Can’t even use the app due to server error
When you download the app it asks you to sign in. However, it will not accept my login and will not let me retry. When I press ‘try again’ or ‘return to sign in’ the page does not move and displays a box saying server error. Therefore, I cannot try and sign in again. My account login information was definitely correct as I downloaded the Virgin TV Go app at the same time and had no trouble signing into that one. I tried looking for somewhere to report this issue, but there seems to be no help available for this specific app. I’ve tried closing the app and reopening it, that doesn’t work.
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Was dreadful, now its’s even worse
The app used to be dreadful: slow, clunky, constantly reconnecting. All the problems that are identified in many other reviews. However, you could at least stream recorded programmes to a device - very handy to watch a recorded programme on my iPad whilst someone else was watching live TV. But not now. Now if you want to stream to a device, the app insists that you have to do a “Streaming Setup” that will take a “few seconds”. Obviously this is a new definition of “few”. Several thousand seconds later and my device is still waiting on “Step 1: Checking software version”. Virgin have managed to make this app even worse than before.
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Constantly reconnecting
This app is useful at times, but could be a lot better. But it has one particularly frustrating issue - even when I’m on my home wifi, I get a “reconnecting” message at random times and whatever I was busy with is lost, for example if I set a particular date and channel to look at on the guide, I’m suddenly shunted back to the current date and lose the channel. It has caused me a lot of frustration, especially when it happens multiple times in quick succession. If Virgin Media is your chosen provider, unfortunately you don’t have any other options than this app.
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Total rubbish
I’m able to record but can’t watch what I’ve recorded. Error message says I can only stream recording when on my home network..but I’m sitting in my own lounge at the time!!
Why do Virgin keep releasing these apps without checking whether they actually work. I’ve just spent over a half hour on the phone to a Virgin tech lady who tried everything but with no success. She admitted she didn’t have a clue what was wrong, but judging by other reviews on here, lots of people are experiencing the same problem. After all her ‘help’ I now can’t access the app at all, so I’m worse off than I was before!
Come on Virgin, I pay a load of money for your top of the range bundle including mobile phone. It would be next if everything you offered me actually worked.
Why do Virgin keep releasing these apps without checking whether they actually work. I’ve just spent over a half hour on the phone to a Virgin tech lady who tried everything but with no success. She admitted she didn’t have a clue what was wrong, but judging by other reviews on here, lots of people are experiencing the same problem. After all her ‘help’ I now can’t access the app at all, so I’m worse off than I was before!
Come on Virgin, I pay a load of money for your top of the range bundle including mobile phone. It would be next if everything you offered me actually worked.
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Oh dear - and no thought of accessibility
Even by Virgin’s abysmally low standards this is appalling. A real faff to get started, and it gets worse. I was expected to recognise my 2 boxes by their catalogue numbers although these aren’t shown in my online profile. When I work it out, I find that although I can have 2 set up, there’s no easy way of toggling between them. Synchronisation is unbelievably slow. I thought at least I’ll have a spare remote - probably one easier to see than the rubbish standard remote (the allegedly easier to see one is just the same in a less useful colour - and I was charged for it). Nope - the “buttons” are in the faintest possible white text on a cloud grey background, invisible to anyone with less than perfect eyesight, reading glasses required for anyone who uses them at all. How dare they release this? May explain why my newer box has no auto power off function, as the app can’t read boxes in standby. Fire hazard?
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