New update sucks
After the new update I can’t get past the logo screen anymore. I can’t even see my account if pay my bill! Fix it please!
VISA DEBIT CARD
Sometimes the app does not accept my debit card, intermittent problem when I attempt to make payment using my debit card.
Operation
The payment option does not work very well, I have to try it anywhere from 3 -7 times before I can effect a payment. When time is an issue (which is most of the time) I have to try for a couple days as going to physically stand in line to make a payment is a last resort.
Writing this review is problematic. The paragraph above must have been written years ago and I don’t have an option of writing a new one. I no longer have to wait, I’m able make a payment the first time. The payment system is the worse I have encountered period, thankfully I’m able to make a payment despite the obstacles so that is a plus.
Writing this review is problematic. The paragraph above must have been written years ago and I don’t have an option of writing a new one. I no longer have to wait, I’m able make a payment the first time. The payment system is the worse I have encountered period, thankfully I’m able to make a payment despite the obstacles so that is a plus.
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Issue with payment
Unable to pay via app. App seems a little buggy.
No customer service
Signed up for BTC fiber account in July. Never got a bill. Quadruple informed them by phone, in person and by chat our contact details and it took 6 days before reconnecting a month ago. Now, one month later, internet disconnected for non payment. Y’all don’t have a clue how to run a business because you only excel in pissing off customers!!! The absolute worst company I’ve ever had the misfortune to work with.
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