Complete Trap: Cheap Equipment, Broken Apps, and 3-Year Contracts
I rarely write negative reviews, but I feel a strong obligation to warn others to stay far away from ADT. Once you sign up, you are locked into a rigid 3-year contract that they use to force you to stay because their actual service and product quality are terrible. I am honestly considering paying off my entire 3-year balance right now just to be done with them.The issues are endless:The Equipment: The hardware is cheap. The only decent parts are the Google Nest cameras, but ADT isn't even properly integrated with them. You are forced to pay for a completely separate Google subscription just to save your video recordings on top of what you already pay ADT.The Software: The app experience is completely broken. You have to juggle multiple separate apps just to manage different basic features of your security plan, and the billing system frequently gives you issues when trying to make standard payments.The Contracts: They lock you down because they know no one would willingly stay with this level of service.Better Alternatives:If you want a reliable home security system, look elsewhere. For example, systems like Cove use Eufy products which are incredibly high quality, don't require forced monthly subscriptions to function, and allow you to cancel at any time if you aren't satisfied. Avoid ADT at all costs.
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ADT
Good and easy to use does the job
The new install
My technician Kenny was excellent when it comes to instructions and how to operate the system, I originally already have ADT, but I got this one for my parents home
With the new technology, it works extremely well,
With the new technology, it works extremely well,
Best security and customer service
Amazing security, I am a senior lady, finally I can sleep without any fear and knowing they are in charge of my house and me. The best investment I have made 🙏
Comfort
Security while sleeping
