App not responding
Trying to submit a claim and the website says that the app makes it easy, so I download the app. Filled out everything to submit the claim and clicked the submit button, then the app is not responding anymore. Had to go back to the website and redo everything.
New Version - Not unusable on iPhone SE
The app has been redesigned for larger phones - the submit button on the bottom of the screen is no longer visible and scroll feature snaps back to top so you can’t click it.
I
21
iPhone SE
Everything was good until 2 weeks ago,after you updated the app to 3.5.6.
Then,my ability to submit a claim (the most useful feature about the app)on my iPhoneSE became impossible.
The problem is with selecting the date for the claim.
When the calendar appears and I tap on the date,the ‘select’ button does not appear on my screen…thereby preventing me from completing my claim submission.
I called MyChoice support and described the problem,but they refused to consider the correlation of this problem occurring immediately after you performed your latest update.
I would very much appreciate it if someone would give my problem a little more consideration.
Thank you!
ADDENDUM:
I should point out that you somehow replied to my previous review concerning my IPhone 6..over 2 years ago..which,if I recall,developed the same problem that I have now.
So..please consider this current review as a new problem,with my IPhone SE..
Thank you!
Addendum 2:
I have been informed on why my claim submission attempts failed.
My daughter looked at the problem and found that my IPhone SE
text size setting was set to ‘LARGE’..
Consequently, that made the ‘SELECT’ button on the claim submission form inaccessible..
My daughter reset it..(the text size setting)..to’DEFAULT’ and that allowed me to submit my claim successfully.
Strange but true..
I do apologize if I have caused a stir.
However,hopefully you can keep that little SNAFU fix in your inventory,if it arises again..
Please show my review as now resolved, and take 5 stars to the bank!
Thank you for your quick response and kind indulgence..
Then,my ability to submit a claim (the most useful feature about the app)on my iPhoneSE became impossible.
The problem is with selecting the date for the claim.
When the calendar appears and I tap on the date,the ‘select’ button does not appear on my screen…thereby preventing me from completing my claim submission.
I called MyChoice support and described the problem,but they refused to consider the correlation of this problem occurring immediately after you performed your latest update.
I would very much appreciate it if someone would give my problem a little more consideration.
Thank you!
ADDENDUM:
I should point out that you somehow replied to my previous review concerning my IPhone 6..over 2 years ago..which,if I recall,developed the same problem that I have now.
So..please consider this current review as a new problem,with my IPhone SE..
Thank you!
Addendum 2:
I have been informed on why my claim submission attempts failed.
My daughter looked at the problem and found that my IPhone SE
text size setting was set to ‘LARGE’..
Consequently, that made the ‘SELECT’ button on the claim submission form inaccessible..
My daughter reset it..(the text size setting)..to’DEFAULT’ and that allowed me to submit my claim successfully.
Strange but true..
I do apologize if I have caused a stir.
However,hopefully you can keep that little SNAFU fix in your inventory,if it arises again..
Please show my review as now resolved, and take 5 stars to the bank!
Thank you for your quick response and kind indulgence..
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Waste of time. Don’t bother.
Web site says install this app to get my ID cards. I install the app and instead the app asks me to scan my ID cards into it. Other questions about benefits are equally problematic. Removing the app at this point. Adds zero value to users.
