Cannot verify ID
Tried 3 times to take photo of my passport and then of my face but keeps saying name given is different from name on passport which it isn’t. Then got a message saying I could verify my ID a different way and when I click continue it says page is not working.
Why?
Functionally useless!
Useless
Honestly why not copy nhs England. It is useless. My 9 yo niece can do better than this with Claude
Unable to verify identity
The app does not give long enough to take photos of driving licence etc then times out just as you try to take your face photo. I’ve tried several times and still unsuccessful
Pointless
Shows absolutely nothing. I’m on medication - it doesn’t show. I’ve had appointments - it doesn’t show. I don’t get what the point of this app is.
Response from developer
We're sorry that you're not finding the app useful. We are working hard on making more appointment types available within the next year. Medications come from your GP record and so if there is something you feel is missing in first instance please do call our support via the National Contact Centre on 0800 030 8014 (available Monday to Friday, 9am to 5pm).
Safe, secure, accurate
This app works excellently, is up to date and it’s clear the privacy and security of your data and Scotlands NHS data was important in the design process.
Useless
You don’t seem to be able to do anything on the app. Waste of time.
Response from developer
Thank you for downloading the app. Like you say, there is a range of functionality that is being worked on with the intention that the value and impact of the app will grow over time.
Easy to use
Easy to install and use, fadt access to my Scottish NHS data
Solid and will be handy
Clear and straightforward. Looking forward to seeing what it makes possible as new functions added.
ID verification
Be aware application is using a third-party separate face ID verification scheme rather than integrating with the pre-existing official Gov.UK One Login Prove Identity verification system for UK passports/driving licenses. Also in 2026 is still dependent on username and passwords rather than passkeys which are more secure for such sensitive data access.
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Response from developer
Thanks for your comment. The app uses ScotAccount which is the Scottish Government-run identity verification service who are constantly looking to improve their service.