VW Connect Not Working – Poor IT Support and Lack of Accountability
Unable to access VW Connect, making the app completely useless. Despite numerous customers reporting the issue, the VW IT team seems to be taking no action. You should have either rolled back the latest changes or fixed the issue immediately. Extremely disappointing service and a complete lack of accountability from the IT team.
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Great car, outdated app.!
Honestly, this is the one area where VW is losing to its rivals. The car itself is excellent — solid German engineering, no complaints there. But the We Connect app feels years behind competitors' apps in terms of features and polish. Basic stuff like remote lock/unlock, climate control, and real-time diagnostics that other brands offer feel missing or clunky here.
For a company with VW's reputation, I expected the software experience to match the vehicle quality. Right now it doesn't. Please invest in this app — it's letting down an otherwise great car.
For a company with VW's reputation, I expected the software experience to match the vehicle quality. Right now it doesn't. Please invest in this app — it's letting down an otherwise great car.
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App experience
Easy to install and navigate through the app. It has important features to use for the safety and security of cars and easy to contact service centres. Very good app
Wrong Data
Most of the time status of the car if displayed wrong, like car is actually at idle state and it shows that car is moving.
The trip data is not completely correct, it combines multiple trips in one single trip and user is not able to judge correctly the start and end points.
The trip data is not completely correct, it combines multiple trips in one single trip and user is not able to judge correctly the start and end points.
Response from developer
Hi Mohsin, your concern is important to us. Kindly update your app and review your device settings to ensure everything’s optimized. If the issue still persist, please write to us at customer.care@volkswagen.co.in or call 18001020909 and our team will be glad to assist you.
Hire me to fix your app
After buying Virtus GT with hard earned money, it feels being robbed when this app shows incorrect location of my car and sometimes other’s car location in my app. Being a technical lead with whole some experience in designing scalable software solutions and systems, I can fix this app and will not charge a single penny to Volkswagen out of my good heart.
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Response from developer
Hi Shashank, we understand how this may affect your experience. Please check that your app is updated and your device has sufficient storage. If the issue persists, kindly email us at customer.care@volkswagen.co.in or call 18001020909.
