System of communication is broken
This company is beyond imagination awful service unable to understand basic problems get cut off without advice written to the CEO STOTTS twice first letter returned not opened 2nd letters addressed to new Manchester customer services no reply got on to the customer service which appears to be off shore pleasant enough people when you can understand them still have the same problem NO ACCOUNT NUMBER without I can not do very much told it was going be sent to me by post instead I got two identical letters with the same info but no account number sadly all these companies are work via an app which are not transparent and when things go wrong they stay that way
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Completely unusable
I’m fairly new to virgin media but I’ve setup this app and never been able to successfully login to it . You go through all the usual hassle then it wants you to link another account which needs details that no one will ever remember.
Hopeless
For a comms company, this app is a hopeless embarrassment. One is in an endless login loop when attempting to merely login. I have been trying to amend my direct debit details which is proving to be an impossible task. Furthermore, the payment links Virgin email have now stopped working. It’s beyond a joke! Sort it out Virgin! How hard can it be?
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Bill
My bills are not even a month long paying 2 bills a month isnt right wish add never signed up for virgin total joke so all reviews on trust pilot and facebook were right am going look into this just paid 72 pound now another bill couple days later should of listened to the reviews
Doesn’t work
You would think by now this app would work. But log in, settings, my broadband, manage virgin media settings and then log in again. And start again, it’s absolute rubbish! App deleted
Keep up the bad work 👎
Keep up the bad work 👎
Log in
I can’t log in at all when I type email it’s loads and comes back to sign in page again and again
How can I media company get this so wrong?
Since the O2 and Virgin Media merger all the Virgin media apps have been TERRIBLE! The O2 apps are equally as bad. It should be easier to sign into both of these accounts… instead I can’t sign into EITHER! As many other have said, I get stuck in an endless loop and can’t sign in. This has been like this for MONTHS. They clearly don’t care about their customers as if they were reading this they would have fixed it by now. To make matters worse, the broadband service has steadily just got worse and worse. Terrible company. Will be leaving soon.
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Useless
Can’t sign into the app or online. Thankfully I’m coming to the end of my contract. I’ll definitely be leaving.
Poor app
Difficult to log on and navigate. Took several tries, going round in circles, before getting to the right page - only to be informed Virgin could not process right now. Waste of time.
Cheap unfinished app
This is pathetic app that doesn’t allow users to change payment date or access security details, if you planing to use it i would suggest going to other service providers instead because Richard Branson spend all his money on yachts and now got no money to finish this idiotic app
🤬
They are lying about their contract Netflix was free then they started charging 6£ a month
Can’t do the basics
The only thing I would use the app for is to download a copy of my bill. Or course, this is the one thing that you cannot do in the app, so it’s getting deleted and I’ll just use the website ¯\_(ツ)_/¯
What’s going on
Why can’t I just sign in to my account all that keeps coming up is sign in to VM O2 I just want to sign in to my VM account
Change payment date
Why won’t the app let me change the payment date? After I have selected the new date and pressed update payment date it just keeps spinning and says network error
Netflix
Says free with ads but when try add it tries charge and no one says on sign up to virgin can only watch netflix on 2 devices wish add never signed up
Prices go up and service gets worse
All these 5 star reviews are fraudulent. They ask you to review your engineer that completes the installation, they tell you that some of their wage is dependent on it. They use this review as if you’re reviewed the service. Very scummy business tactics.
Service works well, should do for what it costs. Service stops working every few months, your router will eventually break as they recycle the returned units.
Service works well, should do for what it costs. Service stops working every few months, your router will eventually break as they recycle the returned units.
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Make sure you get your refund.
I swapped to Virgin from Sky. I was promised my early cancellation fees would be returned to me as part of my contract (within 10 working days) fast forward 31 days and I’ve just been told despite raising two complaints I now have to wait another 15 working days. Unacceptable
Awful
Truly terrible app. I keep disappearing into a doom loop of failed sign-in. Integration with the BT system is a disaster. Terrible - just give up!
Web messaging is awful!!
Web messaging has quit on me numerous times, there is no way to bring back a conversation already started!! Absolute rubbish design here!
Can’t sign in
I cannot sign into this app at all. I hit the “sign in” button and it just glitches back to the sign in page. Which means I cannot access VM connect either. Or even Live Chat.