They rob
They make it impossible to cancel your subscription even tho I clicked cancel multiple times
No Support and No Refund
I was using this app for 5 tears and it was working fine, unless a problem occurs. I have purchased a 30 day plan, but after 25 days it has dissapeared. Anothe issue was, when I tried to to migrate the eSIM following the official instruction, it did not work, and after re-installing the eSIM on older phone it has worked for a few hours and then it dissapeared. Reaching to the support is non-existing and after 2 days they close the case after no help, no refund or even apology. Please use other eSIM providers.
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App doesn’t let you sign up. Fix that!
Each time when I try to sign up it says I have to click get started but it doesn’t even bring me to get started page
Data service good - watch out for recurring charges
Used this service for my family on a few trips. It was good value for money but I would recommend looking at Nomad at least in Europe more recently.
My family has had two occasions to get refunds from Truphone.
First time was when the auto renew that was on by default kicked in. This feels like not friendly practice. Truphone refunded without question.
Second time they started charging a different family member for no apparent reason with no plan available. Refund was immediate after contacting but no explanation as to why the erroneous charge.
How many people are being unknowingly charged?
My family has had two occasions to get refunds from Truphone.
First time was when the auto renew that was on by default kicked in. This feels like not friendly practice. Truphone refunded without question.
Second time they started charging a different family member for no apparent reason with no plan available. Refund was immediate after contacting but no explanation as to why the erroneous charge.
How many people are being unknowingly charged?
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Skam
I don't have an account in this program, I don't have autopay. Why is this program withdrawing funds from my card?
Don’t get this app
This app is bad pls don’t go to this app
100 mb free
Malesef 100 mb free alamıyorum denemek istedim ama herkese verilen 100 mb bana verilmiyor
Tragedia
Nawet nie zacząłem używać tej aplikacji bo po to żeby zobaczyć globalne plany najpierw musiałem dać dostęp do lokalizacji.
A ja dostęp daje wtedy, kiedy wybiorę ofertę (ale najpierw musiałbym ją zobaczyć).
A ja dostęp daje wtedy, kiedy wybiorę ofertę (ale najpierw musiałbym ją zobaczyć).
Terrible app
The plan ID and all other plan information disappeared from the app. Please stay far from this app.
Worked great for me!
I needed date on the small island of Barbuda. Was pleased to get service for a reasonable price. Much cheaper than my mobile phone provider. Have used in Europe and the US as well.
If it doesn't work, tough
The plan I bought for Monaco did not work at all in Monaco. The support E-mail from the receipt doesn't exist. So, if your plan doesn't work, tough: you've just wasted your money.
Deneme yapmak istedim
Çalışmıyor free vermiyor
Funktioniert, aber nicht so einfach
Die App ist grottig. Miserable Benutzerführung, wodurch es eine Weile gedauert hat, eine SIM zu kaufen. Eine richtige Rechnung bekommt man nicht, der Support kann mir auch keine zusenden. Für geschäftliche Nutzung also nicht geeignet. Immerhin hat die SIM letztlich funktioniert. Ich bleibe aber künftig lieber bei der Konkurrenz.
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Buggy and terrible service
Be prepared to manually need to choose networks to get decent mobile data speeds in most countries. Service is extremely painful to contact and the app is buggy, making it difficult to disable auto renew.
Do not use!!!
I downloaded this app once when I went abroad, since then it takes £7 every week from my account. The app doesn’t load and the customer service is shocking they refuse to cancel the amount. Do not use unless you want to pay them £7 every month for absolutely nothing.
Doesn’t work
Tells me to go to settings, mobile data and add sim as Truphone will be listed. It isn’t listed so I can’t. App does nothing else, hopeless
Buggy app and almost non existent customer service
I just needed one day of data. Simple. But I received a double notification. Then again the next day! They changed the setting to be default auto renew!! So, I turned off auto renew. Then I was charged again the next day!! And the next!
All the while, I’m sending emails to their customer service email, but it bounces. I find an email for something remotely related on their website. Any way, after 2 months, multiple emails, I was finally able *most* charges reversed.
There are cheaper plans that won’t screw you. Stay away from them at all costs
All the while, I’m sending emails to their customer service email, but it bounces. I find an email for something remotely related on their website. Any way, after 2 months, multiple emails, I was finally able *most* charges reversed.
There are cheaper plans that won’t screw you. Stay away from them at all costs
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Doesn’t work
I bought data for Austria, and it doesn’t work. I have tried to email the support address to talk about it but the email bounced back twice? Reckon this is a scam, I wouldn’t bother
ESIM USELESS - DO NOT RECOMMEND
$16 USD…..for Australian eSIM. Worst eSIM ever purchased - coverage non existent. Landed in Perth. Drove north and south west coast and barely any coverage. Flew from Perth to Adelaide and since have driven from Adelaide along South Coast and still I await any coverage. Frustratingly awful, dreadful & useless.
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Do Not Use This Service
I downloaded the app and used their eSIM for a 10 day holiday. The eSIM defaults to autorenew which is very subtle in their checkout process (it should be opt in, not opt out). The app then almost immediately started crashing and nothing I can do (delete, reinstall etc) gets it to work. I am now getting charged monthly for an eSIM I used once while on holiday with no way to cancel it. All advertised TruPhone email accounts no longer work (ask@, csm@) and because the take the money neither as an Apple subscription nor a bank standing order/DD you cannot cancel it through you payment provider. This is a very clever con to extract as much money from people while they figure out how to delete their auto-renew subscription. Reported to Apple, and to my Bank!
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