Rewards redeem-can’t access
I’ve been unable to access redemption of rewards for months. What the heck is going on? It’s part of BOQ’s agreement to customers. Fix it !
I just received an email from Jenny at BOQ.
No solution. No apology. No information. Just that BOQ are always trying to improve their service. Really?!
I guess you are a bot, Jenny.
Do better!
I just received an email from Jenny at BOQ.
No solution. No apology. No information. Just that BOQ are always trying to improve their service. Really?!
I guess you are a bot, Jenny.
Do better!
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I’m done.
Absolute junk. My card was moved to the new system, while my old savings account was left behind. Simple transfers are a pain and Q Rewards DOES NOT WORK AT ALL!! All it does is open a blank browser that either times out immediately or never even loads. Maybe I can access rewards through internet banking on a computer? Nope, can’t even do that. It’s app only now, which is basically a web portal anyway, yay. Luckily I already stopping use BOQ for most things… Bravo for developing the most useless system I’ve ever used 👏
Update: Good god. Qrewards is still not working months later. This is beyond a joke now. With card fees increasing and services getting worse I will be closing all accounts. Good luck to whoever is unfortunate enough to still be using this utter trash.
Update: Good god. Qrewards is still not working months later. This is beyond a joke now. With card fees increasing and services getting worse I will be closing all accounts. Good luck to whoever is unfortunate enough to still be using this utter trash.
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Still
No nickname feature for payee; payid can’t be saved 🤷🏻♂️
Adequate but fiddly to use
It’s okay but could be more user friendly.
Gurpreet
Great
Woefully inept banking now
I cannot stress enough how poor this app and the new BOQ banking system has become. I am changing banks due to this
Changes
Designed by a 2yo
Boq credit card review
No Feed to Xero or accounting program. Takes up your 4 days to pay balance on card from transfer from another boq account.
Worse change ever
I am so disappointed in the change with the credit cards. I can’t see one of our joint cards at all, and hubs even has trouble with it. Old people shouldn’t be forced to use phones when desktop was the norm.
Unresponsive
Slower then old school dial up
Funds transfer time
Should NOT take 3 days to show transfer of funds from one Osko account to another.
Accessing Rewards
It is impossible to redeem points as the link to see what you use those for never show the page. After a few trying it only shows me error code 403.
A bit disappoint honestly.
A bit disappoint honestly.
Rewards webview
Hey BoQ app team. Love your app but the ‘Rewards’ webview has been broken for a while. Hate to chuck you a one-star review …but hoping you can fix this up. Thanks team.
Moving banks
The interest rates might look attractive, but the app is inconvenient and so frustrating to use that it’s not worth it. A banking option should make managing your money easier not harder. Do not sign up for this bank.
Can’t Give it a Zero
This app is the most terrible app I have ever used and being forced to use it since BOQ sold their credit card business to NAB makes what used to be simple transfers and access to QRewards impossible. QRewards is STILL not working on iPhones and the slow and ridiculous response from anyone is just rubbish. If you’re thinking of joining BOQ, DON’T! Been with them since 1985 and I think it’s time to leave now. Please don’t even respond here with the same automated rubbish responses to everyone else that has been put out by your app and if you are a customer good luck ringing the number they give you unless you have hours to spare waiting on the phone. Terrible, just plain terrible.
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Blank screen when trying to access QRewards
I have been trying for weeks to access QRewards from the app but always get a blank screen. I just installed the latest update hoping this would be fixed, as I see other users have reported this issue over recent weeks, but am still getting the blank screen. I work all day so do not want to be told to call a number that is only available during business hours. Please resolve this issue.
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PayID issue
This app needs to fix the limitation of not saving details of payee who get paid by PayID. Very inconvenient keep having to typing in the email/phone number payID every time I pay a same person frequently
No access to QRewards
I have been getting a blank screen every time I try to access QRewards. I have reported this repeatedly and no comms back from BOQ.
Awful
Absolute junk. My card was moved to the new system, while my old savings account was left behind. Simple transfers are a pain and Q Rewards DOES NOT WORK AT ALL!! All it does is open a blank browser that either times out immediately or never even loads. Maybe I can access rewards through internet banking on a computer? Nope, can’t even do that. It’s app only now, which is basically a web portal anyway, yay. Luckily I already stopping use BOQ for most things… Bravo for developing the most useless system I’ve ever used 👏
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Doesn’t work
This app blocks us from making any payment. Now our money is stuck with this stupid company