App that drives you crazy
Impossible to sign up to reactivate my account that has been deactivated. Every time I clicked to verify my safety image, the ad to invest in some nonsense keep popping up. No matter how many times I clicked on the verification bar. The very last step to activate the account. Unbelievable!!
Response from developer
Dear user, thank you for leaving your review. We are sorry to hear you are experiencing problems when using the myASNB application. If you are currently experiencing technical issues, please email us at asnbcare@asnb.com.my with your details and a screenshot of the error message. We will do our best to help you.
Reliable and superb
The platform is simple, reliable, and user-friendly, allowing investors to monitor their portfolios, make investments, perform Auto Labur, and manage multiple ASNB funds anytime and anywhere. It has significantly reduced the need for physical branch visits while providing customers with greater convenience and flexibility.
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Cepat dan selamat
Service mantap
Response from developer
Terima kasih atas penghargaan yang diberikan! Jika anda mempunyai sebarang maklum balas yang ingin dikongsikan, sila emel ke asnbcare@asnb.com.my.
I really love this app
ASNB has been a part of my life for so long, I cannot imagine not having it. With the app, it is even easier to save and invest my funds as well as withdraw. It does give me a sense of responsibility to be better at saving and investing my earned income on my wellbeing and future. I am grateful for this app
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Aps myASNB
Sangat user friendly Dan mudah
Good
Good
Online App
I don’t have to drive to the bank for small transactions as using the app for online needs, save the time indeed. Just that for withdrawals, it takes a few days to receive. I guess it’s for transfer security reason.
Failed transaction due to app failure
I've faced this issue a couple of times already whereby i've approved of transaction from my banking app but the transaction failed due to issues on ASNB app. End up my money is floating and I don't know when i will be refunded.
When i called CS he told me "we are facing some issues on the app". When i asked why not inform of this issue in the app he had the audacity to tell me that "oh we just recently faced this issue". Lo and behold, when i called the bank, they told me they have received the same calls a few times already before me. What BS from the CS. Very poor service.
When i called CS he told me "we are facing some issues on the app". When i asked why not inform of this issue in the app he had the audacity to tell me that "oh we just recently faced this issue". Lo and behold, when i called the bank, they told me they have received the same calls a few times already before me. What BS from the CS. Very poor service.
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Delay in Account Verification
I have been waiting for nearly two weeks for my account verification, but I have yet to receive any update. The process is taking far longer than expected, which is quite frustrating.
I kindly urge the admin team to look into this matter and improve the verification process to ensure a smoother and faster experience for users.
I kindly urge the admin team to look into this matter and improve the verification process to ensure a smoother and faster experience for users.
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Improving, but…
Love the app, makes investing easy for beginners. Especially the introduction of Custom Profile for RIA, possible game changer for experienced investors. But, after the update, completing the risk investor profile is no longer doable, the page will just froze the moment you’ve completed the survey. I tried on 3 separate phones, i hope they address this soon.
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The sign-up process is unstable.
i got these problems while trying to sign-up:
1. It took forever to load, so I had to exit and refresh, which caused a ghost account to appear.
2. When I tried to create a new user ID, it gave the error “ID already taken”, even though I never successfully registered.
3. The Forgot Password / Forgot ID feature asks for my IC number, but I never entered it during sign-up because it didn’t ask for it, so I can’t recover my account.
The app needs serious improvements:
- Prevent ghost accounts during sign-up.
- Ensure sign-up, login, and password recovery are consistent.
- Faster and more user-friendly.
I hope the developers fix these issues so other users don’t face the same problems.
1. It took forever to load, so I had to exit and refresh, which caused a ghost account to appear.
2. When I tried to create a new user ID, it gave the error “ID already taken”, even though I never successfully registered.
3. The Forgot Password / Forgot ID feature asks for my IC number, but I never entered it during sign-up because it didn’t ask for it, so I can’t recover my account.
The app needs serious improvements:
- Prevent ghost accounts during sign-up.
- Ensure sign-up, login, and password recovery are consistent.
- Faster and more user-friendly.
I hope the developers fix these issues so other users don’t face the same problems.
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Can't even sign up
It will stuck at OTP screen after key in OTP, the keypad always appear on screen and can't scroll down to confirm next step.
The reviews must be bots
Within an hour of trying to onboard, I got these issues:
1. When receiving OTP, the next button is hidden behind the number keypad, so I can’t move forward unless I change my phone text size to the smallest (on iPhone 13 mini).
2. When trying to verify my account, it can’t recognise my IC regardless of lightning condition even after multiple attempts.
3. When trying to chat with support, the wait time is not communicated and you’re left to chat with their bot which constantly reminds you they tolerate zero harassment policy and an agent will get to you shortly. Leaving and continuing the session yields the same result.
4. When registering the account, for some reason they ask you for both secure phrase AND password. I was okay with this UNTIL I reopened the app and the secure phrase is the first thing I see, so beware if you use the secure phrase as a password somewhere else.
