نصابين
سراق
OTP Issue
I really hope that the issue of OTP code get fixed as soon as possible this is really affecting the bank reputation especially since it’s an international bank, I hope that Biat team can read my message and do their best to fix this issue
APP DOESNT WORK
This is honestly one of the most frustrating banking app experiences I’ve ever had. The app simply does not work, and I’ve been trying to access my account for almost 10 days without success.
I went to my local BIAT agency seeking assistance, and they were unable to resolve the issue. I then called customer support at 31 311 818, expecting help, but that also led nowhere. How is it possible for a bank’s digital service to be unusable for more than a week with no effective support from either the branch or the helpline?
In 2026, customers should not have to spend days chasing solutions just to use basic banking services. The lack of technical reliability and the inability of support channels to solve a simple login problem is unacceptable.
BIAT seriously needs to improve both its app stability and customer support. Very disappointing experience.
I went to my local BIAT agency seeking assistance, and they were unable to resolve the issue. I then called customer support at 31 311 818, expecting help, but that also led nowhere. How is it possible for a bank’s digital service to be unusable for more than a week with no effective support from either the branch or the helpline?
In 2026, customers should not have to spend days chasing solutions just to use basic banking services. The lack of technical reliability and the inability of support channels to solve a simple login problem is unacceptable.
BIAT seriously needs to improve both its app stability and customer support. Very disappointing experience.
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It’s been down for months and the bank doesn’t care
MyBIAT app has been preventing me from adding funds to my card since November 2025. And I literally flew to tunis to fix this and still nothing. Now the app won’t even open. Absurd!
The worst app and the worst thing in the world
There’s no customer service and this is the worst and they are taking a high fees for any transaction or payment
Service indisponible
Je ne sais pas l’application ne fonctionne pas ya pas technicien qui peut règle se problème
Sms not work
I simply hate this app. Living in libya, I cannot authenticate my phone because it tells me it has sent an authentication sms but it never reached my phone. And when I click send me another sms. This is ridiculous!! You need to add an authentication by email. SMS does not work!!!Please do a better job and make a better app that is user friendly. This app is a nightmare for people living abroad. We need to be able to access our accounts. Security could be done differently. Phone numbers are not the only secure way. This is nonsense
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Very convenient app
This Application is very helpful because I can send money to my family or other relatives.
It makes my life easier 👌🏻
It makes my life easier 👌🏻
Very poor application
I’ve Been trying to set up this app since almost 4 months now between going back and forth to the bank calling the representative and emailing the customer relations department no body is able to help. Being abroad it is so frustrating not being have any access or view on my banking account. in the meanwhile the bank is taking exorbitant fees and not doing their job as it should be . I’ve been more than 20 years with the BIAT everything was working seamlessly when we had access to our accounts through the website . I don’t know who are they using as a developer but they are putting the last nail to their coffin…
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Can’t subscribe
Just opened my account in the bank and now i tried to subscribe but it got stuck in loading page can someone fix this bug !!!
Biat
اتعس تطبيق و اتعس بانكا ريتها في الدنيا
New versions looks nice but too slow
It’s too slow now… pls optimize
Worst App award goes to this app
Literally useless.
Biométrie
Ça fait des années que les données biométriques utilisent la reconnaissance faciale. L’empreinte digitale n’existe plus dans les derniers modèles I-Phone. A quand la mise à jour de votre application?
Very bad
Very bad application
Transfer issue
I had an issue regarding transferring money from my account to my card or other account. I contacted the support and nothing happened, still waiting for a miracle to happen.
Excellente application
Contrairement au avis qui parlent de bug je n’ai jamais eu de soucis avec l’application et elle fonctionnent parfaitement. Merci
Load funds to card is not working
The app overall is good, however I’m unable to load fund to my card, it gives error “ too many decimals”
Complain!
I can’t top up my Visa card the reject reason says too many decimals or use spacing between words, a notification comes up saying special characters aren’t allowed. Please fix.
New version prevent loading funds on card
Since i uploaded the new version i am not able to upload funds on my card
