Adequate but fiddly to use
It’s okay but could be more user friendly.
Gurpreet
Great
Woefully inept banking now
I cannot stress enough how poor this app and the new BOQ banking system has become. I am changing banks due to this
Changes
Designed by a 2yo
Boq credit card review
No Feed to Xero or accounting program. Takes up your 4 days to pay balance on card from transfer from another boq account.
Worse change ever
I am so disappointed in the change with the credit cards. I can’t see one of our joint cards at all, and hubs even has trouble with it. Old people shouldn’t be forced to use phones when desktop was the norm.
Unresponsive
Slower then old school dial up
Funds transfer time
Should NOT take 3 days to show transfer of funds from one Osko account to another.
Accessing Rewards
It is impossible to redeem points as the link to see what you use those for never show the page. After a few trying it only shows me error code 403.
A bit disappoint honestly.
A bit disappoint honestly.
Rewards webview
Hey BoQ app team. Love your app but the ‘Rewards’ webview has been broken for a while. Hate to chuck you a one-star review …but hoping you can fix this up. Thanks team.
Moving banks
The interest rates might look attractive, but the app is inconvenient and so frustrating to use that it’s not worth it. A banking option should make managing your money easier not harder. Do not sign up for this bank.
Can’t Give it a Zero
This app is the most terrible app I have ever used and being forced to use it since BOQ sold their credit card business to NAB makes what used to be simple transfers and access to QRewards impossible. QRewards is STILL not working on iPhones and the slow and ridiculous response from anyone is just rubbish. If you’re thinking of joining BOQ, DON’T! Been with them since 1985 and I think it’s time to leave now. Please don’t even respond here with the same automated rubbish responses to everyone else that has been put out by your app and if you are a customer good luck ringing the number they give you unless you have hours to spare waiting on the phone. Terrible, just plain terrible.
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Blank screen when trying to access QRewards
I have been trying for weeks to access QRewards from the app but always get a blank screen. I just installed the latest update hoping this would be fixed, as I see other users have reported this issue over recent weeks, but am still getting the blank screen. I work all day so do not want to be told to call a number that is only available during business hours. Please resolve this issue.
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PayID issue
This app needs to fix the limitation of not saving details of payee who get paid by PayID. Very inconvenient keep having to typing in the email/phone number payID every time I pay a same person frequently
No access to QRewards
I have been getting a blank screen every time I try to access QRewards. I have reported this repeatedly and no comms back from BOQ.
Awful
Absolute junk. My card was moved to the new system, while my old savings account was left behind. Simple transfers are a pain and Q Rewards DOES NOT WORK AT ALL!! All it does is open a blank browser that either times out immediately or never even loads. Maybe I can access rewards through internet banking on a computer? Nope, can’t even do that. It’s app only now, which is basically a web portal anyway, yay. Luckily I already stopping use BOQ for most things… Bravo for developing the most useless system I’ve ever used 👏
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Doesn’t work
This app blocks us from making any payment. Now our money is stuck with this stupid company
Rewards
Cannot access the Redeem points on the MyBoQ this has been reported but nothing happens. It worked last year but now no response.
You might be locked out
No physical store so all support is online. But no 24 / 7 support when the app fails and doesn’t let you to login and make transactions. The interest rate is very good but I decided to move some cash to another app to diversify the risk. Also support queue is super long. Like an hour.
Disappointing
The app send no notification on new bill generation/ last day fo payment. This is a basic functionality. It should be linked to my email. We pretty much have to intuitively guess and remember each time to check this . Which defeats the whole purpose of going paperless. I have missed my payment date due to this reason . In a super life this is mostly common sense. Please create reminders .
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