My Sunrise User Reviews

Name: My Sunrise
Rating: 4.40845 (213 reviews)

My Sunrise

Sunrise UPC GmbH

🔧 Utilities

💰 Finance

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In app payment issues

Have experienced app based payments not completed but no notification is received to revisit when this occurs

Indyaggies

3 months ago

Response from developer

Thank you for your feedback. We’re sorry to hear that your payments weren’t processed and that you didn’t receive a notification. If this happens again, please don’t hesitate to contact us at 0800 707 707 or via the Sunrise Community.

Unusable / absolutely useless

The app never gets past the cookie policy notification on startup. There’s no way to confirm, decline, or simply close that cookies notification screen. Absolutely DISASTROUS app development / UI testing!

― iPhone 8, iOS 16.7.15

Shellygrrrl

4 months ago

No support

Only support is by phone, takes a while, chat doesn't work

nathgilson

2 years ago

Response from developer

Thank you very much for your feedback. We are sorry that you are dissatisfied with the Sunrise service. We ask that you report complaints to our customer service team at https://www.sunrise.ch/de/support/kontakt so that we can find a solution to your concern. Kind regards, Sunrise App Support

Can’t pay a bill

Everytime I try to pay a bill with a valid card, it says “The transaction was unsuccessful”. Very annoying. I shouldn’t have to visit Sunrise in person to pay my bills and get an extra fee because of that.

Claudy A

2 years ago

Response from developer

Thank you very much for your feedback. We are very sorry that you had difficulties with our app. In the meantime, there have already been a few updates. We would be grateful if you could test the latest version and then re-submit your review. Thank you for your cooperation! Kind regards, Sunrise App Support

Billing

To difficult to figure out how to pay a bill.

Admirer12345

2 years ago

Response from developer

Thank you for your feedback. What specifically do you find difficult? If you need assistance, please call our toll-free hotline. Best regards, Sunrise App Support.

I was told first 2 months free but now I have invoices for chf300!

Thanks Samir for not doing your job! Terrible service as usual from Sunrise! Big mistake.

Jubag70

2 years ago

Response from developer

We apologize for the inconvenience. Please reach out to us in the community so that we can assist you regarding the invoice. Best regards, Sunrise App Support.

Too many unsolicited ads

I keep getting ads even though I have requested not to. They need to do a better job respecting their customers or they will leave.

R1 7768

3 years ago

Response from developer

Thank you for your message. Where do they always get advertisements ? Love greetings Sunrise App Supoort.

App is dead

App opens but screens stays blank. iOS is up to date but the app isn’t.

nofreenicknameleft

3 years ago

Works great for me

Been with Sunrise since highschool, jus now getting the app✅✅ does what I need it to do #nicework

MAXICR€€M

3 years ago

Response from developer

Thank you for your feedback! Kind Regards, Sunrise App Support.

S

This app is always crushing always is so slow,and never can see the status of my order.

aldo385

3 years ago

Sunrise app appears only interested in selling products and not resolving tech problems

No recourse to an actual solution, a real person , or information related to the technical disruption of service.

Canuk Nomad

3 years ago

Had issues the first time downloading the app

At the beginning I couldn’t open the app as it would launch and only show a white screen - I deleted and reinstalled twice and then it worked!

JossVillarreal

3 years ago

Response from developer

Thank you for your feedback. We're sorry you had trouble logging in. Have you already tried deleting and re-downloading the app? If so, we ask that you also try logging in through the website to verify that your login is working. Otherwise, we would be happy if there were an opportunity to upload screenshots or screen recordings via the Sunrise Community under "MySunrise"; https://community.sunrise.ch/t/mysunrise-upc-app Thank you for your cooperation! Kind regards, Sunrise App Support

App is stuck on a blank page

Can’t open the app - tried uninstalling and re installing, app launches and only shows a white screen

JossVillarreal

3 years ago

No go!

Latest version (2 weeks) doesn’t even open.

RC3186

3 years ago

Response from developer

Thank you very much for your feedback. We are very sorry that you had difficulties with our app. In the meantime, there have already been some updates. We would be pleased if you could test the latest version and then submit your rating again. Thank you for your cooperation! Best regards, Sunrise App Support

Terrible experience with the new update

The app is just completely useless and broken since they updated it with that UPC thing. Be ready to experience UI glitches and “General errors” that they throw at every events, like clicking on a button General Error, typing a new postal address General Error, trying to reload your credit with a credit card General Error.

What a bunch of inexperienced developers. You should be ashamed to roll out such a sub par App.

impossiblewire

5 years ago

Easy

The new app seems to be working great. Easy and simple to use.
Great work Sunrise !

alklu

7 years ago

what a joke (of a non-native web-app)

Fails at delivering basic functionality like requesting a temporary password (I didn’t have one being a new customer). Request password, receive temporary password by sms, enter password, doesn’t work. No error message, no nothing. Rinse and repeat. What a joke!

cplplay

8 years ago

update

die neue app ist unglaublich langsam und schlecht

gantenbeyn

12 years ago

Schwach!

Nicht mal die verbleibende Internetkapazität (in mb) kann abgefragt werden (mtv mobile next)!!!
Dabei wäre dies für mich der wichtigste Punkt. Rechnungen und laufende Kosten hingegen sind ok..

Rrrw2674257