Product not showing
Nothing appears under the My Product section.
What a joke
This app is useless. I tried to contact an agent using the online chat function and it just tells you there is no information and doesn’t work. The whole point of getting this app is to have easier ways to contact real people than their (absolutely terrible) website.
Truly the Best!
I’ll admit that I’m sure I’m not the first person to say that I hate having to utilize customer service of any kind, but this app and the ASUS company truly have something awesome going on here! Help is always one second away, and it makes purchasing things like products and my favorite part; extended warranty, and repair extensions! I was so worried that I had missed out on purchasing a true protection plan through Amazon, especially through the manufacturer after the 30 days were up, but then I find out it’s actually 60 days with the manufacturer with much better coverage.
I’ve always loved this brand and they’ve already helped solve several issues that I’ve had. Much appreciated guys! 🤘
I’ve always loved this brand and they’ve already helped solve several issues that I’ve had. Much appreciated guys! 🤘
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Used to be a good brand
Asus used to be a brand of good repute, but in the last few years I've seen their product integrity suffer and their 'customer no-service' as Clark Howard calls it, hamstrings any ability they have to assist.
I've had nothing but bad experiences since I got our supposedly 'top of the line' gateway, and I don't think I'll ever purchase an Asus product again.
I've had nothing but bad experiences since I got our supposedly 'top of the line' gateway, and I don't think I'll ever purchase an Asus product again.
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Fix your webpage!
I haven’t been able to open the web page main menu because of some ridiculous accessibility widget expired that I don’t even want!
Too difficult to start a repair
My daughter’s keyboard stopped working within two weeks of getting it. I tried to register the product with the information inside it and all emails were returned as failures and I never managed to get it to register online. I downloaded the app but it is less than helpful. Her Chromebook isn’t even listed when I try to submit a repair request. Amazon won’t let me use the extra coverage I bought because it is a manufacturer defect still covered by them. Very frustrated.
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Cannot re-register Device
Need to enable to re-register Devices after reinstalling MyAsus. After doing so the app says its already registered and it doesn't add to the list.
Repair Link Crashes App
Whenever you press the repair option on the App. The App automatically closes
Help
I just got my laptop and I’m trying to connect it to my iPhone and I was sent to this app but while trying to register its saying it isn’t responding try again later ???!! HELP !
Registration
For some reason, I can’t register my laptop, and its really pissing me off. I want to be able to check on my laptop from my phone, but I can’t.
Not working not helping!
The app is not working i can’t register my laptop and there are black lines appearing on my new bought laptop and I can’t get any help!!! Why I bought Asus at first !!! How can I get help and use my warranty!!!! App is awful and not helpful
Needs some work
The ASUS login option is not functional. You need to use Apple, Google or Facebook to login.
Garbage. Don’t bother.
A terrible app with almost no value or utility. Poorly designed. Hardly works for even the most basic functions for which it was designed.
Yep, not buying an ASUS product again
Strange lack of technical competence when it comes to their tech support (or intentional?)
I own a zenWiFi router. Let me tell you these are not budget-priced, so I would expect better support than provided by their cheaper competitors. Not!
Since they don’t have phone support the app is all I have. (Web support requires windows)
On the 2nd go-round with the app, I’m still batting 0.000%.
When I try to register product serial number, I get a server error. When I go into support, and tap on any of three support link/button options at bottom do not respond. (Online chat, call or email us). I’ve got a Mac, so when their web support sends me to a windows app, that’s a non-starter.
Running out of ideas short of junking a $200 router after one year of ownership
I own a zenWiFi router. Let me tell you these are not budget-priced, so I would expect better support than provided by their cheaper competitors. Not!
Since they don’t have phone support the app is all I have. (Web support requires windows)
On the 2nd go-round with the app, I’m still batting 0.000%.
When I try to register product serial number, I get a server error. When I go into support, and tap on any of three support link/button options at bottom do not respond. (Online chat, call or email us). I’ve got a Mac, so when their web support sends me to a windows app, that’s a non-starter.
Running out of ideas short of junking a $200 router after one year of ownership
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Garbage!
This app is pure garbage and ASUS should be ashamed of themselves for even putting it out. I’ve been trying to login unsuccessfully for almost 24 hours. After inputting my information it just sits there with the rotating circle endlessly making its rounds. No time out, no error message, just an infinite circle. Do Better!
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Bad app, live chat isn’t working
Useless app
LinktoMyAsus connection
Extremely inconsistent and requires re-connecting work each use. Often never connects. The few times it has worked it is great and I really would like this function to work as it is the reason I purchased the ZenBook
Incomplete
I have registered devices. When I went to initiate chat, I had to use selections to choose my device from scratch. There were no references to my already registered devices. When I drilled down, the model I have was missing from their drop down selections. Most everything else was there. When I went to the next step to choose the subject (Accessories) the app crashed. Repeat…crash. App is useless.
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Super disappointed
My RMA information returns nothing. When I try to do online chat, the entire app crashes. It needs to be easier to get help!
Never worked from day 1
I ordered my computer through one of the vendors on Amazon….first mistake.
When it arrived it came in a big box with NO packing material just the original box. I was extremely busy during this time and just sat it aside to set up later….second mistake. When I went to set it up a couple months later it wouldn’t work properly. It kept giving me an error message and then close down. I contacted the company I purchased it from and was told I missed the date to return it. I told them they said in the ad there was a year’s guarantee. They at first refused to honor it saying it was the manufacturer’s fault. Finally they agreed to look at it. I packaged it as it should have been initially and paid $50 to send it back. When it came back about four to five weeks later again with no packing materials the same error message came up in the first 15 minutes. This saga goes on and on and I’m sick of telling it. The bottom line is I have a $900 paperweight that has never worked.
When it arrived it came in a big box with NO packing material just the original box. I was extremely busy during this time and just sat it aside to set up later….second mistake. When I went to set it up a couple months later it wouldn’t work properly. It kept giving me an error message and then close down. I contacted the company I purchased it from and was told I missed the date to return it. I told them they said in the ad there was a year’s guarantee. They at first refused to honor it saying it was the manufacturer’s fault. Finally they agreed to look at it. I packaged it as it should have been initially and paid $50 to send it back. When it came back about four to five weeks later again with no packing materials the same error message came up in the first 15 minutes. This saga goes on and on and I’m sick of telling it. The bottom line is I have a $900 paperweight that has never worked.
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