App needs an update very BADLY!
I have used this service for at least four years. In all of that time I have put up with poor connection issues, causing me to add a tablet inside my truck which I pay for every month because if you just use your phone every time you get out of the truck it disconnects and doesn’t automatically reconnect easily. The rule sets for Florida interstate are incorrect. They give you a full reset after only eight hours off, which is not legal and they do not understand or respect the correct sleeper rules or usage. I have reported this to Konexial, but they don’t seem to be interested in examining it or discovering the correct rules. I also deal with issues almost every time me or my driver uses the truck where it does not automatically switch to on duty when you’ve been stopped for six minutes even though we have that setting chosen. So it will not show your stops and it will not show the location of the stops rather it shows you driving for eight hours straight sometimes even though the coordinate show you’ve never moved. Very frustrating.
Show more
JJamesylei
Total Disappointment
It used to work well, but it all changed. I couldn’t get help installing a new device. No answer to my emails. Updated make it impossible to use.
JJrem91
Currently TERRIBLE
Used to be a great company; we liked them because we do a combination of short haul and ag and commercial. Now it is always updating your hours to standard driving even when you were ag exempt and there is no way to change it etc etc
K#Kenworth #1
Latest update is HORRIBLE
On behalf of my coworkers this latest update does not work for what we do as the update they added seems designed specifically for long haul trucking and punishes short haul truckers like myself and coworkers. Our logs the past few days have been filled with dead zones of off duty which is a problem for us mostly because our employer pays us off how many hours of service we have left. I have been bombarded with service violations/warnings and my eld disconnecting saying I need to start a new eld session halfway through my day. My company hauls fuel and we service gas stations. The update expects us to be connected with the app open from the start of our day to the end instead of how it used to be where it could run in the background. This just isn’t possible for us because we’re constantly getting out of the truck, turning the truck off, walking away from it, and doing paperwork on different apps. I really don’t understand why they changed this
Show more
PPaytonanthonyresto
Needs help seriously
Was 9 star elog before this latest update. Now it’s a one star at best. 3 star rating is because of past performance not present.
TTrukinkane
