Lot of issues with app and vehicle fast charging is unreliable
App is the worst, every update introduces more bugs and does not even login properly most of the time. For e.g today it just crashes after logging in.
Fast charging simply does not work, customer care does not care. Recently they said fast charging is chargeable but even with wallet amount, nothing happens and we keep getting linking error. Please learn from Ather and get better software updates and app developed.
Fast charging simply does not work, customer care does not care. Recently they said fast charging is chargeable but even with wallet amount, nothing happens and we keep getting linking error. Please learn from Ather and get better software updates and app developed.
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login glitch
after updating the app and opening every time it asked me to login with my phone number and OTP, which was not happening before this is a bug and it’s annoying. even the episode glitchy that it looks like it’s done by a student when charging the intern open immediately can you take time for us to initiate charging, which is annoyingly direct plug and play type?
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Worst experience
The app doesn’t work when you needed the most even if you find a charging station you cant charge without app even with ather app charer starts but the bike does not recieves charge and there is no bypassing manually this is frustrating partneship with otherbrand doesn’t make sense at all we don’t carry charger everywhere this should be resolved orelse its the most unreliable bike then its not a features it’s a drawback
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Most Frustrating App for an EV Scoote
The My Vida app is the most frustrating app I’ve used for any electric scooter.
Keeps logging out constantly. Have to login again every few days.
Pathetic connectivity – takes forever to connect to the scooter, fails most times.
Bugs & glitches everywhere. UI freezes, stats don’t update, charging data wrong.
Features don’t work – remote lock/unlock, ride stats, battery % are all unreliable.
Turn-by-turn navigation is useless because of the terrible scooter connection. Drops mid-ride.
No support unless you send video proof of every issue. Why should I troubleshoot for your developers?
Worst part: Scooter motor sometimes gives sudden hard vibrations while riding. App shows no error/warning for it.
Developers: Don’t reply with “email us and we’ll look into it”. I already did. Nothing got solved.
Hero needs to fix this app urgently. It’s ruining the whole Vida ownership experience. Right now the scooter is better off without this app.
Keeps logging out constantly. Have to login again every few days.
Pathetic connectivity – takes forever to connect to the scooter, fails most times.
Bugs & glitches everywhere. UI freezes, stats don’t update, charging data wrong.
Features don’t work – remote lock/unlock, ride stats, battery % are all unreliable.
Turn-by-turn navigation is useless because of the terrible scooter connection. Drops mid-ride.
No support unless you send video proof of every issue. Why should I troubleshoot for your developers?
Worst part: Scooter motor sometimes gives sudden hard vibrations while riding. App shows no error/warning for it.
Developers: Don’t reply with “email us and we’ll look into it”. I already did. Nothing got solved.
Hero needs to fix this app urgently. It’s ruining the whole Vida ownership experience. Right now the scooter is better off without this app.
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Lost my key along with the hopes of improvement in this application
Charging station has become a disappointment
Last night i was stranded to charge it at 2 AM while everything was done including payments the charger just wouldn’t connect
Only the boot function works fine rest of the functions are very laggy please fix these bugs
The vehicle is good
Work on your application
Last night i was stranded to charge it at 2 AM while everything was done including payments the charger just wouldn’t connect
Only the boot function works fine rest of the functions are very laggy please fix these bugs
The vehicle is good
Work on your application
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Get Help from Ather App
Since you guys have already taken significant share in ather why don't you work together and make Vida app smooth and reliable
It has almost all the features one could ask for but Information shown is not accurate
It has almost all the features one could ask for but Information shown is not accurate
Nevigation not working
This app is almost useless for iPhone users the main thing navigation dos not works iPhone anyway I tried going many showrooms but they also failed to solve. The wifi refuses to connect with my Vida V2 Plus please do fix it soon vida team it hampers user experience a lot. In terms of my daily life using phone on the phone holder damaged my camera last week please fix it otherwise you lost iOS users ❤️🩹
Hopefully team will fix this soon🤞
Hopefully team will fix this soon🤞
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Subscription service
Just when i thought this app was getting a bit better suddenly new update was pushed where we have to pay 999 rs + GST to access the most basic features. This is ridiculous, in addition to that they havent even given payment gateway in the app it says contact your dealership for details. These features and the app is not worth paying 999 rs.
