Support Doesn’t Help and Reward Point Purchase Doesn’t Work
I travel for several months each year and have tried several eSIM providers for a personal data use, but I’ve never encountered one as unprofessional or incompetent as Nomad - and that's no exaggeration.
To be fair, the first 30-day plan worked as expected. I had no complaints. I wanted to extend the original plan, and that’s when the problems began. After ‘speaking’ with the AI help, I asked to speak with a human. I explained the issue, and they said they would get back to me in 1-2 days. After four days, I still hadn’t received a reply. The AI kept sending the same message: “Thank you for your patience and our support staff will get in touch with me soon.” They never did!
Was my issue complicated? No. I just wanted to add a “7 Days Add-On” to my existing plan. I got one error message after another, and the add-on never went through. Then the original plan expired.
After few days, I had enough points to purchase a new, standalone 7-day plan. It worked for about five minutes, then disappeared from my [Current Plan] page and showed up under [Expired Plan]. I thought I might have used too much data, since it wasn’t an unlimited plan. But no - the [Details] page for the expired plan showed 97% of the data remaining. I tried contacting support again, but no one got back to me. Nomad makes a big deal about acquiring points as incentives, but when I used mine, the plan stopped working and disappeared from active plan for no logical reason. With support team that doesn’t actually help customers, I’d call their business practices a near scam. I would avoid Nomad eSIMs.
To be fair, the first 30-day plan worked as expected. I had no complaints. I wanted to extend the original plan, and that’s when the problems began. After ‘speaking’ with the AI help, I asked to speak with a human. I explained the issue, and they said they would get back to me in 1-2 days. After four days, I still hadn’t received a reply. The AI kept sending the same message: “Thank you for your patience and our support staff will get in touch with me soon.” They never did!
Was my issue complicated? No. I just wanted to add a “7 Days Add-On” to my existing plan. I got one error message after another, and the add-on never went through. Then the original plan expired.
After few days, I had enough points to purchase a new, standalone 7-day plan. It worked for about five minutes, then disappeared from my [Current Plan] page and showed up under [Expired Plan]. I thought I might have used too much data, since it wasn’t an unlimited plan. But no - the [Details] page for the expired plan showed 97% of the data remaining. I tried contacting support again, but no one got back to me. Nomad makes a big deal about acquiring points as incentives, but when I used mine, the plan stopped working and disappeared from active plan for no logical reason. With support team that doesn’t actually help customers, I’d call their business practices a near scam. I would avoid Nomad eSIMs.
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IAiReview iOS Apps
Does what is says on the tin
Would like to be able to hang on to unused data!!
Llordpoobar
Excellent service
We traveled from UK to New York, enjoying the Nomad E sim unlimited 7 days great price and service.Instant connection from the airport.
GMGrace & Manny
Mr
Very easy to use
DTDesmond C Y Tan
Ray
Very good
RRazataser76
