Unable to Login
I have been experiencing persistent issues logging into the My Virgin Media app for several months. Whenever I successfully sign in, I am immediately redirected back to the login screen. Attempting to sign-in again then results in an error pop-up appearing for a fraction of a second and then disappearing.
I have already contacted Virgin Media customer service to report this issue, yet the problem continues to persist without any resolution. This has become extremely frustrating and significantly affects my ability to access and manage my account.
This issue requires proper investigation and a permanent fix. I strongly urge Virgin Media to investigate this as a matter of priority, as customers should not be experiencing such a long-term problem.
I have already contacted Virgin Media customer service to report this issue, yet the problem continues to persist without any resolution. This has become extremely frustrating and significantly affects my ability to access and manage my account.
This issue requires proper investigation and a permanent fix. I strongly urge Virgin Media to investigate this as a matter of priority, as customers should not be experiencing such a long-term problem.
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Terrible
Very frustrating experience with the Virgin Media app. It is already difficult to get through to customer service, and when you finally manage to speak to someone, the chat suddenly becomes inactive or disconnects while you are still trying to resolve your issue.
It feels like the chat is being closed at the most inconvenient time, leaving you having to start the whole process again and repeatedly provide your details.
Customer service should be easier to access, and customers should not have to waste so much time trying to get help. The app and customer service chat need significant improvement.
It feels like the chat is being closed at the most inconvenient time, leaving you having to start the whole process again and repeatedly provide your details.
Customer service should be easier to access, and customers should not have to waste so much time trying to get help. The app and customer service chat need significant improvement.
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horrific doesn’t work at all.
can’t login no matter what i do. just crashes constantly for months.
Good concept, unusable app
In theory, the app is great giving access to everything in your account etc. however there are multiple issues that make the app ultimately unusable. If you navigate away from the app for a second to simply check something (eg entering payment details), the app will reset meaning everything is lost. This is particularly frustrating when speaking to customer services as it completely exits the chat you have open with them. Once you get into account settings, it becomes a maze and will redirect you back to the same page rather than doing anything logical
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A confusing user experience
I’m so lost by your partnership with o2. When you first merged it made logging in a nightmare and there’s so many bugs and dead ends in the app of where Virgin stops and o2 starts I can’t make any sense of it. With rewards, I’ve no idea if I’m eligible for priority as I tried to download the app but already had an old o2 account, then the email button links go to “404 forbidden” pages and it doesn’t seem I can access any Virgin media rewards without having the o2 priority app…? I think it needs a lot clearer sign posting and messaging across the app of how this merge works as it’s so of putting at the moment and I don’t feel like a true Virgin Media member.
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