All buttons lead to bot chat.
Seems what I ver I do I end up on the bot chat help page. At least I get to practice my typing skills. Nothing else works, including the possibility of having a chat to a real person who might actually be able to understand & resolve the problems.
Customer service mistake
’m updating my review with additional information. Initially, I believed I was eligible for Volt benefits because an adviser told me I was and said activation would be completed within 36 hours via email. No email arrived, and I spent considerable time trying to find information through the app and website.
I have since spoken with another adviser who was much more helpful and clarified that my current Essential Broadband Plus package is not actually eligible for Volt benefits.
While I appreciate the adviser who eventually resolved the issue, the customer journey remains poor. The app and website did not make eligibility clear, links often redirected me elsewhere, and different advisers provided conflicting information.
My criticism is not about being ineligible. It’s about how difficult it was to get a consistent answer. A simple eligibility checker and clearer information within the app would have prevented a lot of confusion and wasted time.
Credit to the final adviser for resolving the matter correctly
I have since spoken with another adviser who was much more helpful and clarified that my current Essential Broadband Plus package is not actually eligible for Volt benefits.
While I appreciate the adviser who eventually resolved the issue, the customer journey remains poor. The app and website did not make eligibility clear, links often redirected me elsewhere, and different advisers provided conflicting information.
My criticism is not about being ineligible. It’s about how difficult it was to get a consistent answer. A simple eligibility checker and clearer information within the app would have prevented a lot of confusion and wasted time.
Credit to the final adviser for resolving the matter correctly
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Gob smacked
Been with virgin media for years but the apps are useless.
I can never sign in, keeps throwing me out
Absolutely useless
Not happy!!
I can never sign in, keeps throwing me out
Absolutely useless
Not happy!!
12 factor authentication for a terrible app
App is clunky, constantly takes you between the app and browser. Hard to log into. Many pages are circular links that don’t navigate back to the top menu. Terrible
Why bother ?
App is poor company constantly focused on a profit driven measures latest one making people pay for an email address if I had option I’d leave I’m stuck as only local provider full fibre is them. O2 used to be a good company but their signal is shocking. Family member tried rival signal everywhere to stop people leaving you have to ring to do it rather than focusing on a great product and customer service. My advice stop being focused purely on profit let product speak for itself improve customer service and take app away and fix
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