Warranty
I have had my first house for almost 4years I had another home warranty company that I paid the same for but they NEVER covered anything that went wrong/out in my house, ever since I have gotten American Home Shield, I have never been happier ! Because things do break or go out and sometimes you can't afford to fix everything at once but it has to get done and I appreciate American Home Shield for everything they do! I will gladly pay the $125 to get something looked at and fixed . They deserve all the stars for going above and beyond for their customers!
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Communication availability
I called 4 or 5 times asking to talk to the representative to assign single contractor for water leakage and sink stoppage, but nobody called me. I think it means a big room for your service improvement
This company is definitely going downhill.
I am with AHS for 5 years, and it used to be a great company with fast service. Now it looks like they outsource a lot of things, including customer services, to overseas, whose pronunciation is sometimes hard to understand.
I opened a request for my garage door opener on 8/25. AHS assigned a first ‘designated’ contractor, called DGM, who delayed the service for more than 10 days ending up canceling the appointment. I called AHS, and they put a second contractor who came within a couple of days and found out the motor has to be replaced. Upon this report, AHS suddenly put the DGM guys again saying they need a ‘second opinion’. This DGM technician came in 6 days and just said ‘oh the motor has to be changed. I know that just by hearing the sound’ with the chatGPT translator. However, they haven’t sent the report to AHS, and they are just dragging the process again instead of proactively contacting DGM for the simple second opinion report.
It’s been 3 weeks since I requested this service, and basically nothing has been done thanks to unprofessional reps in AHS. They used to let me choose a repair guy if the one they commissioned failed to do it in a week or two. But now, they are just dragging the process over and over not caring about the best interest of customers.
There are three reps I had extremely horrible experiences, Selicie, IvyDianne, and Ira. Especially IvyDianne and Ira are in the escalation team, and both don’t seem to care at all. Like parrots, they just kept saying ‘it’s within the timeline’. So hang up if you get connected with those people.
Don’t sign up with this company. Not worth at all for your money. If you are stuck here like me, try to come up with an exit strategy.
I opened a request for my garage door opener on 8/25. AHS assigned a first ‘designated’ contractor, called DGM, who delayed the service for more than 10 days ending up canceling the appointment. I called AHS, and they put a second contractor who came within a couple of days and found out the motor has to be replaced. Upon this report, AHS suddenly put the DGM guys again saying they need a ‘second opinion’. This DGM technician came in 6 days and just said ‘oh the motor has to be changed. I know that just by hearing the sound’ with the chatGPT translator. However, they haven’t sent the report to AHS, and they are just dragging the process again instead of proactively contacting DGM for the simple second opinion report.
It’s been 3 weeks since I requested this service, and basically nothing has been done thanks to unprofessional reps in AHS. They used to let me choose a repair guy if the one they commissioned failed to do it in a week or two. But now, they are just dragging the process over and over not caring about the best interest of customers.
There are three reps I had extremely horrible experiences, Selicie, IvyDianne, and Ira. Especially IvyDianne and Ira are in the escalation team, and both don’t seem to care at all. Like parrots, they just kept saying ‘it’s within the timeline’. So hang up if you get connected with those people.
Don’t sign up with this company. Not worth at all for your money. If you are stuck here like me, try to come up with an exit strategy.
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Service
Excellent
Lack of customer service
I have a water leak, waiting 4 days for approval had to turn water off, customer service was so dismissive and lack of concern. I will definitely into home warranty from other companies would definitely not recommend .
Quick-Easy
Pulled up the app and my request was made quicker than this quick review.
Doesn’t cover wear and tear
I’m very disappointed in the service that I have received from AHS. They seem to be making up reasons to deny my service request and I can’t get my request escalated to someone that I can communicate with. It seems intentional.
Lack of customer service
I have a water leak, waiting 4 days for approval had to turn water off, customer service was so dismissive and lack of concern. I will definitely into home warranty from other companies would definitely not recommend
Best investment
Got two issues taken care of for one service call. It’s the best investment a homeowner could make.
App not opening
Just had an update and now the app won’t open
Useful but sometimes finicky
Had to delete the app, reboot my phone, and redownload the app to get it to load past the loading screen.
Joke of a company
Cancellation is nearly impossible- first the technician tells my tenants something completely different than the insurance company so they refuse a simple repair. I fly back to review the situation to ensure the truth. When canceling, the only process for cancellation is a phone call,to which the phone representative cannot process the cancellation so I will need them to call me back. (I live overseas) The callback is past midnight and full of questions, then, “Please hold the line open for a call for processing cancellations” - this company is purposely waiting for no understandable reason to cancel!
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Happy Customer
I utilized the live chat with AHS and spoke with David. He was knowledgeable and gave advice as to what I need to be done.. praying all goes well with my service call. Looking forward to renewing my warranty
Good service
I just did the video chat and it was very enlightening. Chad was great and he was very helpful. I do like this service and the people they send over are very good too.
do not use this company
have been trying to get an issue resolved for more than a month and support is useless. their social media team reached out to me and i was in contact with them for over a month trying to get my issue resolved when they suddenly said it’s not a social media issue and stopped responding to me. 0/10 would not recommend
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Huge scam on HVAC
They get companies that cannot repair your system to get you to buy new. I put in a ticket for an intermittent issue, they worked on it, the technician told me it was fixed and now to fix it I have to pay $400. Don’t waste your money on these guys. I’ll be reporting them to BBB today.
Chesapeake Appliance Repair
No stars/ Horrible
I applaud you AHS
Every single time you come in clutch American Home Shield every single time you help keep me in my family comfortable every single time American Home Shield you guys are always the best!!!
Garage door didn’t want to stay closed
Alejandro was amazing during the trouble shooting process.
Water heater
Excellent video chat service
