Too many password changes
Too many password changes
Poor app
I really dislike changing my password once a month, app setup is not the best either.
3/5
I’d be 5 stars if there wasn’t fees for in app transactions
Disappointing
This app requires you to reset your password about every month. It does not tell you that’s what it wants, which causes you to try to log in to many times and then locks your account.
Mission512
TSBank
Drippy
Terrible
My TSB
Facial recognition doesn’t work.
Not good
Cannot access app half the time. Always has log in issues. Doesn’t function correctly.
Not the best
The Face ID for login has not been working for way too long
So Many Better Banking Apps.
I understand the need for safety and security as it relates to banking but this app is lacking in so few features and overall interface, then on top of it I have never interacted with a website or app that makes me change my password more than TSB. As part of Gen Z my life is mobile and online and The Savings Bank needs to step up their online offerings and usability if they want to continue to attract the younger / future customers. It’s like you created a website and app because someone told you you had to do it not because you wanted to enhance the customer experience.
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App
This app never works always change how you login in every time I try and get it it never wants to work need to get it figured out quick
Running totals
I don’t like the fact that the running total is no longer in each transaction like it was before. It is really so much better when it’s there.
Great App
Easy to navigate
Long way to go
It never remembers my username or password and I tell it too all the time. It works for a day or so then forgets Face ID and my username.
Rudimentary and Clunky
I am at this bank because it bought my old bank. This app is one of the worst I have ever used. For instance: The bank’s security system and protocols are convoluted. You can’t reset your expired password in the app but must log on the website to change it. When your password expires the message simply says the app doesn’t work at this time. You have to know to log on the website and change your password. You have to do some functions on the website because the app doesn’t support them but of course you must use the app to make a deposit. My advice to new customers is to run as far away from this bank as possible - get yourself a good local bank.
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User friendly
App is very easy to navigate.
T.M.
Works great for me and when there is a change, a call back for help and always someone knowledgeable and patient to help
Owner
Great !!
So hard to use
It locks me out often. Doesn’t follow my instructions to let me in with Face ID.
Very frustrating to use almost always
Very frustrating to use almost always
Rate
Would like the alert to come back when your debit card is used
