Buggy
App does not accept photos half the time (even though it looks like they post) leading to incidents to be closed due to lack of information.
Can’t see status of tickets anymore
New version removes a lot of the oversight this app provided. Now you can’t see more than your recent 20 tickets and even then you can’t see the reason why the ticket was closed. Useless
Honorable mention
Wow. Much improved from how it was before. Bumping you up from 2 stars to 4.
Weeds/Debris is not fully visible/clickable on the screen when scrolling down through the Select Service Type list. iPhone 13 Pro Max here screen size.
I like your hamburger menu, gives it a modern feel. I was signed out and didn’t realize. I think you should prompt users to sign in upon loading the app for the first time but allow them to continue as a guest if they want to so they can still use the app. I was able to sign in later but I didn’t realize why I couldn’t submit a request (because I wasn’t signed in).
The yellow on the request screen highlighting things is bad. I can tell one of your devs did that and not a PM or designer he he. No offense. Please remove the ugly yellow that looks like a highlighter vomited all over ha ha. You could ask people a series of questions like—is this related to trash removal? If yes, then they could still fill out the form but the submission would go to that department. Makes it more user friendly, although it is a pain for your devs to code, it just looks nicer and is easier for the user.
Summer guide is a little late—it’s October now. Maybe make winter guide or remove all together. Like the idea, if just doesn’t work now.
Keep fixing and improving and I’ll come back to give you more ideas. Good job.
Weeds/Debris is not fully visible/clickable on the screen when scrolling down through the Select Service Type list. iPhone 13 Pro Max here screen size.
I like your hamburger menu, gives it a modern feel. I was signed out and didn’t realize. I think you should prompt users to sign in upon loading the app for the first time but allow them to continue as a guest if they want to so they can still use the app. I was able to sign in later but I didn’t realize why I couldn’t submit a request (because I wasn’t signed in).
The yellow on the request screen highlighting things is bad. I can tell one of your devs did that and not a PM or designer he he. No offense. Please remove the ugly yellow that looks like a highlighter vomited all over ha ha. You could ask people a series of questions like—is this related to trash removal? If yes, then they could still fill out the form but the submission would go to that department. Makes it more user friendly, although it is a pain for your devs to code, it just looks nicer and is easier for the user.
Summer guide is a little late—it’s October now. Maybe make winter guide or remove all together. Like the idea, if just doesn’t work now.
Keep fixing and improving and I’ll come back to give you more ideas. Good job.
Show more
Why have the app if there’s no action
Reported several ongoing issues with seemingly zero follow up after several weeks. Also, once you’re logged out, there’s no way to reset your password If your password manager did not remember the password or you didn’t write it down. Also, removing the garbage/recycling info was such a step backwards, it’s not comprehendible why it was removed.
Show more
App needs a full overhaul
There are times I’d LOVE to use it but the app is just not user friendly. It’s old and you can tell the city hasn’t invested the money into its upkeep. It’s buggy.
The city should invest a good chunk of money into keeping it up to date and fixing existing problems.
Imagine a one stop place for city residents to do business like pay for things, report problems about roads, access services etc.
Please fix!!!
The city should invest a good chunk of money into keeping it up to date and fixing existing problems.
Imagine a one stop place for city residents to do business like pay for things, report problems about roads, access services etc.
Please fix!!!
Show more
