サインインできないアプリエラー
となったのでサインインしなおしても同じメッセージが出るだけ。
パスワードを変更しようとしても同じメッセージ。
仕方なくアプリを再インストールして、サインインのボタンタップしたら、
「myairアプリでエラーが発生しました。再試行してください」
のメッセージが。
なんとかしてください。
上手く反映しない
Response from developer
データについてお問い合わせいただき、ありがとうございます。直近のセッションのデータが処理され、表示されるまでに時間を要する場合がございます。そのため、数時間はデータの一部しか表示されない場合がございます。翌日以降もデータがmyAirに反映されない、または装置本体に表示されない場合にはお手数ですが詳細なご状況をmyairsupport@resmed.jp までご連絡いただけますでしょうか。
Updated for first day only
Response from developer
Hi, thanks for reaching out about your data. It can often take up to 24 hours for the data to process and display in myAir. If no data from your last session is shown in myAir in the next 24 hours, or missing data for other sessions, please contact us directly at myairsupport@Resmed.com for further assistance.
またかよ…
Response from developer
Thanks for reaching out about your data. It can often take a few hours for the data from your most recent session to process and display. For this reason, you may see only partial data for a few hours. If no data from your session has been transferred to myAir or displayed on the machine itself after 24 hours, please contact us directly at myairsupport@Resmed.com for further assistance.
기기 업데이트 안됨
Response from developer
안녕하세요. 앱에서 기기 정보를 업데이트하는 데 문제가 발생하셨다니 유감입니다. myair.resmed.com에 접속하셔서 웹사이트에서 일련번호를 업데이트해 주시면, 해당 정보가 앱으로 자동 동기화됩니다. 만약 이 방법을 통해 해결되지 않거나 다른 문제가 발생한다면, myairsupport@Resmed.com으로 직접 문의해 주시기 바랍니다. 저희 기술 담당자가 이 과정을 완료하실 수 있도록 기꺼이 도와드리겠습니다.
装置の変更
対応お願いします。
Appleヘルスケアに宛て睡眠時間を同期してほしい
単純に装置の稼働実績を起床時に把握できたら良いんだけど、できないものかなあ
で、Appleヘルスケアに睡眠時間として送りつけてほしい
あ、あと手順動画が爆音で最後まで観たことない(^^;
마스크 벗은 시간과 횟수 표시 요망
Response from developer
저희는 항상 사용자분들이 제품을 사용하는 경험을 개선하기 위해 노력하고 있으며, 마스크 착용 시간 추적에 대한 귀하의 아이디어를 공유해 주셔서 감사합니다. 이 앱의 목적은 사용자분들이 치료 데이터를 이해하고 유용한 팁을 얻으며 동기를 유지할 수 있도록 돕는 동시에, 상세한 보고서를 확인할 수 있는 담당 의료진과 함께 임상적 관리를 지속할 수 있도록 하는 것입니다. 귀하의 요청 사항은 Resmed 내 관련 팀에 전달하여 검토 및 고려하도록 하겠습니다. 또한 앱 내 ‘지원(Support)’ 섹션을 통해 직접 기술 지원팀에 문의하거나 myairsupport@Resmed.com으로 이메일을 보내 문제점이나 제안 사항을 제출하실 수도 있습니다. 제출된 모든 아이디어는 당사 웹사이트(https://www.Resmed.com/en-us/ideas-and-feedback/)에 게시된 '아이디어 및 피드백 정책'의 적용을 받음을 유의해 주시기 바랍니다.
업댓 이후 동기화 안됨
表示の文言
「要調整」となっていたら調整が必要なんだなと誰でもわかる。
통계기능 수정요청
To receive insurance coverage for CPAP therapy in Korea, the average daily usage over one month must be at least two hours. If the month has 30 days, that means a total of 60 hours of use is required.
There used to be a feature that displayed monthly usage statistics, which was very helpful. However, it disappeared after the recent update, and this has become very inconvenient.
Please restore that feature.
Health app integration
Response from developer
We’re always looking to improve the experience users have with our products and we appreciate that you took the time to share your idea of [recap suggestion]. I'll pass your request on to the appropriate teams here within Resmed for their review and consideration. You can also submit your issue and suggestions to our technicians directly through the Support section in the app itself or via email at myairsupport@Resmed.com. Keep in mind, all ideas submitted are subject to the Ideas and Feedback policy on our website, here: https://www.Resmed.com/en-us/ideas-and-feedback/
건의사항
本体が壊れたままで半年以上経ってやっと帝人が気づいて連絡が来た笑
Data doesn’t update always
Update: it takes till the next cycle of info and/or a unplug-replug of the machine to force update the data. Then it gets back on track. Not all bad, but a bit frustrating…
Response from developer
Hi, I'm sorry to hear about the poor experience you're having with the myAir app. Please email us directly at myairsupport@Resmed.com, and our team of technicians will be glad to assist you. Thank you!
睡眠レポートPDFが文字化け
Response from developer
"大変申し訳ございません。myairsupport@resmed.jpまで直接メールをお送りください。当社の技術者日本のmyAirチームが喜んでご支援いたします。 臨床目的でのデータの一括ダウンロード（コンプライアンス報告など）が必要な場合は、医療機器の供給元までご連絡ください。彼らはさらにご支援し、コンプライアンスを維持するために必要なものを提供いたします。 ありがとうございました！"
データが更新されません
Bluetoothの再設定、iPhoneの再起動などを試しましたが、改善しません。
なお、機器本体のデータは保存されているようです。
日頃の健康管理に役立てているので、早急に改善いただきたいです。
Response from developer
ご連絡ありがとうございます。データの件についてご心配をおかけし申し訳ありません。最新の使用データが処理・表示されるまでに数時間かかる場合があります。そのため、数時間はデータが部分的にしか表示されないことがあります。 24時間経ってもmyAirや機器本体にデータが反映されない場合は、恐れ入りますが、以下までご連絡ください： myairsupport@Resmed.com
Deceptive "Integration" - It's My Data, Let Me Use It!
The myAir app takes data from Apple Health, such as my step count, but it refuses to write the most critical medical data—my actual CPAP therapy results—back to Apple Health. My usage hours, AHI (Apnea-Hypopnea Index), mask seal data, and the proprietary myAir score are all locked within ResMed's closed ecosystem. Why does a sleep apnea app need my step count, while simultaneously preventing me from seeing my vital breathing data alongside my other health metrics? It's absurd and not helpful in the slightest.
The entire purpose of Apple Health is to provide a single, unified dashboard for users to manage their health and identify trends. I want to be able to correlate my therapy effectiveness with other factors like exercise, heart rate, or headaches, which is a core function of the HealthKit framework. ResMed's data-hoarding strategy makes this impossible.
What makes this even more frustrating is that ResMed clearly has the technical capability to do this correctly. Years ago, your S+ consumer sleep monitor offered full, two-way integration with Apple Health, writing detailed sleep scores and cycle data directly to the Health app. The decision not to provide the same functionality for a critical medical device is a deliberate choice to lock users into your platform and hold our personal health data hostage.
This isn't a new complaint; users have been asking for this feature for years. It's time to listen. Please stop marketing this as "Apple Health integration" until it is a true, bidirectional sync. It is my health data, and I should have the right to store and analyze it where I choose. Until you fix this and respect user data ownership, this app only deserves one star.
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