New update sucks
After the new update I can’t get past the logo screen anymore. I can’t even see my account if pay my bill! Fix it please!
VISA DEBIT CARD
Sometimes the app does not accept my debit card, intermittent problem when I attempt to make payment using my debit card.
Operation
The payment option does not work very well, I have to try it anywhere from 3 -7 times before I can effect a payment. When time is an issue (which is most of the time) I have to try for a couple days as going to physically stand in line to make a payment is a last resort.
Writing this review is problematic. The paragraph above must have been written years ago and I don’t have an option of writing a new one. I no longer have to wait, I’m able make a payment the first time. The payment system is the worse I have encountered period, thankfully I’m able to make a payment despite the obstacles so that is a plus.
Writing this review is problematic. The paragraph above must have been written years ago and I don’t have an option of writing a new one. I no longer have to wait, I’m able make a payment the first time. The payment system is the worse I have encountered period, thankfully I’m able to make a payment despite the obstacles so that is a plus.
Show more
Issue with payment
Unable to pay via app. App seems a little buggy.
No customer service
Signed up for BTC fiber account in July. Never got a bill. Quadruple informed them by phone, in person and by chat our contact details and it took 6 days before reconnecting a month ago. Now, one month later, internet disconnected for non payment. Y’all don’t have a clue how to run a business because you only excel in pissing off customers!!! The absolute worst company I’ve ever had the misfortune to work with.
Show more
Useless App
This is the WORST app in the universe! The app is always down and it is incompetent!
Operation
The payment option does not work very well, I have to try it anywhere from 3 -7 times before I can effect a payment. When time is an issue (which is most of the time) I have to try for a couple days as going to physically stand in line to make a payment is a last resort.
Payment
This app needs to be more efficient, blanks out doing payments
Keeps kicking me off and have 7 bills
Fix it
Usage visibility
I wish I were able to see my data , talk and text usage
Useless for anything apart from payment
This app is as much use as a chocolate teapot. You can’t even report technical faults or outages. I have no working internet or phone and the app does nothing except take payment. A sad reflection on BTCs contempt for its customers. Useless app from a useless service provider (who actually do not provide the service most of the time)
Show more
Cannot check data use
I cannot check data use online in the app. Also the app is not secure according to Apple.
New App does not show balance.
Why does the new app show almost everything except the balance which is more important than everything else it shows???
Also, doesn’t work often so it makes paying your bill directly to BTC not possible. I’ve had to pay via my bank which is not instant because it can take up to 3 or more business days for BTC to receive payment.
Also, doesn’t work often so it makes paying your bill directly to BTC not possible. I’ve had to pay via my bank which is not instant because it can take up to 3 or more business days for BTC to receive payment.
Show more
BTC app
Horrible, can’t see bill or payment history
New App does not show balance.
Why does the new app show almost everything except the balance which is more important than everything else it shows???
No call back
I can’t get a supervisor to call me back
Great little app but can we have an update please
This has been a great app, but it has not changed in years, how about some fresh content?
Please update this app!
App is outdated new customers cannot sign in.
Please update! Please update. Feeling like I need to go back to Aliv 🤦🏾♂️
Please update! Please update. Feeling like I need to go back to Aliv 🤦🏾♂️
Urgently needs an update!
Works well on Android but doesn’t work on later version iPhones. App crashes anytime try to view attached accounts.
A good first try
It only works correctly on the Apple iPhones. It thinks an iPad is an iPhone and will not configure correctly to the screen. Fine I suppose if you don’t use an external keypad and don’t mind turning your screen to fit the application. Otherwise, a nuisance.
Couldn’t use my landline phone number to log in. Had to use my email address.
Tried making a payment using my credit card. Their payment processor timed out several times. Did get it to finally take my credit card after multiple attempts. This lack of functionality would annoy most people in to deleting the application.
I suppose it isn’t bad for a first attempt, however, it has been out for over a year. One would have thought some of these issues would have been addressed by now.
All tolled, better than having to go in to one of their stores to pay your bill but the frustration is only marginally less.
Couldn’t use my landline phone number to log in. Had to use my email address.
Tried making a payment using my credit card. Their payment processor timed out several times. Did get it to finally take my credit card after multiple attempts. This lack of functionality would annoy most people in to deleting the application.
I suppose it isn’t bad for a first attempt, however, it has been out for over a year. One would have thought some of these issues would have been addressed by now.
All tolled, better than having to go in to one of their stores to pay your bill but the frustration is only marginally less.
Show more
