Jeff B.
Great app, easy to navagate but getting blood results can be tricky. It doesn’t load them
Labs
I really enjoy having this app on my phone as it gives you all the information live as soon as it happens keep up the good work thank you
Not pleased
This app used to work on my phone I even just went download it again and it’s the same thing it doesn’t work I don’t know what they did to it but they need to undo it Bj
Messages doesn't work
I really like this app but the ability to message your physician doesn't work. Since you can't call your Doctor it would be a big time saver to just send a message
Navigating
Have been able to navigate the labs so far but cannot see any x-rays or other tests. That would be nice to see those tests as well
Awesome
So far this patient portal is user friendly.
My Health
I love this app . Before the receptionists called and told me of my results I knew . So I figured with what I saw I had to be seen again but not til I got the call . Love this app and after I finally figured out how to download it. Thanks for this app so now I can keep track of appointments, meds and my health .
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Super easy to use!!
Love the accessibility of the app, how all my info is updated for each visit to my primary care provider, and the ease of use for billing
Worst App Ever
This app is horrible. Stays down with same error message. You try to call the company and you have to leave a name, number, and DOB. Which is fine if someone would call you back. But completely useless.
App is 2 years behind in my medical history
Went to show Dr My results and the app it was two years behind on my medical history. No current lab results or texting
That has been done. Horrible app reflects
Bad on Mercy. If they cannot even get this going right and keep it going..
That has been done. Horrible app reflects
Bad on Mercy. If they cannot even get this going right and keep it going..
No Apple Health Integration
Terrible patient portal management system and no Apple Health integration. Ask your hospital and providers to pick a different system for patient management. This one is stuck in the previous decade.
Don’t waste my time
I have spent several hours wasting my time trying to get this out to work.
It does not recognize passwords, new passwords, or user ID.
I’ve changed my Apple ID twice and the app password multiple times.
Don’t waste my time. Fix it.
It does not recognize passwords, new passwords, or user ID.
I’ve changed my Apple ID twice and the app password multiple times.
Don’t waste my time. Fix it.
app won’t even open
the app never works so i can’t keep track of my appointments
App doesn’t run
Once again, I’m dealing with some very serious health issues, my PCP and hospital uses this platform to communicate with patient and proved updates for care, and I can’t even open this app. It is really a difficult position to be in when an electronic platform doesn’t function properly, causing delays in care.
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Doesn’t load
App doesn’t load at all for me now. I need my medical information and this is very frustrating!
Update
The app is not loading for me to login properly, so I can't access my account records. Log in is not showing up.
Stopped working
The app updated and hasn’t worked since.
Uhm
Since the update I can’t get it to load
App
I can't get the app to load !!!
Too much down time!!
This app would be good if they could just keep it up and running. I have had to reinstall it several times. My doctor is even frustrated with it. She says she misses messages regularly and patients have a hard time contacting her and getting their information. It’s sad but I have no choice as this is the app that OCH has chosen to use for their patients. The app creator needs to get a more knowledgeable team to fix it once and for all!!
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