Unable to update
My Sky tells me to update but only gives option to update suitable for iPhone 17. So now I can not access the my sky app
Disappointing delivery communication and customer service
I ordered an iPhone 18 Pro Max 512GB in Burgundy from Sky Mobile on 13 September. On 20 September, I contacted customer service and was specifically told by an agent that my phone would be delivered on Friday 25 September.
I contacted Sky again on 24 September to confirm the delivery, only to be told that they could not confirm it, had no information showing it would arrive tomorrow, and that the delivery could take longer.
The biggest issue is the conflicting information. If Sky cannot confirm a delivery date, customers should not be given a specific date and then be left without any clear update. I have now lost confidence in the information I am being given and have decided to cancel my order.
Sky needs to improve its order tracking and communication between customer service and customers. A clear and accurate delivery update would have avoided this whole situation.
I contacted Sky again on 24 September to confirm the delivery, only to be told that they could not confirm it, had no information showing it would arrive tomorrow, and that the delivery could take longer.
The biggest issue is the conflicting information. If Sky cannot confirm a delivery date, customers should not be given a specific date and then be left without any clear update. I have now lost confidence in the information I am being given and have decided to cancel my order.
Sky needs to improve its order tracking and communication between customer service and customers. A clear and accurate delivery update would have avoided this whole situation.
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Worst possible app
It’s so buggy it’s ridiculous.
Unable to sign credit agreements, unable to see new mobile phones, or packages, or accessories. Unable to manage own account.
Spoke to sky tech 3 times, unable to fix, spoke to sky sales people in shopping centre, unable to do anything or fix anything. It’s absolutely ridiculous. The amount of money sky makes off everyone, you would like it would have a website and an app that actually worked the way it’s supposed to. It’s an absolute disgrace for how poor it is. If I could rate this and the website 0 stars I would
Unable to sign credit agreements, unable to see new mobile phones, or packages, or accessories. Unable to manage own account.
Spoke to sky tech 3 times, unable to fix, spoke to sky sales people in shopping centre, unable to do anything or fix anything. It’s absolutely ridiculous. The amount of money sky makes off everyone, you would like it would have a website and an app that actually worked the way it’s supposed to. It’s an absolute disgrace for how poor it is. If I could rate this and the website 0 stars I would
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Rubbish !!
Does not work !! Apparently I’m not authorised to use my account !!
Can’t get any broadband and app not working?
What is going wrong with the new sky app?
