My Sky

My Sky

Manage Broadband TV & Mobile

246K ratings
127 reviews

Details

  • Released
  • Updated
  • July 20, 2014
  • September 7, 2026
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About

Manage your Sky services, pay bills, and access exclusive rewards through a loyalty program. Get instant account information, track orders, and troubleshoot issues with helpful guides and direct expert contact.

Join Sky VIP loyalty program
Manage Sky services and offers
View and pay bills
Track orders and engineer visits
Monitor broadband speed and usage
Troubleshoot broadband issues
In-app notifications for account updates
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What's New in My Sky

10.18.1

September 7, 2026

In this new version, we have made a number of bug fixes and other tweaks to enhance your experience. Thank you for your feedback, we are always listening and do take feedback seriously. Please continue to check back for updates and if you encounter any technical issues, please email us at mysky.app@sky.uk

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User reviews

Rubbish

Sort your app out it’s absolute rubbish always technical issues never a good experience. Sort it now I have been with Sky 14 years . Get your act together guys

Access Denied

For 2 months I not been able to access the app. On login I get the message “Your account is not authorised to access the MySky app”. I contacted Sky support on numerous occasions and they can’t fixit! Poor service from Sky!!!!!

Won’t log me in correctly

The app just isn’t working. It logged me out now won’t log me back in despite uninstalling and re installing. I’ve tried everything. I need it to roll some data over as I’m out and I need it for work.

Doesn’t work with a VPN active

Deleted the app because it was useless. Won’t connect with an active VPN.

Unable to log in

I am unable to log in I have never had this problem before

Developer apps

FAQ

What is My Sky?

My Sky is a free utility app designed for Sky customers to manage their services, pay bills, and access the Sky VIP loyalty program. It provides a centralized platform for all your Sky account needs.

Is My Sky free to use?

Yes, My Sky is a free application. There are no charges to download or use its core features for managing your Sky account and services.

What are the main benefits of the Sky VIP program in My Sky?

The Sky VIP program offers rewards that increase the longer you are a Sky customer. Joining through My Sky allows you to discover and access these exclusive rewards and thank-you offers.

Can I pay my bills through My Sky?

Yes, My Sky allows you to easily check and pay your bills. You can also view your future costs and update your payment details directly within the app.

How does My Sky help with technical issues?

My Sky includes a broadband diagnostic tool to quickly fix problems and step-by-step guides for common issues. If further assistance is needed, you can connect with a Sky expert directly through the app.

What devices is My Sky available on?

My Sky is available on mobile devices. The app is suitable for users aged 4 and above, as indicated by its age rating.

How often is My Sky updated?

The latest version of My Sky is 10.13.0, and it was last updated on June 15, 2026. Updates typically include new features, bug fixes, and performance improvements to enhance user experience.

What do users like most about My Sky?

Users frequently praise My Sky for its ease of use in managing bills and services, as well as the accessibility of the Sky VIP loyalty program. The app's ability to provide quick solutions for technical issues is also highly valued.