AHS: American Home Shield

AHS: American Home Shield

America’s Best Home Warranty

58K ratings
402 reviews
Free

Details

  • Released
  • Updated
  • October 29, 2024
  • September 9, 2026

Features

AHS: American Home Shield screenshot #1 for iPhone
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AHS: American Home Shield screenshot #9 for iPhone
AHS: American Home Shield screenshot #10 for iPhone
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About

This app provides protection for home systems and appliances, connecting users with qualified repair professionals. It allows users to manage their accounts, track service requests, and even offers free video chat support for select plans to help diagnose and resolve issues quickly.

Access account and plan information
Free video chat with repair experts (select plans)
Submit and track service requests
Manage payment information
Access special offers
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What users say

See all reviews

What's New in AHS

2.35.42

September 9, 2026

This latest version includes bug fixes and enhanced logging to deliver a more stable experience.

User reviews

Doesn’t cover wear and tear

I’m very disappointed in the service that I have received from AHS. They seem to be making up reasons to deny my service request and I can’t get my request escalated to someone that I can communicate with. It seems intentional.

Lack of customer service

I have a water leak, waiting 4 days for approval had to turn water off, customer service was so dismissive and lack of concern. I will definitely into home warranty from other companies would definitely not recommend

Best investment

Got two issues taken care of for one service call. It’s the best investment a homeowner could make.

App not opening

Just had an update and now the app won’t open

Useful but sometimes finicky

Had to delete the app, reboot my phone, and redownload the app to get it to load past the loading screen.

Developer apps

User experience

🐞

Reported Bugs

2 issues

Delayed repairs and refunds

Bug

Unreliable service and broken promises

Bug

Requested Features

3 requests

Improve customer service and technician quality

Feature

Provide better coverage and reduce service fees

Feature

Fix app issues and expand repair options

Feature

FAQ

What does the American Home Shield app do?

The American Home Shield app enhances the home warranty experience by allowing users to access their account and plan details, submit and track service requests, manage payment information, and take advantage of special offers. It also features video chat with repair experts for select plans.

What are the key features of the American Home Shield app?

Key features include accessing your account and plan information, submitting and tracking service requests, managing payment details, and viewing special offers. A notable new feature is the ability to video chat with live repair experts for free on select plans, aiding in quicker issue resolution.

Is the American Home Shield app free to use?

The American Home Shield app itself is free to download and use. The services and protection it facilitates are tied to American Home Shield's home warranty plans, which require a subscription or payment. The video chat feature is also free for members with select plans.

Who is the American Home Shield app for?

This app is designed for homeowners who have an American Home Shield home warranty plan. It provides a convenient digital tool for managing their warranty, requesting service, and communicating with repair professionals, ensuring their home systems and appliances are protected.

How does the video chat feature work?

For AHS members with select plans, the app offers a free video chat option with live repair Experts. This feature allows for remote diagnosis and guidance on home fixes over the phone, potentially speeding up the repair process and providing immediate assistance.