Do not hire people who get appliances fixed, cannot talk to live people who can make decisions
I have been working with AHS to get repairs done on my Bosch dishwasher and Fridgedaire refrigerator since 08/07/26 and it is now 10/15/26 and neither appliance is operational. I have lost food multiple times adding up to 100s of dollars because tech deems the problem fixed only to have it lose cooling within days or not reach a safe temperature at all. The dishwasher was operational for less than an hour during this 2+ month period.
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Easy
The ease of use on the side is very simply laid out and efficient
Not sure about their service companies
I’m about ready to cancel my home warranty due to the companies they assign either not calling at all or scheduling appointments and not showing. This has happened to me twice with two different issues.
Service
Easy to place service call, technician arrived asap, did great job
Waiting
I m trying to reach customer service. I realize that customer service is busy but I feel it is my choice if I wanna sit on hold and wait for customer service now some AI not some recording telling me I can wait. I had a house call for my dryer because it was not drying my clothes till this day after the car. My dryer are still not drying my clothes. I shouldn't have to run my dryer seven or eight times to get a load of laundry dried I would like the situation taken care of.
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These people are scammers!
I heard they used to be decent but they are no longer. They do not even honor the black white part of the contracts! I strongly recommend you to find an alternate and reliable company for your home warranty.
Easy
Easy request with video call
Quick and easy
Ian was very knowledgeable and helpful. Big improvement over having to wait for someone to come out and determine the problem
Affordable and Easy
I’ve been a customer for several years and AHS has been a life saver for home repairs part of my coverage plan. Cost efficiency and service provider’s have been knowledgeable and reliable.
Love AHS
My encounter with this service has always been quick and professional
Poor Custom service
Who is giving 5 stars on this? Nothing works, chat history disappears when you switch to any other app. Phone support has 2 hr wait lines. Today both chat and phone didn’t work. Accept cash offer button won’t work. In addition to fact that they are charging extra $2000 for water heater replacement while it costs TOTAL less than that on the market. This company is not trustworthy. Period.
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Easy Service Request and a Great Video Consultation
I’m very happy with my recent experience with American Home Shield. After my toilet broke, I submitted a service request and had a video chat with a specialist. The video consultation was convenient, and I appreciated being able to discuss the problem from home. The process was easy, and I felt well supported. Thank you, American Home Shield, for a great customer service experience!
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I’d rather call tech myself
While the app is easy enough to use, it is usually faster to call your own specialist and have them do the repairs instead of waiting for someone to get assigned your ticket and then waiting for approval of the ticket for the issue to be fixed after AHS approves it.
Slow response even with primary devices
Takes weeks to get fixes for equipment like refrigerators even if you have medicine and essential. Too many follow up to escalate
Easy to use/premium is worth it!
It is so easy to schedule service. The only thing I am in disagreement on, is when you schedule service year over year, you don’t always get the same service company. I think for continuity and history purposes, they should assign the same contractor every year, for tune ups and any repairs.
Monthly pricing
Pricing on my plan has gone to a ridiculous amount
Bad customer service
I am having problems with my fridge since April 2026, October 5 2026 and I still with the problem!!! They sent 8 different technicians, last 5 told me that is an intern leak and the fridge needs to be replace. I called again and they are going to send another technician. Is time consuming and frustrating!!! I started thinking that this company is not worth it!!! I hope that someone helps me soon!!!!
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Video chat was quick and easy!
I had a quick 15 min service chat to troubleshoot a washer that malfunctioned. We were able to diagnose the problem so the service tech could arrive with the correct parts. Very happy so far with the experience.
Beware of where you live
Submitted 3 claims and AMS couldn’t find any contractors to do the work. So you end up finding a contract and doing all the work.
Quick response
AHS was quick to assign someone to help. Sometimes that company is a bit slower but most were quick. If the problem isn’t solved someone will come back up to 30 days with no extra charge. Later: only has 1 co. For AC in our FL area. (W coast) we went without AC all summer due to lazy contractors. Still hot since may. Its October.
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