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Blatant Money Grab – Shameful Experience
This is honestly a very disappointing experience. Buying a premium scooter and then being asked to pay extra just to unlock basic features like navigation, vehicle stats, security, and alerts feels like a blatant money grab.
Features that should be standard are now locked behind a “Connectivity Pack” subscription. This is not innovation — this is forcing customers to keep paying after already spending a significant amount on the vehicle.
Instead of charging for essential features, the company should focus on what actually matters:
• Better parts availability
• Faster and more reliable service support
• Strong technical assistance
• Improved app stability
Right now, the app feels incomplete unless you pay more, which is unfair to customers who have already invested in the product.
This approach damages trust and overall user experience. Please focus on improving core services rather than monetizing basic functionalities.
Very disappointing.
Features that should be standard are now locked behind a “Connectivity Pack” subscription. This is not innovation — this is forcing customers to keep paying after already spending a significant amount on the vehicle.
Instead of charging for essential features, the company should focus on what actually matters:
• Better parts availability
• Faster and more reliable service support
• Strong technical assistance
• Improved app stability
Right now, the app feels incomplete unless you pay more, which is unfair to customers who have already invested in the product.
This approach damages trust and overall user experience. Please focus on improving core services rather than monetizing basic functionalities.
Very disappointing.
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Pathetic Service and Product
Extremely Disappointing Experience with Vida Scooter – Poor Product & Even Worse Service
I am compelled to share my highly unsatisfactory experience with the Vida scooter, which has proven to be one of the most disappointing purchases I’ve made.
From the very beginning, the product has been plagued with serious reliability issues. The scooter frequently fails to start, often without any clear reason, leaving me stranded and frustrated. Additionally, the battery performance is highly inconsistent — at times it simply does not charge, making the vehicle unreliable for even basic daily use.
The mobile application, which is supposed to enhance the overall experience, is equally disappointing. It is riddled with glitches, lacks responsiveness, and often fails to function altogether. Instead of adding convenience, it has become another source of inconvenience.
What is even more concerning is the after-sales service. The support team appears unresponsive and ineffective in resolving issues. Service requests take an unreasonable amount of time, and even after multiple follow-ups, problems remain unresolved. There seems to be a clear lack of accountability and customer care.
Overall, the product fails to meet even basic expectations of functionality and reliability, and the service experience only makes matters worse. I would strongly advise potential buyers to reconsider before investing in this scooter.
Verdict: Not recommended under any circumstances.
I am compelled to share my highly unsatisfactory experience with the Vida scooter, which has proven to be one of the most disappointing purchases I’ve made.
From the very beginning, the product has been plagued with serious reliability issues. The scooter frequently fails to start, often without any clear reason, leaving me stranded and frustrated. Additionally, the battery performance is highly inconsistent — at times it simply does not charge, making the vehicle unreliable for even basic daily use.
The mobile application, which is supposed to enhance the overall experience, is equally disappointing. It is riddled with glitches, lacks responsiveness, and often fails to function altogether. Instead of adding convenience, it has become another source of inconvenience.
What is even more concerning is the after-sales service. The support team appears unresponsive and ineffective in resolving issues. Service requests take an unreasonable amount of time, and even after multiple follow-ups, problems remain unresolved. There seems to be a clear lack of accountability and customer care.
Overall, the product fails to meet even basic expectations of functionality and reliability, and the service experience only makes matters worse. I would strongly advise potential buyers to reconsider before investing in this scooter.
Verdict: Not recommended under any circumstances.
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Stuck On Location Permission
Unable to Login Into App, as I am stuck on Location Permission... It dosnt even ask the permission... it seems the developer is missing the permission content in pList File
Even a 12yrs old makes a better app now
App coming from Pioneer bike makers of India is the suckiest app ever with only glitches and no information or accessibility. All the claimed USPs of the Vida bike via app are delusional and never works. I am home and can see my bike but i get notifications that engine is truned on for like 23mins, aux battery low for no reason whatsoever where as when actually someone is taking away the bike, there’s no notification alert at all. Vehicle problems are different altogether which seems to continue forever
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App issue
The app experience is quite disappointing. Frequently, when opening the app or navigating through it, an error message appears saying “Something went wrong, please try again later.”
