No doctor available at the clinic
Very disappointed with my visit to Aster Clinic international city . I arrived on doctor’s availability timing which was mention 8am to 10 pm but there were no doctors available and no clear communication . This caused a lot of inconvenience and wasted time.
I was having eyes irritation and bleeding from nose at that time it was emergency, then I visited to aster pharmacy, they says without doctor they can’t give any prescription. I hope the clinic improves its scheduling and ensures doctors are available as per confirmed appointed timing.
I was having eyes irritation and bleeding from nose at that time it was emergency, then I visited to aster pharmacy, they says without doctor they can’t give any prescription. I hope the clinic improves its scheduling and ensures doctors are available as per confirmed appointed timing.
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Appointment booking
Thanks to this app, I do not need to go there anymore, online booking is fast and really easy for everyone.
Refund not received after multiple follow ups
Made Home physio appointment through app, App shown some error but the amount got deducted 1075aed, contact customer care multiple times and send mail, they said it takes two weeks but even after two working weeks not refunded the amount, upon checking after two weeks they said it is refunded but not received any refund. There is no way to contact them, even customer care very poor response, they randomly connect to different department and no proper response. Nobody contacted me till now. It is not a small amount. Very disappointing and poor service. Still i am looking for my refund
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Response from developer
We’re very sorry to hear about your experience and apologize for the delay and frustration caused. This is not the level of service we aim to provide. Please email your order details to care@myaster.com , and our team will review the case and do their best to resolve it promptly.
Easy to use and order
The app has really good user interface navigation is smooth order placement and support is quick
Poor delivery service
placed an order for a vitamin supplement this morning through the myAster app. At checkout, it clearly showed a 30-minute delivery time. However, it has now been almost 12 hours and the order still hasn’t been delivered. Very disappointing experience and misleading delivery commitment. I hope the team looks into this and improves their service.
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Bad Service
The worst service I've ever seen in my life, they don't respect the appointment
Bad experience
On January 22, I went to your new Shahama location to purchase three boxes of sixty Vensomil tablets. I was only able to obtain one, and the remaining two boxes were requested to be picked up on January 25. Despite having paid for the entire purchase, I have yet to receive the remaining two boxes. I've phoned multiple times and get the same response. We'll check and give you a call back, but sadly, there has been no response. This is actually frustrating
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All the Records Missing!
I wish I can give this app and company’s customer service a negative star. I have been a customer of Aster clinic and did quite a few test in the last one year. Since all the test reports would come in app, that was the only mean to refer to any reports but now it has been lost and I couldn’t get it to show it to any other doctor. I have complained several times and they keep saying that they are updating user interface. So in case there is an emergency, and the doctor needs my previous reports then is how am I supposed to give? This puts my health in danger since I wouldn’t be able to provide my previous health history.
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Very bad experience
Very bad experience and totally unacceptable service. I ordered Aptamil baby milk powder and it was supposed to deliver the same day. I got a message that the item is packed and out for delivery by 9:30 am and whenever I tried to track my order, it was showing the same message. I waited the whole day, but didn’t got the delivery. When I contacted the customer support, they informed me that the item was a short expiry one thats why they put it on hold. Why they are putting short expiry items in the cart and why they are packing it without checking the expiry date?
Uninstalling the app and I will never use MyAster app again. Not recommendable
Uninstalling the app and I will never use MyAster app again. Not recommendable
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Big security flaw
If you change your mobile number at the clinic, it will not reflect with your emirates ID in the app. That ID will still be linked to your old number which is now owned by somebody else. This means that the other owner can see your old reports, records and emirates ID details while you cannot login to that due to OTP system!
Also, upon login, the app sends a password reset email which you will never receive!
Support only keeps forwarding complaints to the technical team.
Please hire better developers. App is focused on design instead of functionality.
To anyone reading this, you can see from the other reviews that in-person is still the best way to deal with their services.
Also, upon login, the app sends a password reset email which you will never receive!
Support only keeps forwarding complaints to the technical team.
Please hire better developers. App is focused on design instead of functionality.
To anyone reading this, you can see from the other reviews that in-person is still the best way to deal with their services.
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Poor delivery service
App is really good , but the service is really bad. They will not deliver the things at the right time. I have ordered yesterday morning itself and it was showing and shows that it will delivered by today morning so I paid and confirmed the order. Till now nobody called me and when I chat with support team (very slow service) they are telling it will be deliver tomorrow only. These are the things which I have to take it to my home country. Is this the way aster like company who have chain of pharmacy and hospitals should do!?
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Full of inconsistencies
I found the app is full of bugs and not tested for fundamental flow breaks . I booked an appointment today , opting to deliver medicine , after the appointment is made . After consultation , the appointment itself is not listed . Pharmacy has not received the prescription. But I got all the sms . This is what happens when you are fixated on look and feel and not the functionality of the app
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Great service and fair prices
Great assortment and great service backed with strong healthcare organization.
MyAster.com
MyAster.com
Bad experience
its fake the order didnt come in 90 minutes, after waiting a long 4 hours just for the rider to reach to my door bell and tell me he forgot my order at the pharmacy and i was patient i forgave him he told me he'd send the order 12 pm next day. I wake up the next day no order until 11 pm!!! i had to call and beg for my order 3 times they promise me a time and they never did send anything and after all that stress I told them to refund my money asap so yes after 2 days still no order its a joke guys I just deleted the app they simply dont care!
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Worst Online Application
I went to doctor with online booking appointment, everything went smooth until I received the prescription and the message says it sent to the same pharmacy. So I went home and wait for my medicine to be delivered, which I choose to be home delivery since I book the appointment. Them after waiting 4 hours there’s nothing. I called them and they gave another phone number, then I called again and they said I need to give the prescription paper to them to be able to deliver the medicine. So what’s the point book for home delivery if I need to give it to them the paper? While it shows in application to order it for delivery!!!
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سيئين
لا يمكن التواصل معهم بعد الشراء الله يعوض علي المشتري
Terrible
App doesn’t work. Even when issues are reported, it doesn’t get fixed. Bad user experience.
Delivery not on time
Have ordered tablets, it was showing same day delivery but still waiting after second day. app shows inconsistent status under order details.
The worst experience ever
This is the most frustrating app that i have ever came across with the wooooorst wooooorst services I regret not reading the reviews before downloading and placing an order 😪for that i blame myself 🙌its now 3days havnt received my skin care products and each time i call customer service it looks like they are handling it and they keep on rescheduling the delivery each and every time worst part is accusing me of not receiving the call fom the delivery rider …yet havent gotten even a slightest message from delivery !!! Its the woooooooooooooorst 🙌 cant recommend it to anyone one and incase your in an emergency and you want to order some medication you might endup dead before getting your medication 🙌Wallah🙌
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So buggy it’s useless!
This is what happens when you use cheap developers.
