My Sky

My Sky

Manage Broadband TV & Mobile

246K ratings
153 reviews

Details

Released
July 20, 2014
Updated
October 6, 2026
My Sky screenshot #1 for iPhone
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About

Manage your Sky services, pay bills, and access exclusive rewards through a loyalty program. Get instant account information, track orders, and troubleshoot issues with helpful guides and direct expert contact.

✓Join Sky VIP loyalty program
✓Manage Sky services and offers
✓View and pay bills
✓Track orders and engineer visits
✓Monitor broadband speed and usage
✓Troubleshoot broadband issues
✓In-app notifications for account updates
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What's New in My Sky

10.20.1

October 6, 2026

In this new version, we have made a number of bug fixes and other tweaks to enhance your experience. Thank you for your feedback, we are always listening and do take feedback seriously. Please continue to check back for updates and if you encounter any technical issues, please email us at mysky.app@sky.uk

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User reviews

Can’t reset password

When I click on ‘reset password’ it goes on to a page of product offers. No option to reset password.

Time wasting Network services

This network is really wasting time of people i ordered a device and waiting from a month and still they are saying i have to wait upto 4 weeks we cant give you any time frame of delivery not canceling my order even though device has been common and regular in the market 18pm

Mrs Joan Oversby

I always thought Sky membership meant all services.
I haven’t been able to watch Sky Arts for the last few weeks at the times when it is advertised in the media or any other for that matter.
I am sick of losing Sky tv programmes every time there is a big football match or other. Sporting events being shown on other channels or they have been reserved by commercial beauty companies who are not using them at the time anyway!
I can see the Emley Moor mast from my window so poor reception cannot be blamed for the missing Sky programmes.
In earlier days we got good reception even without any airier connections.
Is it progress when you keep increasing fees and the organisation just gets worse?
Joan
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Won’t recognise my postcode

Absolutely hopeless app, just trying to set up the app for my new account and it doesn’t recognise my postcode. Tried adding as a line and also two parts but no joy. This is not a new postcode so I’ve no idea why it’s not accepted.

App updates

Click on the App, sorry this version needs updating… click update the app….. this app needs updating…. Click the update link ……. Sorry…….. yes you guessed it we are back in the ring of death…..

Developer apps

FAQ

What is My Sky?

My Sky is a free utility app designed for Sky customers to manage their services, pay bills, and access the Sky VIP loyalty program. It provides a centralized platform for all your Sky account needs.

Is My Sky free to use?

Yes, My Sky is a free application. There are no charges to download or use its core features for managing your Sky account and services.

What are the main benefits of the Sky VIP program in My Sky?

The Sky VIP program offers rewards that increase the longer you are a Sky customer. Joining through My Sky allows you to discover and access these exclusive rewards and thank-you offers.

Can I pay my bills through My Sky?

Yes, My Sky allows you to easily check and pay your bills. You can also view your future costs and update your payment details directly within the app.

How does My Sky help with technical issues?

My Sky includes a broadband diagnostic tool to quickly fix problems and step-by-step guides for common issues. If further assistance is needed, you can connect with a Sky expert directly through the app.

What devices is My Sky available on?

My Sky is available on mobile devices. The app is suitable for users aged 4 and above, as indicated by its age rating.

How often is My Sky updated?

The latest version of My Sky is 10.13.0, and it was last updated on June 15, 2026. Updates typically include new features, bug fixes, and performance improvements to enhance user experience.

What do users like most about My Sky?

Users frequently praise My Sky for its ease of use in managing bills and services, as well as the accessibility of the Sky VIP loyalty program. The app's ability to provide quick solutions for technical issues is also highly valued.