear, transaction-by-transaction breakdown showing the charges, payments, credits and billing periods, I still haven’t received the evidence needed to establish that the disputed balance is correct.
Instead, I’ve repeatedly been told that the bill is correct, that it has been fully investigated and that the charges are pro rata. But simply repeating those statements doesn’t prove anything. If the balance is correct, why has Sky been unable to demonstrate it clearly and consistently?
What has made this experience even worse is the customer service. I’ve had to explain the same situation repeatedly, been passed between advisers, felt patronised and pressured to accept a balance I dispute, and even been offered a small reduction rather than receiving the proper investigation I’ve been asking for.
Not once have I felt that anyone genuinely stopped to consider that there might be an error and checked the account thoroughly from beginning to end.
I have now had no choice but to cancel my Sky services. I am not going to be bullied or pressured into paying an incorrect bill, or what I believe to be a fabricated balance, simply because Sky repeatedly insists it is right. I am willing to pay what I genuinely owe, and I have paid the £33 I believe is due for November.
I’ve requested a deadlock letter and intend to refer the dispute to CISAS for independent consideration.
After 27 years of loyalty, I find it astonishing that Sky has allowed matters to reach this point. The disputed amount is one thing; the way the company has handled the situation is quite another.
My advice to anyone considering Sky: don’t judge the company solely by the service it promises when you’re signing up. Consider how it responds when something goes wrong and you need someone to take responsibility.
A very disappointing end to 27 years of custom.
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Still can’t download bills
Come on Sky….get the basic right. 17 years being a Sky customer and yet I still can’t download bills using the app?!?!?
New doesn’t always mean better.
I really don’t like this new version of the app. Before the “upgrade” I could access Mobile from the front screen and check my data, now I have to dig down so far to find the same information it’s ridiculous. Also taking longer to open every screen.
Backward step
The new layout is poor. Before checking data was much easier as there was an option on the main screen, now you have to go to manage and then mobile. Change for change’s sake. Please revert!
App Refresh
Looks nice, maybe easier to navigate, but no Duo support which is a missed opportunity.
Can’t reset password
When I click on ‘reset password’ it goes on to a page of product offers. No option to reset password.
Time wasting Network services
This network is really wasting time of people i ordered a device and waiting from a month and still they are saying i have to wait upto 4 weeks we cant give you any time frame of delivery not canceling my order even though device has been common and regular in the market 18pm
Mrs Joan Oversby
I always thought Sky membership meant all services.
I haven’t been able to watch Sky Arts for the last few weeks at the times when it is advertised in the media or any other for that matter.
I am sick of losing Sky tv programmes every time there is a big football match or other. Sporting events being shown on other channels or they have been reserved by commercial beauty companies who are not using them at the time anyway!
I can see the Emley Moor mast from my window so poor reception cannot be blamed for the missing Sky programmes.
In earlier days we got good reception even without any airier connections.
Is it progress when you keep increasing fees and the organisation just gets worse?
Joan
I haven’t been able to watch Sky Arts for the last few weeks at the times when it is advertised in the media or any other for that matter.
I am sick of losing Sky tv programmes every time there is a big football match or other. Sporting events being shown on other channels or they have been reserved by commercial beauty companies who are not using them at the time anyway!
I can see the Emley Moor mast from my window so poor reception cannot be blamed for the missing Sky programmes.
In earlier days we got good reception even without any airier connections.
Is it progress when you keep increasing fees and the organisation just gets worse?
Joan
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Won’t recognise my postcode
Absolutely hopeless app, just trying to set up the app for my new account and it doesn’t recognise my postcode. Tried adding as a line and also two parts but no joy. This is not a new postcode so I’ve no idea why it’s not accepted.