System of communication is broken
This company is beyond imagination awful service unable to understand basic problems get cut off without advice written to the CEO STOTTS twice first letter returned not opened 2nd letters addressed to new Manchester customer services no reply got on to the customer service which appears to be off shore pleasant enough people when you can understand them still have the same problem NO ACCOUNT NUMBER without I can not do very much told it was going be sent to me by post instead I got two identical letters with the same info but no account number sadly all these companies are work via an app which are not transparent and when things go wrong they stay that way
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Completely unusable
I’m fairly new to virgin media but I’ve setup this app and never been able to successfully login to it . You go through all the usual hassle then it wants you to link another account which needs details that no one will ever remember.
Hopeless
For a comms company, this app is a hopeless embarrassment. One is in an endless login loop when attempting to merely login. I have been trying to amend my direct debit details which is proving to be an impossible task. Furthermore, the payment links Virgin email have now stopped working. It’s beyond a joke! Sort it out Virgin! How hard can it be?
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Bill
My bills are not even a month long paying 2 bills a month isnt right wish add never signed up for virgin total joke so all reviews on trust pilot and facebook were right am going look into this just paid 72 pound now another bill couple days later should of listened to the reviews
Doesn’t work
You would think by now this app would work. But log in, settings, my broadband, manage virgin media settings and then log in again. And start again, it’s absolute rubbish! App deleted
Keep up the bad work 👎
Keep up the bad work 👎
