Lost my security deposit… due to their fault.
Submitted bike 10 mins earlier to the person of their company at their station, but still he couldn’t end ride even gave him our phone to end ride , still he unintentionally or intentionally ended ride 3 mins late and our security deposit got cutted. Requested refund but that too with long procedure of filling out full account details rather than just simple upi payment they took from us. Still haven’t got my refund after 1 day…
Show more
Grate service
MYBYK provides an excellent cycle rental service. The process is smooth, the cycles are well-maintained, and the overall experience is very convenient and reliable. The customer support is also outstanding, resolving any issues quickly and efficiently. Highly recommended for anyone looking for a hassle-free and eco-friendly ride*
Show more
I am feeling lost of trust on this app
Earlier I had used this app four years ago and I was satisfied.
I gave it a try once again and currently I have requested refund of my wallet money and my request is put on hold for no reason and without any communication.
I gave it a try once again and currently I have requested refund of my wallet money and my request is put on hold for no reason and without any communication.
Very bad experience
Their app has a lot of bugs. When I ask for a refund, they don't give me the amount. It's been two weeks since I asked for a refund. They haven't been able to return my refund amount yet. The staff on the helpline answer as they see fit. I'm not a statistician on this app.
Worst bike rental app ever
No wonder this concept isn’t much of a hit because the way it works. They blocked my account within 4 hours as I was unable to return the bike on time. Instead of fining they just blocked my account which restricted to return my bike and later told me to pay ₹800 as a fine. And when I tried to chat with customer support, the unblock option isn’t available and the app crashes later. So basically it’s the worst app. They just want to dupe you out of your money anyhow.
Show more
“Unfair Charges & Poor Support”
“Terrible experience! Used a MYBYK for 5 minutes, parked it correctly, but the lock failed due to their technical issue. Followed their instructions, yet I was wrongly charged ₹400. Customer support was unhelpful and refused to resolve it. Unreliable service—wouldn’t recommend!”
Worst customer service
Bike got stolen, Tried to contact multiple customer care support , was and is of no use, money greedy people, I was a back to back user for the past year but never again .
Third class customer support
This application is third class and even its support is such a dumb. Every time you need to shoot video to end ride because their app saying you are away from hub ( though i am standing in hub)
It will not burn your energy
It will give you so much stress.
If there is zero star option then select that also.
It will not burn your energy
It will give you so much stress.
If there is zero star option then select that also.
Show more
FRAUD!! No bicycles at hub
No bicycles are there at hub… I have taken the subscription for 3 months (payment in advanced)… but you cannot utilize you subscription (in short your money is wasted) because there are no bicycles at the hub (90% of the time)
I am talking with MYByk staff continuously regarding this issue since last 15 days, but the situation is as it is… no difference is seen in the no. of bicycles…
To be more specific, this issue is not just for one hub, I have observed it at all the hubs which are around my location…
JUST WASTE OF MONEY
I am talking with MYByk staff continuously regarding this issue since last 15 days, but the situation is as it is… no difference is seen in the no. of bicycles…
To be more specific, this issue is not just for one hub, I have observed it at all the hubs which are around my location…
JUST WASTE OF MONEY
Show more
Very bad privacy practice
They have very bad privacy practice in this app, if you take ride with their bicycle, your ride data and GPS data will automatically recorded without your permission, and they will share it. Even if you request them to delete, it will not be deleted.
Cheater and fraud. Service is very zero
This company is cheaper n fraud
Always asking for extra money
Their product having connectivity issue and we can’t able to unlock it
without informing us whenever I tried to contact them, they want us to pay 200 to resolve that issue and provide his service
Also they want me to go to nearest bicycle hub but if bicycle not going to unlock than how can we do that
I request that don’t use this company bicycle
Also all bicycles are very old n not good
Service is very bad and I said zero service they are providing
Very very bad exp
I am using it since lot many years but still they not providing any services
Always asking for extra money
Their product having connectivity issue and we can’t able to unlock it
without informing us whenever I tried to contact them, they want us to pay 200 to resolve that issue and provide his service
Also they want me to go to nearest bicycle hub but if bicycle not going to unlock than how can we do that
I request that don’t use this company bicycle
Also all bicycles are very old n not good
Service is very bad and I said zero service they are providing
Very very bad exp
I am using it since lot many years but still they not providing any services
Show more
Terrible customer support
I had rented out bicycle for a month, had asked customer support about rules and restricted stands. They told me other than restricted stand I can deposit any public MYBYK stands.
So by end of rental period I went to one of the public stands mentioned in app, to my surprise, I can’t deposit the bicycle.
I contacted customer support regarding the issue but they told me it’s a restricted stand,I tried to clarify that it’s nowhere mentioned in the app the mentioned stand is restricted.
And to my surprise, while talking with customer support they temporarily banned me, from the app.
I had to resort saying I will go for legal action if they don’t stop this childish behaviour. And they have the audacity to say it’s a system glitch which is terrified of legal action.
Dear MYBYK, please don’t employ people with childish tantrums .
So by end of rental period I went to one of the public stands mentioned in app, to my surprise, I can’t deposit the bicycle.
I contacted customer support regarding the issue but they told me it’s a restricted stand,I tried to clarify that it’s nowhere mentioned in the app the mentioned stand is restricted.
And to my surprise, while talking with customer support they temporarily banned me, from the app.
I had to resort saying I will go for legal action if they don’t stop this childish behaviour. And they have the audacity to say it’s a system glitch which is terrified of legal action.
Dear MYBYK, please don’t employ people with childish tantrums .
Show more
This is now going worst
I am MyByk user since when Mybyk where charging 1₹ per Hour, but now after increasing price there user experience and no. of cycles have decreased. I am Ok with the current price but there are so many problems and glitches in the application, It is showing 1 cycle is near you and when I reach over there, there is no cycle but still application is showing. And now a days Mybyk cycles also have so many problems, they have problems with the brackes, chains, oiling and everything.
Show more
DISAPPOINTED
When I requested for a refund, why you people cancelled it by stating “account number is incorrect “ how can it be possible ? I know my account number and its correct. If you people are not interested to refund that amount why making such lame excuses..its been more than 3 weeks and there is no progress.. plz provide customer care email address
Show more
Glitch Glitch Glitch
Simple suggestion is to redevelop or just shut it. In the era of 5G & high end smart phones you have GPRS like app. So slow ! Many of the times it take more than 15 minutes to show me Hub. I’m not that free. Worst app. Slow app. Unlock the bike process not work properly so do return bike, both aren’t work in first attempt. For unlocking or returning i have to do it twice-thrice ! This is serious, you guys just need to update it. I don’t think that this is so tough job for you.
Show more
Confusing App
My first ride experience is very bad. Not easy to operate app. I faced issue for recharge in wallet, unlocked byk for staring ride, Unclocking in ongoing time, ending the ride. Customer care officer is also taking to much time for support. I waste my lot of time for above issue. And this is not because of I’m using for first time. I used many app like this but this is most confusing.
Show more
App crashing after 2 minutes of using app in iPhone 12 mini
App crashing after 2 minutes of using app in iPhone 12 mini
Poor interface
I can’t even create account for ease. It is frustrating and very poorly designed
Block after downloading this application
I really surprised after blowing me when i was really excited to try your services.
No words i have now but in short really bad application nd management how blocked user after downloading your app for first time
No words i have now but in short really bad application nd management how blocked user after downloading your app for first time
GPS
This app is good but sometimes it will no show my current location and sometimes it doesn’t open this make me too disgusting
Please make it easy
Please make it easy
