Cannot verify ID
Tried 3 times to take photo of my passport and then of my face but keeps saying name given is different from name on passport which it isn’t. Then got a message saying I could verify my ID a different way and when I click continue it says page is not working.
Why?
Functionally useless!
Useless
Honestly why not copy nhs England. It is useless. My 9 yo niece can do better than this with Claude
Unable to verify identity
The app does not give long enough to take photos of driving licence etc then times out just as you try to take your face photo. I’ve tried several times and still unsuccessful
Pointless
Shows absolutely nothing. I’m on medication - it doesn’t show. I’ve had appointments - it doesn’t show. I don’t get what the point of this app is.
Response from developer
We're sorry that you're not finding the app useful. We are working hard on making more appointment types available within the next year. Medications come from your GP record and so if there is something you feel is missing in first instance please do call our support via the National Contact Centre on 0800 030 8014 (available Monday to Friday, 9am to 5pm).
