They rob
They make it impossible to cancel your subscription even tho I clicked cancel multiple times
No Support and No Refund
I was using this app for 5 tears and it was working fine, unless a problem occurs. I have purchased a 30 day plan, but after 25 days it has dissapeared. Anothe issue was, when I tried to to migrate the eSIM following the official instruction, it did not work, and after re-installing the eSIM on older phone it has worked for a few hours and then it dissapeared. Reaching to the support is non-existing and after 2 days they close the case after no help, no refund or even apology. Please use other eSIM providers.
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App doesn’t let you sign up. Fix that!
Each time when I try to sign up it says I have to click get started but it doesn’t even bring me to get started page
Data service good - watch out for recurring charges
Used this service for my family on a few trips. It was good value for money but I would recommend looking at Nomad at least in Europe more recently.
My family has had two occasions to get refunds from Truphone.
First time was when the auto renew that was on by default kicked in. This feels like not friendly practice. Truphone refunded without question.
Second time they started charging a different family member for no apparent reason with no plan available. Refund was immediate after contacting but no explanation as to why the erroneous charge.
How many people are being unknowingly charged?
My family has had two occasions to get refunds from Truphone.
First time was when the auto renew that was on by default kicked in. This feels like not friendly practice. Truphone refunded without question.
Second time they started charging a different family member for no apparent reason with no plan available. Refund was immediate after contacting but no explanation as to why the erroneous charge.
How many people are being unknowingly charged?
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Skam
I don't have an account in this program, I don't have autopay. Why is this program withdrawing funds from my card?
