永远在升级
每次用app都在升级……
經常 loading
經常開不到
Registration is a mess
Tried to register via email and while the email said successful registration the app showed account not exist. Waste of Time
指示不清楚，優惠券未使用便扣除，非常差
指示不清楚，優惠券未使用便扣除，非常差
Feedback on MyBookOne Ordering Experience
I am writing to express my utter disappointment with the extremely poor experience I have had ordering from MyBookOne.
I placed a textbook order for my child on 22 July, yet this order was only processed on 13 August—more than three weeks later. To date, I have only received 2 of the 6 textbooks ordered. The remaining 4 have been stuck in limbo: 3 show as “In Transit” with no updates for weeks, while 1 remains “In Process” indefinitely.
What makes this worse is the complete lack of customer service. Despite repeated attempts through both WhatsApp and email over the past several days, I have not received a single response. This is wholly unacceptable for a company handling time-sensitive school materials.
The app ecosystem is also outdated and confusing. Orders cannot be tracked in any straightforward way—ironically, they only appear under “Pre-order Update,” which makes no logical sense. Most importantly, the system provides no expected delivery dates whatsoever, leaving customers in the dark.
It is deeply frustrating that a platform serving parents and students offers zero accountability, zero communication, and zero support. This is symptomatic of too many Hong Kong businesses, where customer service is treated as optional rather than essential.
In short, this experience has been unreliable, unhelpful, and unnecessarily stressful. Unless there are significant improvements to customer service responsiveness, transparency of order tracking, and usability of the app, I cannot recommend MyBookOne to anyone.
I placed a textbook order for my child on 22 July, yet this order was only processed on 13 August—more than three weeks later. To date, I have only received 2 of the 6 textbooks ordered. The remaining 4 have been stuck in limbo: 3 show as “In Transit” with no updates for weeks, while 1 remains “In Process” indefinitely.
What makes this worse is the complete lack of customer service. Despite repeated attempts through both WhatsApp and email over the past several days, I have not received a single response. This is wholly unacceptable for a company handling time-sensitive school materials.
The app ecosystem is also outdated and confusing. Orders cannot be tracked in any straightforward way—ironically, they only appear under “Pre-order Update,” which makes no logical sense. Most importantly, the system provides no expected delivery dates whatsoever, leaving customers in the dark.
It is deeply frustrating that a platform serving parents and students offers zero accountability, zero communication, and zero support. This is symptomatic of too many Hong Kong businesses, where customer service is treated as optional rather than essential.
In short, this experience has been unreliable, unhelpful, and unnecessarily stressful. Unless there are significant improvements to customer service responsiveness, transparency of order tracking, and usability of the app, I cannot recommend MyBookOne to anyone.
Show more
