Japan trip
From the moment I got off the plane nomad eSIM has been great… I’ve been non stop using my iPhone for taxi to Apple Maps and just general use of scrolling. Highly recommended 👍
Not for USA
This app did not work in the USA
Not for Bali
This is not a good option for Bali. I picked it because it said it used the Telkomsel network in the description. Then it didn’t. Whatever other janky networks it was connecting to didn’t work in my apartment. It was just never ending troubleshooting in the app - which is frustrating in itself because the customer service chats just disappear on you and you can’t get them back. They just updated the app but still the same problem with the disappearing chats.
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Good service
Good customer service: responsive and helpful. Maybe another provider will be cheaper, but is a few $ worth it if you need help?
Data stopped working prematurely twice, no human support, Switzerland
Service stopped working 2 days early. They passed an AI bot off as a real human. They pass the issue to the vendor company, no accountability. Would not use again.
TERRIBLE
This eSIM never worked consistently. Customer service took 6 days out of my 2 week vacation to finally tell me they supposedly addressed the problem that was in fact on their end. I have the chat messages to prove it. It still didn’t work consistently and would go off at the most crucial times when we needed directions and had no idea where we were. Not a good feeling when you’re in a foreign country. The other days it only worked off and on. I had to keep toggling to my cell service provider eSIM and they charge $10/day. No refunds at all from Nomad is what I was told. Since I have the screenshots I may reach out to my credit card company. More time wasted. Stick with Airalo. My husband used them instead and stayed connected the entire time. I used them in the past but heard about Nomad and wanted to give them a try. Lesson learned.
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Easy & Consistent
This is the second eSIM app I've used and it is unbelievably easy to use/set up during travels. Reasonable prices, multiple bundles and you get points for future purchases.
Great service
It’s better than expected , has been working just fine
Rough service in Florence
Service and speeds were not great while in Florence, Italy.
Bali trip success
eSIM worked great for my trip to Bali.
Don’t buy this, you will receive millions of spam call
I have received at least 50 spam calls since I installed this eSIM. It won’t stop. This is while I have active call filtering and silence all the unknowns call. What a mistake.
Nomad
Nomad
A terrible experience from start to finish!
A terrible experience from start to finish: Nomad failed to deliver the service I paid for and then failed to demonstrate meaningful accountability when given the opportunity to make things right.
I purchased an Unlimited eSIM for Portugal in the evening and opened a support ticket that same day due to severe connectivity issues. For the next five days, I repeatedly contacted customer support through chat, but nothing improved.
The connection was so poor that Uber barely loaded, Google Maps was unreliable, and websites would not load in my browser. I paid for internet I simply could not depend on when travelling abroad.
After five days of failed attempts to resolve the issue, Nomad offered 50% compensation in Nomad Points, essentially credit toward future purchases from a company that had already lost my trust.
I understand that policies exist, but policies do not erase the customer experience or restore trust once it has been lost. Ultimately, how a company chooses to handle a service failure says as much about its standards as the service itself.
I will never use Nomad again, and I cannot recommend it to other travellers. I expected reliable connectivity and meaningful accountability. I received neither.
I purchased an Unlimited eSIM for Portugal in the evening and opened a support ticket that same day due to severe connectivity issues. For the next five days, I repeatedly contacted customer support through chat, but nothing improved.
The connection was so poor that Uber barely loaded, Google Maps was unreliable, and websites would not load in my browser. I paid for internet I simply could not depend on when travelling abroad.
After five days of failed attempts to resolve the issue, Nomad offered 50% compensation in Nomad Points, essentially credit toward future purchases from a company that had already lost my trust.
I understand that policies exist, but policies do not erase the customer experience or restore trust once it has been lost. Ultimately, how a company chooses to handle a service failure says as much about its standards as the service itself.
I will never use Nomad again, and I cannot recommend it to other travellers. I expected reliable connectivity and meaningful accountability. I received neither.
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Response from developer
Hi there! We're truly sorry that you experienced such persistent connectivity issues in Portugal and that our support efforts and proposed compensation fell short of your expectations. We understand how frustrating it must have been to rely on an unreliable connection while traveling, despite repeatedly seeking help. Please email us at hello-cs@getnomad.app with your order ID so our team can review your case and assist you further.
Horrible
Started off good for the first maybe 10 hours with this app. Once I ran out of data on my first plan I bought a new plan activated it but when I went to use it all I had was issues. You contact support & they give u troubleshooting that doesn’t work at all. & than they tell u, u are not eligible for a refund on your plans despite them not even working for you
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Referral Discount Not Honoured – Very Disappointing
I introduced Nomad to a friend who successfully registered and used a Nomad eSIM during her trip to the UK.
However, when I recently travelled to the US and tried to use my referral discount, the code did not work. As a result, I had to pay the full price for my eSIM.
What disappoints me most is not the amount of money, but the principle. When a company promises a referral reward, I expect it to honour that commitment.
I feel misled and cheated. I recommended Nomad in good faith, but the company failed to deliver on its promise.
This is why I am giving Nomad one star. Trust is important, and experiences like this seriously damage customer confidence.
However, when I recently travelled to the US and tried to use my referral discount, the code did not work. As a result, I had to pay the full price for my eSIM.
What disappoints me most is not the amount of money, but the principle. When a company promises a referral reward, I expect it to honour that commitment.
I feel misled and cheated. I recommended Nomad in good faith, but the company failed to deliver on its promise.
This is why I am giving Nomad one star. Trust is important, and experiences like this seriously damage customer confidence.
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Great
Intuitive, easy to manage and good value. Love those bonus points.
Does not work Pakistan
I purchased this as a way to use internet in Northern Pakistan. As I landed in the airport it worked but very slowly. As soon as I got home it did not work at all. For all of my stay it did not work. I paid $36 for 20 gb. I was not able to access internet to request my refund. As soon as I got back to US I asked for a refund and explained my situation, they wouldn’t refund me. As any good company would do, they did not look at my situation, they could clearly see from their end that I did not use it at all. DO NOT PURCHASE. My sister had Holafly and it worked perfectly. Give a little extra but at least there is good customer service and understanding, as well as reliability.
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Simple. Affordable. Works.
Reasonable prices. Easy to install/activate. Wide selection of plans. Just works.
Headache!
Don’t! Purchased the unlimited data package, but their fine print limits how much data you can use per day. I was over the limit by morning and had to spend days with 1 Mbps. So bad I had to get another eSIM, don’t waste your money.
Capo
Capi