This becomes especially frustrating during charging, as the app is the primary way to monitor charging status. If the app fails at such critical moments, it defeats its core purpose and reduces user confidence.
I hope the team prioritizes stability, reliability, and proper testing in future updates, as the vehicle itself has good potential but the app experience needs significant improvement.
This becomes especially frustrating during charging, as the app is the primary way to monitor charging status. If the app fails at such critical moments, it defeats its core purpose and reduces user confidence.
I hope the team prioritizes stability, reliability, and proper testing in future updates, as the vehicle itself has good potential but the app experience needs significant improvement.
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Good vehicle, bad app
Vida app has to significantly improve to match the ride’s quality. I started getting this problem where the app keeps logging out, essentially locking me out of very important features, that I have paid for. I hope the team understands that this app, in essence, is not free. You need to do much better.
Update: so Bluetooth functionality is just trash. Vehicle won’t connect at all, I had to forget it and again put pin and pair it with my phone. All this before I can start a turn by turn navigation. Ok, so when I started that, the scooter showed the first update “10km to go” on the screen and that’s it, until I got home, it kept saying “10km to go”, it is laughable how bad that is. I asked good samaritans for directions.
Overall the deficit between how decent the scooter is vs how bad is the app is, is baffling.
Update: so Bluetooth functionality is just trash. Vehicle won’t connect at all, I had to forget it and again put pin and pair it with my phone. All this before I can start a turn by turn navigation. Ok, so when I started that, the scooter showed the first update “10km to go” on the screen and that’s it, until I got home, it kept saying “10km to go”, it is laughable how bad that is. I asked good samaritans for directions.
Overall the deficit between how decent the scooter is vs how bad is the app is, is baffling.
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Otp stop coming unable to login worst support
App Instability: The Vida mobile application is unreliable. It logs me out constantly, and the OTP verification process frequently fails. There is no alternative login method (such as password or email), and support only offers generic troubleshooting steps like "send a screen recording" rather than fixing the issue.
• Poor Customer Focus: The company seems more interested in upselling extended warranties than addressing existing customer grievances.
• Poor Customer Focus: The company seems more interested in upselling extended warranties than addressing existing customer grievances.
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Software Crash and Battery Charging Issue
We are facing a software issue wherein the system automatically shuts down while working. Additionally, there is a charging/battery issue. When one battery gets charged, the other battery does not charge, and when the second battery is charging, the first one does not charge. Due to these issues, work is getting affected. Kindly look into the matter on priority and arrange for necessary support/repair at the earliest.
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Improving
1. Home page UI is clean.
2. Battery analysis works. If possible add charging cycle and health of battery for transparency.
3. Trip analysis needs improvement, instead of calendar month please use last 30 days.
Bug: open app and wait for 30 sec before login, all features works related to live tracking, geo fencing and trip analysis. On quick login these features will disappear.
2. Battery analysis works. If possible add charging cycle and health of battery for transparency.
3. Trip analysis needs improvement, instead of calendar month please use last 30 days.
Bug: open app and wait for 30 sec before login, all features works related to live tracking, geo fencing and trip analysis. On quick login these features will disappear.
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Vehical dead issues in the morning
I try to start it every now and then but it doesn't start. The day when the light goes on while charging at night the small battery gets reverse charged and becomes dead due to which it stops working completely. This has happened 10 times in 3 months, a person from the company has come 10 times but Hero doesn't have any solution for it till now. worst service. Please solve my issue and replace my scooter soon.
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Ride History
Ride history of this app needs to be improved. Now when i start the vehicle and go for only 100 mtrs. and then switch off the vehicle it is showing in the ride history as one trip of .1 km. In the ride history only 7-8 trips are showing, previous trips are not showing. If in a day i am moving and stopping for 10 to 15 times, i am unable to track all the trips of that. So vida must include a option where we can see the whole trip of a day like in ather application instead of showing 7-8 previous trips . It will help a lot to track my daily running.
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App not working
The app got logged out automatically and now when trying to log in after receiving an OTP is showing an error. Please support. The issue is now from than 2 weeks