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MyAflac

MyAflac

by American Family Life Assurance Company of Columbus US

6.4K ratings
130 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • December 1, 2017
  • May 22, 2026

Features

Developer

American Family Life Assurance Company of Columbus US
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About

Manage your Aflac insurance accounts anytime, anywhere. View coverage details, submit and track claims, make payments, and update policy information securely. Access agent contact details and enroll in special programs for continuous coverage.

✓Access coverage information
✓Submit and check claims status
✓View secure messages
✓Manage policies
✓Make payments
✓Enroll in direct deposit
✓View agent contact
Show original description

What users say

Summarized from real user reviews of MyAflac. Based on 6.4K reviews and a 4.4/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Fast claim processing
  • 👍Helpful and responsive agents
  • 💰Reliable payouts for claims
  • 🤝Positive long-term customer experiences

Negative things

  • 🕰️Slow claim processing and response times
  • 🤖Frustrating automated systems and lack of live support
  • 📄Confusing documentation and claim requirements
  • 🤔Inconsistent claim approvals and payouts
See all reviews

What's New in MyAflac

26.12.0

May 22, 2026

Stability and performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Please fix the app

I’m about to cancel my insurance because the website never works and the app never works. Worst insurance ever, can never get help or even file your claims.
joey6671joey6671

🤔 What’s the purpose of an App?

Why do I have to continuously log back in?!?! Why is this App logging me out every couple of weeks?? It’s an App…it’s not a desktop site. There’s absolutely no reason for this to be happening…it’s obnoxious enough to make me want to cancel my policies.
tyvghftyvghf

The app won’t let me sign in

The app won’t let me sign in. I can sign in on the browser, but even after deleting the app, clearing all the data, and redownloading the app, I am still unable to log in.
tomnellotomnello

WORST “insurance” EVER!!!

I had a dentist visit and Aflac only paid a small amount and now that i’m trying to cancel it won’t let me call them or take my card off. Don’t waste ur money on Aflac.
pixieprincess666pixieprincess666

D

Can’t even sign in
hatredneverwinshatredneverwins
See 125 more reviews

Developer apps

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See developer apps

User experience

🐞

Reported Bugs

2 issues

Frequent app crashes and technical issues

Bug

Incorrect information displayed on website and app

Bug
✨

Requested Features

3 requests

Streamlined and intuitive mobile app experience

Feature

Improved communication and claim status updates

Feature

Ability to easily track and manage all policies in one place

Feature

FAQ

What can I do with the MyAflac app?

The MyAflac app allows you to access your Aflac account 24/7. You can view information about your coverage, submit claims, check the status of existing claims, view secure messages, and manage your policies. You can also make payments and enroll in direct deposit for faster claim payments.

Is the MyAflac app free to use?

Yes, the MyAflac app is free to download and use. There are no in-app purchases or ads mentioned in the app's description.

How do I submit a claim through the app?

You can submit claims directly through the MyAflac app. The app provides functionality to submit claims and also allows you to check the status of any claims you have filed.

Can I make changes to my Aflac policy using the app?

Yes, the MyAflac app enables you to view and manage your coverage. You can also make changes to your policies directly within the app for your convenience.

Who is the MyAflac app intended for?

This app is designed for current Aflac policyholders. It provides a convenient way for individuals to access and manage their Aflac insurance accounts, including viewing coverage, submitting claims, and making payments.