App needs an update very BADLY!
I have used this service for at least four years. In all of that time I have put up with poor connection issues, causing me to add a tablet inside my truck which I pay for every month because if you just use your phone every time you get out of the truck it disconnects and doesn’t automatically reconnect easily. The rule sets for Florida interstate are incorrect. They give you a full reset after only eight hours off, which is not legal and they do not understand or respect the correct sleeper rules or usage. I have reported this to Konexial, but they don’t seem to be interested in examining it or discovering the correct rules. I also deal with issues almost every time me or my driver uses the truck where it does not automatically switch to on duty when you’ve been stopped for six minutes even though we have that setting chosen. So it will not show your stops and it will not show the location of the stops rather it shows you driving for eight hours straight sometimes even though the coordinate show you’ve never moved. Very frustrating.
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Total Disappointment
It used to work well, but it all changed. I couldn’t get help installing a new device. No answer to my emails. Updated make it impossible to use.
Currently TERRIBLE
Used to be a great company; we liked them because we do a combination of short haul and ag and commercial. Now it is always updating your hours to standard driving even when you were ag exempt and there is no way to change it etc etc
Latest update is HORRIBLE
On behalf of my coworkers this latest update does not work for what we do as the update they added seems designed specifically for long haul trucking and punishes short haul truckers like myself and coworkers. Our logs the past few days have been filled with dead zones of off duty which is a problem for us mostly because our employer pays us off how many hours of service we have left. I have been bombarded with service violations/warnings and my eld disconnecting saying I need to start a new eld session halfway through my day. My company hauls fuel and we service gas stations. The update expects us to be connected with the app open from the start of our day to the end instead of how it used to be where it could run in the background. This just isn’t possible for us because we’re constantly getting out of the truck, turning the truck off, walking away from it, and doing paperwork on different apps. I really don’t understand why they changed this
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Needs help seriously
Was 9 star elog before this latest update. Now it’s a one star at best. 3 star rating is because of past performance not present.
Need more techs to update the maps
Sooo many problems
New update
The new update sucks ! Should have left alone no problem last to years of using now can’t even figure it out ! Don’t mess with it if not broken !
Customer service trash
Doesn’t matter what time I call the “24/7” support line I am unable to get ahold of anyone. Communication with this company is a nightmare. You get what you pay for.
Customer support doesn’t pick up the phone
I have called for the last 5 hours and left several voicemails. It seams like once this company gets your subscription fees you lose every bit of their attention and have to navigate a glitched app with several bugs. Hundreds of dollars for a company who can’t even pick up the phone…. I’m definitely looking elsewhere for my next ELD
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Told me my #wrong
I put all my info in and then I hit enter it says invalid phones number so I tried to fix it. Multiple time I think I know what my phone number is I know cell phone have made us all stupid and not remember phone number and not spell anymore
Fantastic Tool
This company makes a great product and backs it up with wonderful service.
ELD review
I have been using the My20 ( Konexiel) for 2.5 yrs. Of all the electronics I use on a day to day basis, My20 has been the best. The units, I have 2, work well and when they don’t, I get prompt service from the folks at My20. The technician Chris is the best tech guy I’ve ever dealt with. He diagnosed and fixed my issues once, while I was 2000 miles from home. Good company excellent service!
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Zero stars!
If I could give it zero stars I would. This is by far the worst ELD app on the market: each update it has more bugs than the last update. If you like broken apps that never work correctly not properly save your status. Then this is the app for you. You will find yourself constantly modifying your driving records and logs
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Not user friendly
I was a fan off the old version of this app. The newest update has too many steps and is not user friendly. All of the walk through steps on the web site are for the old version of the app, and no help with the current version.
To many steps
Way to many steps, the old version was much more user friendly.
Come on tech’s!! Simple is better! Go back to the old version, it was easy to understand and you could access every thing needed with one simple click. Or AT LEAST make it customizable for the user.
Come on tech’s!! Simple is better! Go back to the old version, it was easy to understand and you could access every thing needed with one simple click. Or AT LEAST make it customizable for the user.
Crash
App has crashed
New Version Doesn’t Work
I hate the new version of this app. It’s over complicated and not at all intuitive. I’m currently keeping a manual log because I don’t have time to fool with this. I need to keep moving.
Great ELD!!
A little confusing at first, but once you get the hang of it, it’s great! In my opinion, the best ELD I’ve ever used so far!
Trash!
The absolute worst app I have ever seen for electronic logging. I have absolutely no idea how it can get a 4.5 stars. They probably paid for fake reviews if you have the font to large you can’t see everything. Modify anything. Good luck with that! How the DOT allows this app is beyond me! Trucker path cheesy electronic logging app is better than this garbage! Or use garmin fleet it works with out any problem and isn’t connected to your stupid phone. This app also drains the battery at 60% in 3hrs and heats the phone up. So do yourself a favor and look for a better way of electronic logging. Because this app is not it.
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Response from developer
Hello rchris494, we apologize that you are not satisfied with the app. Our intentions are to provide the best product and customer support to all of our customers. Please contact our support team so we can address your issues and concerns directly. Thank you, Kristin @ Konexial
My 20
This is the worse app I have ever used
