Not working outside India
I have been trying to access the account outside of India. Was working fine in 2025. Stopped working from 2026 onwards.
Unable to register complaints.
The app doesn’t let anyone register complaint now. It just keeps loading. I don’t know if it is a directive from the government to stop users from complaining so that they have a clean record where no new complaints are registered. A cunning move.
Basic app gets the work done
Not much of a complaint but more of a suggestion. Please add “Auto-payment” system because it’s annoying to recharge every time for a prepaid customer.
Say the balance gets below 150, it automatically gets credited from Credit Card or Bank Account.
Also, add “UPI QR” payment option in addition to UPI ID & UPI App.
Say the balance gets below 150, it automatically gets credited from Credit Card or Bank Account.
Also, add “UPI QR” payment option in addition to UPI ID & UPI App.
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Anamika sarkar
I have been using it for few years , and its genuine by the settings , no problems at all,infact it made the payments easier, great initiative by assam government . Ghar bethe bethe payment karo ,
What a relief! Thank you
What a relief! Thank you
Address Update Should Be Available via Self-Service KYC
The APDCL app should introduce a self-service option for address updation using KYC document verification. Currently, the process is not user-friendly and takes more time. If users are allowed to update their address by uploading valid KYC documents (like Aadhaar, electricity bill, etc.), it will make the system faster, more transparent, and convenient for everyone. Kindly consider adding this feature in future updates.
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Payment recharge screen still not working
The “Make Payment” button is not working as of now. All fields are entered but when the button is clicked, ro response is happening on the screen and the button doesn’t do any action. Please resolve it asap.
Unable to do prepaid recharge
When I click prepaid recharge, it asks for linking holding number with apdcl consumer number. Even after it has been successfully done.. the same error pops up. Unable to recharge
Abysmal at best
Usage pattern graphs are not detailed, it lacks information as well was interacting with it is a pain.
The user should be able to download a csv or excel with all the unit and price per unit data. These has no clear details.
Even if later on surcharge is introduced no way user can calculate or properly dispute. Please add necessary features now that you have forced prepaid measures, I need to be able to calculate/predict my usage with reliable data
The user should be able to download a csv or excel with all the unit and price per unit data. These has no clear details.
Even if later on surcharge is introduced no way user can calculate or properly dispute. Please add necessary features now that you have forced prepaid measures, I need to be able to calculate/predict my usage with reliable data
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Balance amount hidden behind the dashboard
In iPhone xs or other models I don’t know the balance amount shows behind the dashboard which is very inconvenient please do something about it and fix it.
Typical app from a monopoly service provider
1. Smart meter diagnostic info (basic at least) not available to consumers
2. Sometime meter GSM network don’t work, and then proprietary hand held communicator requires to communicate with meter. Such communicator not available to consumers in read only mode also.
3. Never provided with calibration certificate of meter
4. No declaration about validity of calibration after continuous use
5. Data sheet of meter never made public.
6. No declaration about life of the meter
This meter and app only helping APDCL in revenue collection. No pass on of benefits to consumers.
2. Sometime meter GSM network don’t work, and then proprietary hand held communicator requires to communicate with meter. Such communicator not available to consumers in read only mode also.
3. Never provided with calibration certificate of meter
4. No declaration about validity of calibration after continuous use
5. Data sheet of meter never made public.
6. No declaration about life of the meter
This meter and app only helping APDCL in revenue collection. No pass on of benefits to consumers.
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Decent
While there is definitely room for improvement, my experience with this app is far smoother than some of the other users who have reviewed the app. My payments were always successful without any hiccups. The only gripe that I have with the app is that sometimes I am logged out automatically. This has happened more than once and since I don’t check the app daily there’s no way of knowing whether my balance is low.
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Payment Not Reflected, But No Call Connection at All
I made a payment, and the amount got deducted from my account, but it didn’t reflect on the app. This is not the first time I’ve faced this problem. What’s even worse is that my call didn’t even get connected to customer service. It’s really frustrating when money is deducted, but there’s no confirmation, no proper complaint system that works smoothly, and no one to talk to for help. What are we supposed to do in such situations? Just forget about the money? This app is supposed to make things easier, but it feels like a recurring headache. Please fix these core issues .
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Worst
One of the worst app ever, i recharged an amount but it is yet not shown on my app and it has been almost 3 hours yet no result. If you can’t run a app just close it and their customer support is the worst out their, i’ve been trying to call them from hours yet they are busy. Worst worst worst
Version 3.4.5 - Worst Update
After this 3.4.5 update, app is not opening, after lot of struggle even if app opens up and recharge is done, balance is showing negative. Who is the brain child behind this update? Send his/her Name & Location, I want to sue you.
Worst app ever
I have done recharge but app is still in minus and we are not getting our current yet. Please update your system.
Recharge not reflecting in the app
Hi i have recently recharged twice but the amount is not reflecting in the app. Even the helpline number is not working. Never seen a payment gateway with so many bugs. At least do proper testing before deploying something to production.
Please help me in getting the amount updated.
Please help me in getting the amount updated.
Very bad service
I still have ₹300 balance in my electricity account, yet my connection has been temporarily disconnected without any proper warning or explanation. What is the point of keeping balance if you’re still going to cut the power?
Screen reader compatibility
Hey there, the app is good. But it gets stuck in terms of accessibility after entering the payment details. As a blind user using screen reader, the payment gateway is not very accessible, particularly after entering the payment details, the make payment button is not at all accessible with VoiceOver. Hope it will be accessible in the coming updates.
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After recharge , Its take long time to Reconnect again .
After recharge , Its take long time to Reconnect again .
For prepaid consumers
My Bijulee is an excellent app for APDCL prepaid users!. I am extremely impressed with the 'My Bijulle' application. As an APDCL prepaid consumer, this app has been a game-changer. The ability to track my daily electricity consumption in such detail is fantastic. It provides valuable insights into my usage patterns, allowing me to make informed decisions and potentially save on electricity costs. A must-have app for all APDCL prepaid customers!
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