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AHS: American Home Shield

AHS: American Home Shield

America’s Best Home Warranty

55K ratings
378 reviews
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • October 29, 2024
  • August 20, 2026

Features

Developer

Frontdoor Incorporated
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AHS: American Home Shield screenshot #1 for iPhone
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AHS: American Home Shield screenshot #10 for iPhone
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About

This app provides protection for home systems and appliances, connecting users with qualified repair professionals. It allows users to manage their accounts, track service requests, and even offers free video chat support for select plans to help diagnose and resolve issues quickly.

✓Access account and plan information
✓Free video chat with repair experts (select plans)
✓Submit and track service requests
✓Manage payment information
✓Access special offers
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What users say

Summarized from real user reviews of AHS. Based on 55K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Easy to use
  • 🚀Better than website
  • 💡Great app and easy access for help
  • 👍Excellent service
  • 👍Must have home warranty

Negative things

  • 🐛Same service and still a problem
  • 💰Service fee concerns
  • 🔧Terrible service and incompetent technicians
  • 🐛Horrible service, complete rip-off
  • 🐛App issues and limited options
See all reviews

What's New in AHS

2.34.31

August 20, 2026

This latest version includes the ability to reconnect with an Expert if they’re available for a past video call in addition to various bug fixes to make taking care of your home even easier.

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User reviews

Most RecentHighest RatedLowest Rated

Dependable

We have used this service on numerous appliances and issues associated with our home and continue to be satisfied with the services received
fachito59fachito59

Superb!!!

So far, this company has been stellar in every aspect. Can’t wait to see how they handle the duct cleaning work!
Bear Head 1Bear Head 1

Great Asset to Homeowner

I have used AHS at 2 properties now. I have peace of mind in knowing that I will not have unexpected repairs that come when money is unavailable. I recommend to everyone I can.
Pilotswife94Pilotswife94

We love AHS

We have gotten great service. It has saved us so much money and given us peace of mind in our new home.
Mountain TraverseMountain Traverse

Must have

I’ve had other home warranty plans with other companies and American Home Shield is by far the best…. So good I got a plan for my home & my moms home 🏡
Nichel1Nichel1
See 373 more reviews

Developer apps

Frontdoor-Home Service Experts
Frontdoor-Home Service Experts

Video Chat for Home Projects

🌟 Lifestyle

(1.3K)

Free
With Ads
See developer apps

User experience

🐞

Reported Bugs

2 issues

Delayed repairs and refunds

Bug

Unreliable service and broken promises

Bug
✨

Requested Features

3 requests

Improve customer service and technician quality

Feature

Provide better coverage and reduce service fees

Feature

Fix app issues and expand repair options

Feature

FAQ

What does the American Home Shield app do?

The American Home Shield app enhances the home warranty experience by allowing users to access their account and plan details, submit and track service requests, manage payment information, and take advantage of special offers. It also features video chat with repair experts for select plans.

What are the key features of the American Home Shield app?

Key features include accessing your account and plan information, submitting and tracking service requests, managing payment details, and viewing special offers. A notable new feature is the ability to video chat with live repair experts for free on select plans, aiding in quicker issue resolution.

Is the American Home Shield app free to use?

The American Home Shield app itself is free to download and use. The services and protection it facilitates are tied to American Home Shield's home warranty plans, which require a subscription or payment. The video chat feature is also free for members with select plans.

Who is the American Home Shield app for?

This app is designed for homeowners who have an American Home Shield home warranty plan. It provides a convenient digital tool for managing their warranty, requesting service, and communicating with repair professionals, ensuring their home systems and appliances are protected.

How does the video chat feature work?

For AHS members with select plans, the app offers a free video chat option with live repair Experts. This feature allows for remote diagnosis and guidance on home fixes over the phone, potentially speeding up the repair process and providing immediate assistance.