Do not waste your money
Do not waste your time and effort dealing with this company. Trying to cancel your service after fulfilling your obligation is like pulling teeth to speak to the correct department. Endless cycle of transferring you to another agent…
ADT is good but….
The cameras are not the best and they need to update where it rotates 360 degrees and where we can move it around on the app.
App is trash
App is unstable, glitchy, and becoming increasingly unusable!!!!!!
Cameras
The Team will charge you $100 to come check out the camera they put up when it is malfunctioning. Everything else has been great but the cameras is very unreliable
Best Alarm System
I would recommend ADT to ANYONE 😊
Doesn’t work - Poor Customer Care
Never works correctly. The “fixes” they have you do don’t help at all. Slow or never does anything except says failed command.
100% I would suggest anything over ADT based on the terrible app performance and when you try and work with tech support they blame it on your equipment. Which is comical considering that equipment works in a more stable manner with any other Zwave hub besides their product.
100% I would suggest anything over ADT based on the terrible app performance and when you try and work with tech support they blame it on your equipment. Which is comical considering that equipment works in a more stable manner with any other Zwave hub besides their product.
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Cameras - Audio & Video
I am new to ADT since October 1st, 2026. From the very beginning I’ve had issues with the 3 inside cameras buffering for at least 5 minutes before actual connections take place, every single time I log in. The video/picture comes in very clear, however, the Audio is horrible! Audio echos really bad, voices ascend in & out sporadically. I would like to keep this ADT set up for my Mom since COX Homelife ended their services in my area. Please fix this! I am using the App on my IPhone, and I’ve tried troubleshooting! Thank you ~
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Cashdealbuyers
Best service ever
Service
Love the service
Love the partial protection but still charging for terrible service
I currently am paying for full service but nobody has assisted me with my motion detector I can’t use because it kept falling down after it was installed. The detector fell down causing inkster pd to come out for no reason and when I contacted them to come service me they never call or show up. I’m paying full price for partial service.
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Bad panel
System triggers when no one is home . Police have been out 2/3 times to ck house and nothing is wrong, no one has entered . Alarm has triggered 5/6 times and we r not in home .This is our second house that we are not living in full time . So we r not here and have to worry that someone broke in our house . Don’t like system. Yesterday they put in new motion detector but I want panel to be replaced .
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Clunky System
I like the convenience of the app and ability to do things remotely. It’s especially useful when I’m traveling. However, the technology is extremely unreliable. Half the time, it’s difficult to connect to the service. It logs me out and then in randomly. I’m not impressed with the performance level.
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Won’t let me log in
Says this connection is insecure, and that it won’t load as https.
ADT
Good system
Useless Camera, Useless App
As I was sitting in my living room, a strange man walked all the way onto my porch, stared onto my window and walked off the porch. My front doorbell camera only got him walking off the porch. I called ADT immediately and they were able to provide zero assistance into seeing the video of him walking onto my porch and were not able to increase the camera sensitivity.
Oh, and that is AFTER we haven’t had sensors for over a month because our base magically doesn’t work!
Save the money, go with Ring.
Oh, and that is AFTER we haven’t had sensors for over a month because our base magically doesn’t work!
Save the money, go with Ring.
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The best of the best
In my opinion, ADT is one of the best security companies out there. They are always punctual and deliver their services on time. When it comes to protecting your home or business, ADT is one of the best choices you can make!
Mr. Lens
Mr. Lens
Buggy
This app is incredibly buggy and spams my phone to oblivion! Half the time I open the app I can’t even see my cameras and have to restart it, and half the time it works for a few seconds and then stops. This needs to be fixed because it’s incredibly inconvenient
ADT is a great addition to our home I have minor complaints
Shawndrie
Love
I love ADT it takes about 5 seconds to buffer everytime u open the app but I bought it so ny kid stop sneaking out at night and it’s worked so mission accomplished
Unhappy
To be honest, this has been a good system based on what is provided. But the customer service is horrible. I was promised so much things with my package. I purchased when the service rep came over to my house. By the time the installer came none of that was included. He didn’t know what he was doing, they didn’t even have a Lawn sign for. Since then, it didn’t incorporate with my current Google cameras, as promised. I never received my CO and smoke detectors. When I called customer service twice, they said that department was closed and they would call me the next day call never came. I know ADT is a long-standing company, but I might start looking elsewhere.
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