5. When reaching out to their customer service, my first call was suddenly hung up. The second got through, but the advice from the agent is your typical try reinstalling and even worse, retry verification after 24 hours.
6. I reinstalled the app but for some reason, the app STILL remembers my login info. Upon logging in, the app says that I am already logged in.
For the amount of reviews and rating of this app, I’m convinced that it is manipulated.
Update: It has been 48 hours since I called their customer service and was advised to retry. Still can’t recognise my IC.
1. When receiving OTP, the next button is hidden behind the number keypad, so I can’t move forward unless I change my phone text size to the smallest (on iPhone 13 mini).
2. When trying to verify my account, it can’t recognise my IC regardless of lightning condition even after multiple attempts.
3. When trying to chat with support, the wait time is not communicated and you’re left to chat with their bot which constantly reminds you they tolerate zero harassment policy and an agent will get to you shortly. Leaving and continuing the session yields the same result.
4. When registering the account, for some reason they ask you for both secure phrase AND password. I was okay with this UNTIL I reopened the app and the secure phrase is the first thing I see, so beware if you use the secure phrase as a password somewhere else.
5. When reaching out to their customer service, my first call was suddenly hung up. The second got through, but the advice from the agent is your typical try reinstalling and even worse, retry verification after 24 hours.
6. I reinstalled the app but for some reason, the app STILL remembers my login info. Upon logging in, the app says that I am already logged in.
For the amount of reviews and rating of this app, I’m convinced that it is manipulated.
Update: It has been 48 hours since I called their customer service and was advised to retry. Still can’t recognise my IC.
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Not usable
Pin keyboard always cover the screen not able to proceed creating acc
Response from developer
Dear user, thank you for leaving your review. We are sorry to hear you are experiencing problems when using the myASNB application. If you are currently experiencing technical issues, please email us at asnbcare@asnb.com.my with your details and screenshot of the error message. We will do our best to help you.
Excellent!!
Ease myself to tranfer funds into my ASB account. PNB has done a great job with this app. I’m satisfied with the functions and stability. No issues with me using this app so far.
I hope PNB to add info on the Hibah. Such as the hibah to whom, percentage intended, relationships etc. Also PNB, include more info on wakaf. How much the value of the wakaf each year… these 2 infos will add value to the account holder. Make this a priority please.
I hope PNB to add info on the Hibah. Such as the hibah to whom, percentage intended, relationships etc. Also PNB, include more info on wakaf. How much the value of the wakaf each year… these 2 infos will add value to the account holder. Make this a priority please.
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Hopeless App
I have never felt the need to leave a bad review for an app until now. This app is completely unusable—no matter how many times I follow the recommended steps to resolve the issues I'm facing, I'm met with error after error. This has been going on for weeks. What's equally disappointing is how unhelpful their customer support is, both via email and phone. You’d think a company with hundreds of billions in assets would at least invest in a competent app developer and tech department.
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Response from developer
Dear user, thank you for leaving your review. We are sorry to hear you are experiencing problems when using the myASNB application. If you are currently experiencing technical issues, please email us at asnbcare@asnb.com.my with your details and screenshot of the error message. We will do our best to help you.
Verification issues
Hi,
I have experienced an account verification problem that has been over 24 hours. First, after I updated my account, this application wanted to verify again within 24 hours. But now it has been over 24 hours, and it has been days and it is still in the verification process. What is this problem? I deleted and reinstalled this application hoping that the account verification process would be successful, but the same thing happened, it is still in the process. I hope this technical problem can be resolved
I have experienced an account verification problem that has been over 24 hours. First, after I updated my account, this application wanted to verify again within 24 hours. But now it has been over 24 hours, and it has been days and it is still in the verification process. What is this problem? I deleted and reinstalled this application hoping that the account verification process would be successful, but the same thing happened, it is still in the process. I hope this technical problem can be resolved
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Cannot open account
It stopped at verify phone number, no matter how many time i try i cant go next. Stupid app
Confirmation Button Too Low – Can’t Tap to Continue
The app is disappointing. I tried to start investing, but I couldn’t even complete the risk assessment because the “Submit” button doesn’t work even after multiple attempts.
I tested it on both my iPhone and tablet, and the problem still happens. The confirmation button is also too low on the screen, making it very hard to tap. Please fix this , people want to invest but can’t even get past the setup!
I tested it on both my iPhone and tablet, and the problem still happens. The confirmation button is also too low on the screen, making it very hard to tap. Please fix this , people want to invest but can’t even get past the setup!
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Buggy as hell
Stop deleting review n fix ur app. Why the hell my identification keep failing it’s ald more than 15 times i did it,do i need to fail 100 more times for u to fix it? If the branch is close to my home i dont mind to just go to branch to register n identify,but i have to drive for more than 1 hr just to get there n another more than 1 hr just to get home. U tell ppl everything is doable on9 but tf how im supposed to register on9 if it keep failing my identification. N somehow aft 15 times i cant even get through the phone identification. Do better asnb
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