How is this app half a GB
It’s a billing, account view and support app. How have you managed to make it half a GB in size that your customers probably will need to download over their mobile data…
Terrible online Chat.
AI is not configured. Waiting time is resetting when phone is locking. No Chats history to come back. Can’t open Chat even on related message received. Devs, you are welcome!
Impossible to log in
Never sends text with code to log in so completely useless app
Mr
Best network in uk
Broadband is not good
My broadband is always going down I really don’t receive the service I’m paying for I would not recommend Vodafone and would not renew my contact as when things go wrong it’s very difficult to get in touch with
Very poor
very poor selection of prizes in my rewards section, always Costa coffee and takeaways or movies and sports, nothing suitable as I don’t use any of these.
Poor
Pointless
Am I being shortchanged?
I have been with Vodafone over a year now and I am on the unlimited plan but always running low on data. My question is, what am I paying for? Is it for a limited data or unlimited data plan?
bridgwater branch great service
thanku to leighanne for helping me today upgrade my plan and explain how i can switch broadband and children’s phones
Be aware. Total useless customer services
Whilst Vodaphone is no worse than anyone else, their help centre is totally useless, designed not to be helpful.
Whilst none of the big companies can give me a decent signal where I live I rely on calls over the WiFi. However they still charge (where applicable) for the privilege and will not help in resolving. All they were interested in was selling me another contract! No thanks!
Whilst none of the big companies can give me a decent signal where I live I rely on calls over the WiFi. However they still charge (where applicable) for the privilege and will not help in resolving. All they were interested in was selling me another contract! No thanks!
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What is this Tobi rubbish - human to human please!
Customer service via bots! Tobi useless! Sums up what Vodafone think of its customers - you’re a number - a phone number! Just put me through to human chat and get rid of all the other rubbish!
ONLY WORKS ABROAD
Vodafone network is useless in the UK even though they have bought up the 3 network it comes down to them not owning their own mast and riding on the back of others, if you get thirty people on the network all same place you will not get a data connection though you should be able to make a call but not on WhatsApp
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Not lucky customer
I have never ever won one of your rewards?
Online chat
Get disconnected from chat. When you received a notification, it never re-open the chat session. You ended up having to go through the whole process with another new agent.
Would also be better if it can integrate the chat with the apps better by knowing your account number in the first place instead of asking account / phone number
Would also be better if it can integrate the chat with the apps better by knowing your account number in the first place instead of asking account / phone number
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“Just ask once”…if you’re lucky
Terrible app. “Just ask once” is actually a joke. You can never access open chats if your phone locks, you will receive a notification saying messages are waiting for you, but no way of getting to that message. If you manage to keep the chat open, chances are the app will log you out due to “login expiring”. Good luck if you ever have any issues with services provided by Vodafone, it seems the app is designed to ensure the problem won’t be solved.
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Great perks
Log in every day great rewards I’ve won a few of them 5 stars
Useless
I’m rarely able to use this app, it’s near impossible to access. And don’t get me started on Tobi. A waste of everyone’s time.
Very poor
error messages when opening app. Never loads just constantly spinning.
Not logging in.
The email has to be in higher case, not lowercase and even when doing that, it doesn’t log you on and says the login is not recognised. Every time you have to reset your password.
Worst provider in the UK!
Absolute shambles, the app and website are down for maintenance 3-4 times a week for hours on end. Absolutely awful deals. Automatic data cap for PAYG customers (you can’t change this). You’ll almost definitely get logged out of your account multiple times during your experience.