Unreliable
Took HOURS to get emergency notifications regarding the tsunami in Hawai’i. After the trama of the wild fires I have this app to provide me up-to-the-minute emergency updates. NOT to not get any notifications and when I do open the app it’s unable to even load my location.
Does not work
Phantom Notifications
What’s this fraud notification?
Unreliable
Customized settings don’t work
No Alerts!!!
I put in for specific addresses in various locations in town as well as every ZIP Code in the county and adjacent counties and still nothing.
After realizing it could either be the county not using it or the app I put in more towns more addresses more counties and in different states trying to get something in the path of a large uncontrolled fire. Still nothing nothing although without knowing the geography, looking at a fire map and guessing where there might be alerts as far from accurate.
The bottom line is in Gem County Idaho it was an epic fail that could have resulted in loss of life, livestock or property.
No sound notification
Not getting alerts
Expired Alerts Issue Seems to Be Resolved
Response from developer
Hello Steve, yes, you are correct- we did make an update recently that allows for expired alerts to be hidden. It was actually your original feedback, along with a few others, that paved the way for that update to be made within our app, so THANK YOU very much for sharing your experience with us. We appreciate you taking the time to speak up initially, as well as for coming back to update your review!
No alerts and fire is close to my house
I filled in the form as requested. IDK why MEMA is not testing these text alerts when they do the siren test on the first of every month. A test for this alert system at the same time should be mandatory. WEA texts should be tested as well.
I am on Maui and I signed up for this alert system on Wednesday after Lahaina burnt down, for all of the major areas on the island, and I have received zero alerts. ZERO. Even though there have continued to be fires. I know for a fact, one of the towns, Kaanapali, is being evacuated RIGHT NOW. And I have not received any alert. IDK what the point of this system is if there are no alerts being issued
Response from developer
Hello ritarama723, thank you for updating your review to let us know you submitted a support ticket with us, but I am sorry that the experience of submitting that ticket was frustrating. The MyAlerts app is indeed published by the company named Konexus, so I'm not sure why you said "that company has nothing to do with your support inquiries." We appreciate the opportunity for you to let us further investigate your not receiving an alert, as that is unexpected behavior. With help from feedback like yours, we look forward to improving the total user experience. Thank you for your time and assistance.
No alerts and fire is close to my house
IDK why MEMA is not testing these text alerts when they do the siren test on the first of every month. A test for this alert system at the same time should be mandatory.
WEA texts should be tested as well.
I am on Maui and I signed up for this alert system on Wednesday after Lahaina burnt down, for all of the major areas on the island, and I have received zero alerts. ZERO. Even though there have continued to be fires. I know for a fact, one of the towns, Kaanapali, is being evacuated RIGHT NOW. And I have not received any alert. IDK what the point of this system is if there are no alerts being issued
Response from developer
Hello ritarama723, thank you for reporting this. We would like to connect with you to get more information so we can look into why this happened. This is unexpected behavior. Could you please reach out to us by submitting a support ticket here? https://support.konexus.com/kb-tickets/new. We look forward to improving the experience, and your feedback is greatly appreciated.
No alerts and fire is close to my house
I know for a fact, one of the towns, Kaanapali, is being evacuated RIGHT NOW. And I have not received any alert.
IDK what the point of this system is if there are no alerts being issued
Response from developer
Hello ritarama723, thank you for reporting this. We would like to connect with you to get more information so we can look into why this happened. This is unexpected behavior. Could you please reach out to us by submitting a support ticket here? https://support.konexus.com/kb-tickets/new. We look forward to improving the experience, and your feedback is greatly appreciated.
Not working
Response from developer
Hello, thank you for reporting this issue. We didn't have any other reports of this, but we'd like to look into it for you if you are still experiencing an issue. Please reach out and submit a support ticket if the app is still not working as expected: https://support.konexus.com/kb-tickets/new. Thank you!
Worthless
Irrelevant alerts
Response from developer
Hello 6h9c, Thank you for taking the time to share your feedback with us. We're sorry to hear about the inconvenience you experienced with our app. We understand the importance of receiving relevant alerts, and we're actively working to improve the accuracy of our location-based notifications. Your input helps us in this process, and we appreciate your patience. Please don't hesitate to reach out if you have any further suggestions or concerns. https://support.konexus.com/kb-tickets/new
Asleep on the Job
Not very informative
Response from developer
Hello, we are truly sorry to hear about the wildfires near you. Your safety is our top priority, and we are deeply concerned that our app did not provide the crucial information you needed in this situation. We have made significant improvements to improve the reliability of our alert system since the time of this review. We take this feedback seriously and will continue to work to ensure our service is reliable in critical situations like these. Please reach out to us at https://support.konexus.com/kb-tickets/new if you encounter any additional issues.
Doesn’t work
Still Seeing Old & Moldy Alerts
Since posting the review below, I have found another way to clear old (& no longer useful) alerts, remove then add the location covered by the alerts. This is slightly faster than deleting, downloading & reconfiguring the app.
January 28th, 2023
I am giving a one star because it appears the developer is not interested in fixing this problem as I see people have been pointing it out for several years. There should be a means (e. g. swipe left or an Edit function that people could select alerts to remove.) What value is there in in keeping alerts that have have expired long ago still in the list? The only way I could find to remove the old alerts is to delete this app (which removes all data associated with the app), install it again & reconfigure the app. This sounds like the horrible things I hear about PCs!
Response from developer
Hello steve-of-indiana, Thank you for your feedback. We apologize for any inconvenience you may have experienced. Expired alerts can be hidden using the 3 dots in the top right corner. Please let us know if you have any other feedback or suggestions at https://support.konexus.com/kb-tickets/new.
