Hassle
Not easy to reach your policy
Please fix ur app
I have more than three active policies and the app is always showing no active policies, also it keeps showing no connection to internet
Call Center
I wanted to express my frustration with your call center. I faced long wait times, unhelpful agents reading from irrelevant scripts, and multiple transfers without resolution. This experience has left me feeling undervalued as a customer. I hope you can change your call center provider soon you are the only loser!
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Not user friendly
This app does not have an easy user screen. It is not clear where to submit a claim or see where a claim is being worked on. I was sent a resolved conflict email with no way to find out how it has been resolved. It feels like I don’t have health care because even the demonstrator that came to our school did not do a demonstration as the majority of us could not even access the app and did not return for another demonstration. Overall it is not useful
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Crappy
The session time is very short. So it keeps on logging out.
The network connection is crappy not just slow
The network connection is crappy not just slow








