Bug fixes a week ago??
Login doesn’t work
Response from developer
Thank you for your feedback. We apologize for the login difficulties you encountered. Our team is aware of this issue, and account linking may be required to restore access. Please submit a support ticket at https://choc.org/forms/mychoc/submit-ticket/, and we will work with you to resolve the issue. Thank you for your patience as we continue improving the app.
App does not work
Response from developer
Thank you for bringing this to our attention. We’re sorry you had trouble signing in. In some situations, we may need to link accounts to ensure access to the correct information. Please submit a support ticket at https://choc.org/forms/mychoc/submit-ticket/, and one of our agents will reach out to assist you. We value your feedback and are committed to making the MyCHOC app experience better for all users.
Can’t sign in
Never works
Response from developer
Thank you for your review. We understand how frustrating login issues can be and apologize for the inconvenience. We may need to link your accounts to resolve the problem. Please complete a support ticket at https://choc.org/forms/mychoc/submit-ticket/, and one of our support specialists will follow up with you. Your feedback helps us improve, and we appreciate you taking the time to share your experience.
Does not let me sign in
Response from developer
Thank you for your review! We apologize for the difficulty you experienced logging in. We are aware of these issues and may need you to link your accounts. Please submit a support ticket at https://choc.org/forms/mychoc/submit-ticket/, and one of our agents will assist you. We are working diligently to improve our app and appreciate your feedback.
Unreliable & Non functioning
Response from developer
Thank you for your review! We apologize for the difficulty you experienced logging in. We are aware of these issues and may need you to link your accounts. Please submit a support ticket at https://choc.org/forms/mychoc/submit-ticket/, and one of our agents will assist you. We are working diligently to improve our app and appreciate your feedback.
Doesn’t work
Response from developer
Thank you for your review! We apologize for your difficulties with logging in. We are aware of these issues, and you may need to link your accounts. Please fill out a support ticket at https://choc.org/forms/mychoc/submit-ticket/, and one of our agents can assist you. We are working diligently to improve our app and appreciate your feedback.
Glitches
Loops to log in over and over
Response from developer
Thank you for your review. We sincerely apologize for the trouble you experienced logging into the app. This is a known issue for users that we are working diligently to improve. We have login troubleshooting instructions available here: https://choc.org/mychoc/user-guide/#getting-started. If you are still experiencing problems logging in, please submit a support ticket and we will get you the assistance you need: https://choc.org/forms/mychoc/submit-ticket/. Thank you again!
Just No
THIS APP IS USELESS! Just No!
Response from developer
Thank you for your review. We sincerely apologize for the trouble you experienced logging into the app and for the delay in receiving assistance. This is a known issue for users, and we are working diligently to resolve the issue and improve access. We have login troubleshooting directions available here: https://choc.org/mychoc/user-guide/#getting-started. If you are still experiencing problems logging in, please submit a support ticket, and we will respond as soon as possible: https://choc.org/forms/mychoc/submit-ticket/. Have a great day!
Doesn’t work
Response from developer
Thank you for your review! We apologize for the trouble you are having with logging into MyCHOC. If you are a current CHOC Link user, we have discovered a bug that requires you to re-enroll before you are able to log in. To do so, please submit a support ticket to receive a new invitation at https://choc.org/mychoc-support. Upon receiving the new invitation, enter your child’s date of birth and zip code and MyCHOC will recognize your existing CHOC Link account. Proceed to login with your username and password to reestablish your account. Then, relaunch your MyCHOC app and enter your CHOC Link username and password. Please reach out to us if you need additional support, and we appreciate your patience as we are working hard to resolve this bug. Have a great day!
Doesn’t work
Response from developer
Thank you for your review! We sincerely apologize for your trouble logging into the app. There is a known bug for CHOC Link users when they try to log in for the first time. Please use the following directions to help you log in: You do not need to create a new MyCHOC account, you just need to re-enroll to MyCHOC with your CHOC Link account. Please submit a support ticket to receive a new invitation at https://choc.org/mychoc-support. Upon receiving the new invitation, enter your child’s date of birth and zip code and MyCHOC will recognize your existing CHOC Link account. Proceed to login with your username and password to reestablish your account. Then, relaunch your MyCHOC app and enter your CHOC Link username and password. If you need additional assistance, please reach out to our team at https://choc.org/mychoc-support. Thank you for your patience as we work diligently to fix this bug and enhance the MyCHOC login process.
This app doesn’t work - trying past 4-5 months
Response from developer
Hi there! Thank you for your review. We sincerely apologize for the issues you've been having logging into and using MyCHOC. If you could please submit a support ticket to https://choc.org/mychoc-support, one of our team members will reach out to help. Thank you again!
Log in issues
Response from developer
Thank you for your feedback -- we sincerely apologize that you are having trouble logging into MyCHOC. Please submit a support ticket to https://choc.org/mychoc-support, and one of our agents will reach out to assist you.
Can’t log in!
Glitches all the time, can’t see reports and then some days I can. Doesn’t have much information on the app that I know I have.
Response from developer
Hi there, apologies for the inconvenience. When your child turns 18, your access to their MyCHOC information will stop. Your child can request access to their own account. Please visit https://choc.org/mychoc/#FAQ for more information.
Problem with log in
Response from developer
Thank you for your feedback! We apologize for the trouble you're having with logging in, and we are diligently working to make improvements to the app. Please submit a support ticket to https://choc.org/mychoc-support, and one of our agents will reach out to assist you.
Login Loopty Loop
Can’t log in
Response from developer
Thank you for your feedback -- we sincerely apologize that you are having trouble logging into MyCHOC. Please submit a support ticket to https://choc.org/mychoc-support, and one of our agents will reach out to assist you.
App does not work
Response from developer
We appreciate your feedback and apologize for the trouble you're having with logging in. Please submit a support ticket to https://choc.org/mychoc-support, and one of our agents will reach out to assist you. Thank you for allowing us to partner with you in caring for your child.
