永远在升级
每次用app都在升级……
經常 loading
經常開不到
Registration is a mess
Tried to register via email and while the email said successful registration the app showed account not exist. Waste of Time
指示不清楚，優惠券未使用便扣除，非常差
指示不清楚，優惠券未使用便扣除，非常差
Feedback on MyBookOne Ordering Experience
I am writing to express my utter disappointment with the extremely poor experience I have had ordering from MyBookOne.
I placed a textbook order for my child on 22 July, yet this order was only processed on 13 August—more than three weeks later. To date, I have only received 2 of the 6 textbooks ordered. The remaining 4 have been stuck in limbo: 3 show as “In Transit” with no updates for weeks, while 1 remains “In Process” indefinitely.
What makes this worse is the complete lack of customer service. Despite repeated attempts through both WhatsApp and email over the past several days, I have not received a single response. This is wholly unacceptable for a company handling time-sensitive school materials.
The app ecosystem is also outdated and confusing. Orders cannot be tracked in any straightforward way—ironically, they only appear under “Pre-order Update,” which makes no logical sense. Most importantly, the system provides no expected delivery dates whatsoever, leaving customers in the dark.
It is deeply frustrating that a platform serving parents and students offers zero accountability, zero communication, and zero support. This is symptomatic of too many Hong Kong businesses, where customer service is treated as optional rather than essential.
In short, this experience has been unreliable, unhelpful, and unnecessarily stressful. Unless there are significant improvements to customer service responsiveness, transparency of order tracking, and usability of the app, I cannot recommend MyBookOne to anyone.
I placed a textbook order for my child on 22 July, yet this order was only processed on 13 August—more than three weeks later. To date, I have only received 2 of the 6 textbooks ordered. The remaining 4 have been stuck in limbo: 3 show as “In Transit” with no updates for weeks, while 1 remains “In Process” indefinitely.
What makes this worse is the complete lack of customer service. Despite repeated attempts through both WhatsApp and email over the past several days, I have not received a single response. This is wholly unacceptable for a company handling time-sensitive school materials.
The app ecosystem is also outdated and confusing. Orders cannot be tracked in any straightforward way—ironically, they only appear under “Pre-order Update,” which makes no logical sense. Most importantly, the system provides no expected delivery dates whatsoever, leaving customers in the dark.
It is deeply frustrating that a platform serving parents and students offers zero accountability, zero communication, and zero support. This is symptomatic of too many Hong Kong businesses, where customer service is treated as optional rather than essential.
In short, this experience has been unreliable, unhelpful, and unnecessarily stressful. Unless there are significant improvements to customer service responsiveness, transparency of order tracking, and usability of the app, I cannot recommend MyBookOne to anyone.
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只能在香港用
平台很方便，但是要注意只能在香港用
Lack of english option
I tried changing language to english only the main menu changes into English and rest of all details can’t be changed ..
轉貨轉左成個禮拜 又賣得貴 又冇封面
轉貨轉左成個禮拜 又賣得貴 又冇封面
無法獲取驗證碼
獲取驗證碼提示將滑塊移至右邊，但沒有任何東西出現。
大陆手机号码收不到验证短信
大陆手机号码收不到验证短信
想用这个平台
中国大陆不能用吧？没有中国大陆收货地址选项啊，有对这个平台熟悉的给予指导。
完全入唔到
無論入咗幾多次會員資料，都係不停跳番去登入，完全用唔到😤
書本介紹的字體太細
書本介紹的字體太細，影響閱讀，希望可放一點
Can’t connect my email
Click so many time but still can’t linked
垃圾
網上退書冇人理，要自己硬食，客服收皮
字體太細
App 入面字體太細，希望有選項讓用戶自行調較字體的大小。謝謝！
沒貨都會扮有貨賣
8點睇到有貨
落完單收咗錢過咗6分鐘就話沒貨要退款
退款又要等21個工作天
完全唔建議幫襯
根本就係幫佢做免息貸款
落完單收咗錢過咗6分鐘就話沒貨要退款
退款又要等21個工作天
完全唔建議幫襯
根本就係幫佢做免息貸款
Language
Thought the App would have English version as it said so, seems there has to be an update!
Misleading emails/ messages
Received an email about “ 已完成配貨” with status updated to “ 已配貨”. Yet, when I went to the bookstore to pick up the books, the salesperson said the books haven’t been successfully delivered to their bookstore. Wasting my time!!! Please stop sending any misleading communications to customers.
垃圾, 即場在商務下載，根本收不到電郵證
絕不推薦使用，我連即場下載加入會員都收不到電郵認證，處理左跳足超過廿分鐘。浪費時間。仲話方便會員，我用正價買完書後已刪除APPs。如非必要，日後都唔會再在商務買書。體驗極差。
