Support Doesn’t Help and Reward Point Purchase Doesn’t Work
I travel for several months each year and have tried several eSIM providers for a personal data use, but I’ve never encountered one as unprofessional or incompetent as Nomad - and that's no exaggeration.
To be fair, the first 30-day plan worked as expected. I had no complaints. I wanted to extend the original plan, and that’s when the problems began. After ‘speaking’ with the AI help, I asked to speak with a human. I explained the issue, and they said they would get back to me in 1-2 days. After four days, I still hadn’t received a reply. The AI kept sending the same message: “Thank you for your patience and our support staff will get in touch with me soon.” They never did!
Was my issue complicated? No. I just wanted to add a “7 Days Add-On” to my existing plan. I got one error message after another, and the add-on never went through. Then the original plan expired.
After few days, I had enough points to purchase a new, standalone 7-day plan. It worked for about five minutes, then disappeared from my [Current Plan] page and showed up under [Expired Plan]. I thought I might have used too much data, since it wasn’t an unlimited plan. But no - the [Details] page for the expired plan showed 97% of the data remaining. I tried contacting support again, but no one got back to me. Nomad makes a big deal about acquiring points as incentives, but when I used mine, the plan stopped working and disappeared from active plan for no logical reason. With support team that doesn’t actually help customers, I’d call their business practices a near scam. I would avoid Nomad eSIMs.
To be fair, the first 30-day plan worked as expected. I had no complaints. I wanted to extend the original plan, and that’s when the problems began. After ‘speaking’ with the AI help, I asked to speak with a human. I explained the issue, and they said they would get back to me in 1-2 days. After four days, I still hadn’t received a reply. The AI kept sending the same message: “Thank you for your patience and our support staff will get in touch with me soon.” They never did!
Was my issue complicated? No. I just wanted to add a “7 Days Add-On” to my existing plan. I got one error message after another, and the add-on never went through. Then the original plan expired.
After few days, I had enough points to purchase a new, standalone 7-day plan. It worked for about five minutes, then disappeared from my [Current Plan] page and showed up under [Expired Plan]. I thought I might have used too much data, since it wasn’t an unlimited plan. But no - the [Details] page for the expired plan showed 97% of the data remaining. I tried contacting support again, but no one got back to me. Nomad makes a big deal about acquiring points as incentives, but when I used mine, the plan stopped working and disappeared from active plan for no logical reason. With support team that doesn’t actually help customers, I’d call their business practices a near scam. I would avoid Nomad eSIMs.
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Does what is says on the tin
Would like to be able to hang on to unused data!!
Excellent service
We traveled from UK to New York, enjoying the Nomad E sim unlimited 7 days great price and service.Instant connection from the airport.
Mr
Very easy to use
Ray
Very good
None Functioning
Need an account for an eSIM which seems reasonable, but when i put in my email in the email address field it just gives an error 'email addresses are not supported' and there seems to be no way around it. My email is fairly simple with only letters and a hyphen.
You don’t get what you pay for
I paid for 10 GB for 30 days, and even though I have full bars of LTE, it is not good service by any means. I tried restarting my phone and nothing helped. My plan used AT&T and I could hardly load any web pages or watch YouTube.
Sim did not work in Japan
I purchased a sim to use in Japan, it did not work. Previous sim in New Zealand did. Support is awful, their AI bot said a refund will be processed, 5 days later, nothing. After speaking to support they said it’s not refundable. I will be speaking with my bank.
Easy to use and affordable
I’ve travelled multiple times this last year, and have used Nomad every time. The prices are fair and it is easy to use!
use others instead!
stopped working one day whilst i was travelling solo. very scary and unfortunate. i swapped to sailey and haven’t had any more issues.
Best application ever!
I have been using Nomad for couple of years now. I always have internet outside the country.
Bug
Haven’t been able to login on App or website to manage my data pack. Could anyone take a look if there is a bug? Thanks
I paid for 30gb for 3 days in china
Reception frequently lost. Plan stopped working entirely after 1 day. Would no longer connect to cell service at all.
Will try again
This app did not work in the USA for me.
However nomad gave me a refund to try it again, so I will next time I travel to the USA. Same issue with sailly but they gave no refund
However nomad gave me a refund to try it again, so I will next time I travel to the USA. Same issue with sailly but they gave no refund
trash
can not login
Horrible
Started off good for the first maybe 10 hours with this app. Once I ran out of data on my first plan I bought a new plan activated it but when I went to use it all I had was issues. You contact support & they give u troubleshooting that doesn’t work at all. & than they tell u, u are not eligible for a refund on your plans despite them not even working for you got the unlimited plan that lasted maybe 10 hours until i used 2gb of data & than the whole plan stopped working. Contacted support & they did nothing to help me at all. I had a 3 day unlimited plan that only worked the first day. & support took another 2 days on my issue & than told me they had no way they were able to reset the time for the plan or compensation of any sort. Airalo is a way better eSIM app please don’t waste your time here!!!!!
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Scam
Fraudulent app
Airalo is way better
Never had any issue connecting upon landing with Airalo, but Nomad let me down on its first trial in Vietnam. Now I’m supposed to change APN? Why? Just switch to an eSIM that works right the first time.
eSIM and app can’t even see I’m in Vietnam!
eSIM and app can’t even see I’m in Vietnam!
Scam
Such a scam. It says unlimited but only the first 2g is 5g, rest are 1 mbps. Cant do anything with that speed. It’s useless!
Very impressed
I’m using the Nomad eSIM in China and have found it very efficient. My husband has no problems following BBCSport which we can’t access on any hotel WiFi.
