Jim
Jim was awesome and explained everything
Water Heater
I must say it was enjoyable talking to Brandon. This guy is honest straightforward, and gives very good advice. Answer my questions and gave me a reliable solutions on what I should do. The video chat thing is a great advantage before even having anyone come out to service anything that you have a problem with you guys are the best first time using the video chat and it’s definitely a plus in the serve that this company provide once again thank you.
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Service request
Alternately contact would
Be nice
Be nice
Takes to many attempts to fix problem
I have had two major appliances that needed repair, but it took multiple attempts to solve the problem.
Terrible service
I have a roof leak has been assigned multiple times to multiple roofers in which neither roofer showed up after rescheduling multiple times the roofer says they are to busy and 2 months later going into winter and my roofer says still not fixed. I asked for a manager and was denied, basically told we will try and find someone, no since of urgency or nothing plus hardly any speak English so really hard to understand
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Great first experience!
First time using this system and it was great. Did the video chat and the service was great!
:)
Great prices!!!!
Virtual Service
James was awesome and so helpful. He was clear and concise in his information delivery.
I didn’t believe on this type of service
I’m glad that somebody convinced me they have helped me when I needed the most without Over spending to get the repairs done highly recommend to ask for the different plans. don’t get something too basic
First time using service
It was easy to make a service request. So far so good
Worst
They never want to fix the issue. You pay for them monthly then pay deductible. You’re paying the deductible hoping they’ll fix the issue and they don’t really want to fix it. What am I paying for? Hold times are so long for customer service they call back 2 hrs later
Could be Better
The good things. They have an app and they have local contractors. The not so good is the contracts can be confusing. The lack of oversight over contractors. I paid my deductible and company said needed a part. Five months later and no word about part.
AHS is on my side
I had a great experience dealing with AHS service representatives. I will continue to use their services because it meets the needs of my family
Horrible service
My refrigerator has not been repaired since 8/16/2026, after 8 repair visits replaced the same part 3 times, still not fixed
Quick response
AHS was quick to assign someone to help. Sometimes that company is a bit slower but most were quick. If the problem isn’t solved someone will come back up to 30 days with no extra charge. Later: only has 1 co. For AC in our FL area. (W coast) we went without AC all summer due to lazy contractors. Still hot since may. It’s October.: Update: it’s mid October. We canceled AHS and finally got them to send someone else out. This AC company seems more than competent. Why couldn’t this have happened back in May? Our other issues were addressed quickly.
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Video inspection
Used video tech for the first time. Wow! Very helpful. Easily diagnosed the problem. Easy to follow directions using the video tech’s descriptions. Definitely need a service call, but great to know what the problem is.
American Home Shield
I love them! Easy to schedule, rapid response, excellent contractors.
Happy!
I am pleasantly surprised with the service that I’ve been getting I didn’t think I was gonna need it as much as I have been needing it.
This is kind of a brand new house with sort of brand new appliances less than five years and I’ve needed service for all these things and I’m pleasantly surprised that everything is working out well I even got it for another house. Best move I ever made. Thank you!
This is kind of a brand new house with sort of brand new appliances less than five years and I’ve needed service for all these things and I’m pleasantly surprised that everything is working out well I even got it for another house. Best move I ever made. Thank you!
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Hvac not working
Still waiting for my hvac repair after requesting service 5 days earlier. Had to call AHS several times do to no response from them .
Do not hire people who get appliances fixed, cannot talk to live people who can make decisions
I have been working with AHS to get repairs done on my Bosch dishwasher and Fridgedaire refrigerator since 08/07/26 and it is now 10/15/26 and neither appliance is operational. I have lost food multiple times adding up to 100s of dollars because tech deems the problem fixed only to have it lose cooling within days or not reach a safe temperature at all. The dishwasher was operational for less than an hour during this 2+ month period.
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