Another redesign, another broken release
Once again, MyAirOps shipped a major update that not only broke parts of their the app, but makes it look worse and highlights core, fundamental issues with the development team that MyAirOps can't seem to solve. A change nobody asked for broke the calendar that crew rely on every day, and no one warned us. That's not a one-off bug. It's a release process that doesn't catch problems before they reach users. Year after year, the big updates change the look while the core problems stay unfixed, and sometimes they break what already worked. Please listen to your users.
What's broken:
1. The calendar changed with no warning. It used to run Sunday to Saturday. It now runs Monday to Sunday, with no notice and no option to choose. After years of reading my schedule one way, it no longer makes sense at a glance. Support told us this was unintended. A change that affects every user's schedule shouldn't ship by accident.
2. Overnights no longer show. A trip from Monday to Thursday now looks like two separate flights, one on Monday and one on Thursday. The old suitcase icon showed when you were away overnight. It's gone, and nobody told us. For an app crew use to know when they're home, this is a serious step backward. My guess.. another instance where myairops didn’t intend for this to happen.
3. Simple UI decisions are overthought and overdesigned. Flights and Calendar are separate tabs, so you are forced to bounce back and forth to see your schedule. This should be one screen. Show the calendar, tap a date, and that day's flights appear right below it, exactly as the Flights tab already presents them. Instead, the same information is split across two places for no benefit to the user. That is the pattern across this app: a basic problem with an obvious answer gets turned into something complicated. Good UX makes the common task effortless. This makes it harder.
4. The app now has two design languages. A year ago the app was redesigned around Apple's newer look, with rounded buttons and glass effects. The new calendar uses blocky tiles that look nothing like the rest of the app, or like any calendar I've used. The app can't stay consistent with itself, which suggests no shared design system is being enforced across teams. Crew also think in a standard calendar view, so the new layout makes the schedule harder to read, not easier.
5. Quality control is a recurring problem. This is not the first major issue to reach production. A release that changes the calendar's start day and drops the overnight indicator without anyone noticing means the update wasn't tested against how crew actually use the app. When the response is "that wasn't intended," the question is how it got through review at all. Fixing it with a ticket after release is not a substitute for catching it before release.
At the end of the day, myairops promises its customers changes in private. Their actions speak louder than their words, but loudest of all are the 1.5 stars.
What's broken:
1. The calendar changed with no warning. It used to run Sunday to Saturday. It now runs Monday to Sunday, with no notice and no option to choose. After years of reading my schedule one way, it no longer makes sense at a glance. Support told us this was unintended. A change that affects every user's schedule shouldn't ship by accident.
2. Overnights no longer show. A trip from Monday to Thursday now looks like two separate flights, one on Monday and one on Thursday. The old suitcase icon showed when you were away overnight. It's gone, and nobody told us. For an app crew use to know when they're home, this is a serious step backward. My guess.. another instance where myairops didn’t intend for this to happen.
3. Simple UI decisions are overthought and overdesigned. Flights and Calendar are separate tabs, so you are forced to bounce back and forth to see your schedule. This should be one screen. Show the calendar, tap a date, and that day's flights appear right below it, exactly as the Flights tab already presents them. Instead, the same information is split across two places for no benefit to the user. That is the pattern across this app: a basic problem with an obvious answer gets turned into something complicated. Good UX makes the common task effortless. This makes it harder.
4. The app now has two design languages. A year ago the app was redesigned around Apple's newer look, with rounded buttons and glass effects. The new calendar uses blocky tiles that look nothing like the rest of the app, or like any calendar I've used. The app can't stay consistent with itself, which suggests no shared design system is being enforced across teams. Crew also think in a standard calendar view, so the new layout makes the schedule harder to read, not easier.
5. Quality control is a recurring problem. This is not the first major issue to reach production. A release that changes the calendar's start day and drops the overnight indicator without anyone noticing means the update wasn't tested against how crew actually use the app. When the response is "that wasn't intended," the question is how it got through review at all. Fixing it with a ticket after release is not a substitute for catching it before release.
At the end of the day, myairops promises its customers changes in private. Their actions speak louder than their words, but loudest of all are the 1.5 stars.
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BEBonsoir Elliott
Built by developers, not crew. Highly unreliable.
As a crew member, 99% of my interaction with this software is through this app, and the user experience is incredibly clunky. It is entirely obvious that the people who design the UI do not actually use it in the field.
UI & Navigation Failures:
Calendar: Basic swiping functionality doesn't work. You are forced to tap tiny arrows in the top corner to navigate months. Worse, there is no "Today" button, so if you look a few months ahead, you have to tap manually all the way back.
Flights Tab: Crew members do not think in long, endless lists; we think in calendars. Everything on the flights tab should be nestled into a daily view, not a massive list.
Broken Features & Syncing:
Calendar Sync: Completely useless. Every single time the app opens, it re-syncs all changes. This results in literally tens of thousands of duplicate calendar notifications hitting my device per day.
Notifications: Push notifications are all-or-nothing. There is zero granularity to select which operational alerts you actually need to see.
Critical Sync & Data Safety Issues:
The app will quietly stop working without throwing an error. You log in, everything looks fine on your end, but the dispatch webpage shows a completely different schedule. When this happens, you can't trust what you're looking at. The developers' workaround was to "force log out instead of uninstalling," but the app frequently glitches and won't even let you log out, even after multiple attempts.
When an interface is this poorly maintained, it destroys trust in the entire ecosystem. If the frontend is this broken, how can we trust the backend? We have already experienced critical backend errors like the system accidentally reverting passport data.
This app needs a major overhaul by product managers who actually understand crew workflows and basic mobile design standards.
UI & Navigation Failures:
Calendar: Basic swiping functionality doesn't work. You are forced to tap tiny arrows in the top corner to navigate months. Worse, there is no "Today" button, so if you look a few months ahead, you have to tap manually all the way back.
Flights Tab: Crew members do not think in long, endless lists; we think in calendars. Everything on the flights tab should be nestled into a daily view, not a massive list.
Broken Features & Syncing:
Calendar Sync: Completely useless. Every single time the app opens, it re-syncs all changes. This results in literally tens of thousands of duplicate calendar notifications hitting my device per day.
Notifications: Push notifications are all-or-nothing. There is zero granularity to select which operational alerts you actually need to see.
Critical Sync & Data Safety Issues:
The app will quietly stop working without throwing an error. You log in, everything looks fine on your end, but the dispatch webpage shows a completely different schedule. When this happens, you can't trust what you're looking at. The developers' workaround was to "force log out instead of uninstalling," but the app frequently glitches and won't even let you log out, even after multiple attempts.
When an interface is this poorly maintained, it destroys trust in the entire ecosystem. If the frontend is this broken, how can we trust the backend? We have already experienced critical backend errors like the system accidentally reverting passport data.
This app needs a major overhaul by product managers who actually understand crew workflows and basic mobile design standards.
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Jjustmakeitfunctionalnotpretty
Technically functional most of the time
The app does give you a look at the flight schedule. However the programming and thought process behind development is very disappointing. Simple items like a “today” button on the calendar aren’t there. Why? Other common sense items are missing and never added despite feedback requesting them. Our users frequently have issues logging in or getting data to sync. Feels like a beta stage app not ready for prime time use.
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Mmappuser1
Too many bugs
The product is not updating. I’ve needed to remove and reinstall the product repeatedly in order to get my schedule to sync. The product simply stops talking to dispatch and I have no idea that I’ve missed communication.
GGSG8
Junk
Modest productivity at best. Overall completely disappointed with the clunky functionality.
Ttwo45s
