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AHS: American Home Shield

AHS: American Home Shield

America’s Best Home Warranty

61K ratings
422 reviews
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • October 29, 2024
  • October 12, 2026

Features

Developer

Frontdoor Incorporated
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AHS: American Home Shield screenshot #1 for iPhone
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AHS: American Home Shield screenshot #10 for iPhone
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About

This app provides protection for home systems and appliances, connecting users with qualified repair professionals. It allows users to manage their accounts, track service requests, and even offers free video chat support for select plans to help diagnose and resolve issues quickly.

✓Access account and plan information
✓Free video chat with repair experts (select plans)
✓Submit and track service requests
✓Manage payment information
✓Access special offers
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What users say

Summarized from real user reviews of AHS. Based on 61K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Easy to use
  • 🚀Better than website
  • 💡Great app and easy access for help
  • 👍Excellent service
  • 👍Must have home warranty

Negative things

  • 🐛Same service and still a problem
  • 💰Service fee concerns
  • 🔧Terrible service and incompetent technicians
  • 🐛Horrible service, complete rip-off
  • 🐛App issues and limited options
See all reviews
+1

What's New in AHS

2.38.29

October 12, 2026

This latest version includes bug fixes and enhanced logging to deliver a more stable experience.

User reviews

Most RecentHighest RatedLowest Rated

Affordable and Easy

I’ve been a customer for several years and AHS has been a life saver for home repairs part of my coverage plan. Cost efficiency and service provider’s have been knowledgeable and reliable.
ShortiedmmShortiedmm

Love AHS

My encounter with this service has always been quick and professional
Arrgh frustrated concernedArrgh frustrated concerned

Poor Custom service

Who is giving 5 stars on this? Nothing works, chat history disappears when you switch to any other app. Phone support has 2 hr wait lines. Today both chat and phone didn’t work. Accept cash offer button won’t work. In addition to fact that they are charging extra $2000 for water heater replacement while it costs TOTAL less than that on the market. This company is not trustworthy. Period.
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franzzz27franzzz27

Easy Service Request and a Great Video Consultation

I’m very happy with my recent experience with American Home Shield. After my toilet broke, I submitted a service request and had a video chat with a specialist. The video consultation was convenient, and I appreciated being able to discuss the problem from home. The process was easy, and I felt well supported. Thank you, American Home Shield, for a great customer service experience!
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Tana HossainTana Hossain

I’d rather call tech myself

While the app is easy enough to use, it is usually faster to call your own specialist and have them do the repairs instead of waiting for someone to get assigned your ticket and then waiting for approval of the ticket for the issue to be fixed after AHS approves it.
Foust BruhFoust Bruh
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Developer apps

Frontdoor-Home Service Experts
Frontdoor-Home Service Experts

Video Chat for Home Projects

🌟 Lifestyle

(1.3K)

Free
See developer apps

User experience

🐞

Reported Bugs

2 issues

Delayed repairs and refunds

Bug

Unreliable service and broken promises

Bug
✨

Requested Features

3 requests

Improve customer service and technician quality

Feature

Provide better coverage and reduce service fees

Feature

Fix app issues and expand repair options

Feature

FAQ

What does the American Home Shield app do?

The American Home Shield app enhances the home warranty experience by allowing users to access their account and plan details, submit and track service requests, manage payment information, and take advantage of special offers. It also features video chat with repair experts for select plans.

What are the key features of the American Home Shield app?

Key features include accessing your account and plan information, submitting and tracking service requests, managing payment details, and viewing special offers. A notable new feature is the ability to video chat with live repair experts for free on select plans, aiding in quicker issue resolution.

Is the American Home Shield app free to use?

The American Home Shield app itself is free to download and use. The services and protection it facilitates are tied to American Home Shield's home warranty plans, which require a subscription or payment. The video chat feature is also free for members with select plans.

Who is the American Home Shield app for?

This app is designed for homeowners who have an American Home Shield home warranty plan. It provides a convenient digital tool for managing their warranty, requesting service, and communicating with repair professionals, ensuring their home systems and appliances are protected.

How does the video chat feature work?

For AHS members with select plans, the app offers a free video chat option with live repair Experts. This feature allows for remote diagnosis and guidance on home fixes over the phone, potentially speeding up the repair process and providing immediate assistance.