I
21
iPhone SE
Everything was good until 2 weeks ago,after you updated the app to 3.5.6.
Then,my ability to submit a claim (the most useful feature about the app)on my iPhoneSE became impossible.
The problem is with selecting the date for the claim.
When the calendar appears and I tap on the date,the ‘select’ button does not appear on my screen…thereby preventing me from completing my claim submission.
I called MyChoice support and described the problem,but they refused to consider the correlation of this problem occurring immediately after you performed your latest update.
I would very much appreciate it if someone would give my problem a little more consideration.
Thank you!
ADDENDUM:
I should point out that you somehow replied to my previous review concerning my IPhone 6..over 2 years ago..which,if I recall,developed the same problem that I have now.
So..please consider this current review as a new problem,with my IPhone SE..
Thank you!
Addendum 2:
I have been informed on why my claim submission attempts failed.
My daughter looked at the problem and found that my IPhone SE
text size setting was set to ‘LARGE’..
Consequently, that made the ‘SELECT’ button on the claim submission form inaccessible..
My daughter reset it..(the text size setting)..to’DEFAULT’ and that allowed me to submit my claim successfully.
Strange but true..
I do apologize if I have caused a stir.
However,hopefully you can keep that little SNAFU fix in your inventory,if it arises again..
Please show my review as now resolved, and take 5 stars to the bank!
Thank you for your quick response and kind indulgence..
Then,my ability to submit a claim (the most useful feature about the app)on my iPhoneSE became impossible.
The problem is with selecting the date for the claim.
When the calendar appears and I tap on the date,the ‘select’ button does not appear on my screen…thereby preventing me from completing my claim submission.
I called MyChoice support and described the problem,but they refused to consider the correlation of this problem occurring immediately after you performed your latest update.
I would very much appreciate it if someone would give my problem a little more consideration.
Thank you!
ADDENDUM:
I should point out that you somehow replied to my previous review concerning my IPhone 6..over 2 years ago..which,if I recall,developed the same problem that I have now.
So..please consider this current review as a new problem,with my IPhone SE..
Thank you!
Addendum 2:
I have been informed on why my claim submission attempts failed.
My daughter looked at the problem and found that my IPhone SE
text size setting was set to ‘LARGE’..
Consequently, that made the ‘SELECT’ button on the claim submission form inaccessible..
My daughter reset it..(the text size setting)..to’DEFAULT’ and that allowed me to submit my claim successfully.
Strange but true..
I do apologize if I have caused a stir.
However,hopefully you can keep that little SNAFU fix in your inventory,if it arises again..
Please show my review as now resolved, and take 5 stars to the bank!
Thank you for your quick response and kind indulgence..
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Waste of time. Don’t bother.
Web site says install this app to get my ID cards. I install the app and instead the app asks me to scan my ID cards into it. Other questions about benefits are equally problematic. Removing the app at this point. Adds zero value to users.
iPhone 6+
Thank you for your new update..it has resolved the problem with my iPhone 6 +.
It seems to be working as advertised now.
I appreciate it.
It seems to be working as advertised now.
I appreciate it.
Terrible app
It completely locks you out if you change your phone number. I need an email or phone number to call to get back into my account
Not a decent app
Can’t even get back into the app all of a sudden! Not accepting NOTHING that I enter and this is totally unacceptable! This is supposed to be able to allow me to access ALL my records and be able to make payments and don’t let me get started on customer service!
Pointless app.
The answer to any question I ask about my benefits is to look at my plan documents. In other words, it’s a waste of memory and data.
Worst benefit admin I’ve had
For OTC products they require LMN. FSA transactions are declined. For itemized bills of procedures not covered by the insurance they ask for EOB letters. It’s all messed up. They have people working outside the US, with our healthcare data, who are requesting things that don’t apply to the medical procedures we’re having. I’m exhausted with this administrator.
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Best
Very useful app
Logout
I've hit logout over 100 times to log out of my old company to log into my new company however it says I'm logging out and then instantly logged me straight back in without me doing a single thing it literally refuses to log me out
Limited repayment options
Recently a transaction I was approved for got flagged due to the Doctor’s office charging a $7 credit card processing fee which this card doesn’t cover and only way to repay is to send a physical check in the mail? Why isn’t there a easier way to just pay on the app with electronic check? It’s ridiculous and time consuming to mail out a physical check for credit card processing fees
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Horrible
My company just transferred to my choice benefits and I have had not one good thing to say about the company. They are slow with reimbursements and I have never ran into so many problems trying to use my card in the store.
The worst FSA administrator in my life
This has been by FAR the worst FSA administrator I’ve had. It’s AI wanna be bots don’t differentiate between medical equipment and medical procedures. They mix up EOB and LMN. It’s frustrating and old fashioned. A total brick that you’d be lucky if you don’t have to deal with it.
Worked one time
I got this thing to work 1x. Tried calling the company for help but they do not have a tech support option. Completely worthless
Amazing
This app is amazing
Will not let me open app
Will not let me load the app error message states there appears to be an issue data failed to load
Atrocious
Try logging in, says wrong info. Change password and attempt to log in again, says account locked and to press “trouble logging in” to reactivate account. Press “trouble logging in”, only gives option to change password again. There has to be a better way
Bad app
Teribble app, rarely works as it should. Won’t let me type in the fields right now. This is just the latest problem.
Mediocre App But Gets the Job Done
Haven't used this app for long, but lots of small things need improvement. Example, there is a task to upload dependent verification documentation. Do that, it says submission successful, but once you close that there is no indication that anything has been submitted or anything is in process. Still a task at the top of the app saying I need to submit verification.
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Absolutely horrible interface
You need to spend hours to find any feature you need
