Can’t sign in and Virgin Media can’t fix it.
Since link up with O2 signing in requires revalidation of user name and password. Won’t accept my current VM email (tells me it is invalid despite the fact I have used it every day for the past eight years). My user name is my old email address that I had to use to sign up in the first place. This is now extinct so I can’t receive their security code. Have called their technical people twice and spent up to an hour on the phone with them. Can’t fix it; they raised a ticket and said they would get back but never did. Will probably have to change provider when my existing deal runs out.
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MSMy old soft shoe
Live chat
Hideous experience where the app keeps freezing and it does not allow you to write proper sentences.
I’ve tried to speak to somebody twice this morning and it’s just a joke. I couldn’t even get through confirming my details.
I’ve tried to speak to somebody twice this morning and it’s just a joke. I couldn’t even get through confirming my details.
PNpapillon noir
Not able to log in
Was able to log in at first but now both the VM account and this app will not log in at all. Cannot log in via the website either. Customer service is also pointless
FFoxyM85
Joke of an app
Absolutely a joke of an app waint let me log in
KKelshiabrown
All buttons lead to bot chat.
Seems what I ver I do I end up on the bot chat help page. At least I get to practice my typing skills. Nothing else works, including the possibility of having a chat to a real person who might actually be able to understand & resolve the problems.
SSBKDisco
