Lot of issues with app and vehicle fast charging is unreliable
App is the worst, every update introduces more bugs and does not even login properly most of the time. For e.g today it just crashes after logging in.
Fast charging simply does not work, customer care does not care. Recently they said fast charging is chargeable but even with wallet amount, nothing happens and we keep getting linking error. Please learn from Ather and get better software updates and app developed.
Fast charging simply does not work, customer care does not care. Recently they said fast charging is chargeable but even with wallet amount, nothing happens and we keep getting linking error. Please learn from Ather and get better software updates and app developed.
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login glitch
after updating the app and opening every time it asked me to login with my phone number and OTP, which was not happening before this is a bug and it’s annoying. even the episode glitchy that it looks like it’s done by a student when charging the intern open immediately can you take time for us to initiate charging, which is annoyingly direct plug and play type?
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Worst experience
The app doesn’t work when you needed the most even if you find a charging station you cant charge without app even with ather app charer starts but the bike does not recieves charge and there is no bypassing manually this is frustrating partneship with otherbrand doesn’t make sense at all we don’t carry charger everywhere this should be resolved orelse its the most unreliable bike then its not a features it’s a drawback
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Most Frustrating App for an EV Scoote
The My Vida app is the most frustrating app I’ve used for any electric scooter.
Keeps logging out constantly. Have to login again every few days.
Pathetic connectivity – takes forever to connect to the scooter, fails most times.
Bugs & glitches everywhere. UI freezes, stats don’t update, charging data wrong.
Features don’t work – remote lock/unlock, ride stats, battery % are all unreliable.
Turn-by-turn navigation is useless because of the terrible scooter connection. Drops mid-ride.
No support unless you send video proof of every issue. Why should I troubleshoot for your developers?
Worst part: Scooter motor sometimes gives sudden hard vibrations while riding. App shows no error/warning for it.
Developers: Don’t reply with “email us and we’ll look into it”. I already did. Nothing got solved.
Hero needs to fix this app urgently. It’s ruining the whole Vida ownership experience. Right now the scooter is better off without this app.
Keeps logging out constantly. Have to login again every few days.
Pathetic connectivity – takes forever to connect to the scooter, fails most times.
Bugs & glitches everywhere. UI freezes, stats don’t update, charging data wrong.
Features don’t work – remote lock/unlock, ride stats, battery % are all unreliable.
Turn-by-turn navigation is useless because of the terrible scooter connection. Drops mid-ride.
No support unless you send video proof of every issue. Why should I troubleshoot for your developers?
Worst part: Scooter motor sometimes gives sudden hard vibrations while riding. App shows no error/warning for it.
Developers: Don’t reply with “email us and we’ll look into it”. I already did. Nothing got solved.
Hero needs to fix this app urgently. It’s ruining the whole Vida ownership experience. Right now the scooter is better off without this app.
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Lost my key along with the hopes of improvement in this application
Charging station has become a disappointment
Last night i was stranded to charge it at 2 AM while everything was done including payments the charger just wouldn’t connect
Only the boot function works fine rest of the functions are very laggy please fix these bugs
The vehicle is good
Work on your application
Last night i was stranded to charge it at 2 AM while everything was done including payments the charger just wouldn’t connect
Only the boot function works fine rest of the functions are very laggy please fix these bugs
The vehicle is good
Work on your application
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