Camera
We are stuck with our own Google cameras because they have to use their own camera. They also charge us for floodlight they mounted in an area that’s not working because we need to get our own electrician to come and install a better connection. We also had to have more camera, they camera don’t have a wider area of coverage.
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Best security system
Fast and efficient
App doesn’t always work
Very frustrating. Works about 50% of the time. Otherwise, I have completely shut off phone, turn back on and then enter password (Face ID won’t work until after I use password)
Worse customer service
If you need help, be ready to wait for hours on the phone and anyone who answers will pass you on to the next “expert”. Broke the contract and took the loss. Their reps lie with promises. I wonder how such a business survives?
App sucks
Sucks
EXTREMELY SLOW
I genuinely did try to like this app and there are definitely some features at are amazing like the notifications telling you exactly what time motion was detected but as far as cameras and recording comes, they are so slow. It is painful. If you’re looking for a service that is all about speed and precision. I would definitely not recommend ADT.
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Would not recommend
It sucks
Good Stuff
Please add a gyroscopic function so it can be used in landscape every other app has had this for years. Thanks.
Customer reviews
It’s okay depends on your needs and area . I have a bunch of drug addicts in my area so it comes in, handy
Avoid this
Service is terrible. They have been out to the house 3 times and it still doesn’t work as promised.
Front doorbell cam works maybe 5% of the time using either ADT+ or Google Home. Why do I need Google anyway?
Backyard camera works fine but I don’t need that.
Good luck getting customer service. Took me 45 minutes with 3 different people just to pay my bill.
I can only hope the glass break, CO, and smoke sensors are working. At this point I doubt it.
Avoid this service. They aren’t serious.
Front doorbell cam works maybe 5% of the time using either ADT+ or Google Home. Why do I need Google anyway?
Backyard camera works fine but I don’t need that.
Good luck getting customer service. Took me 45 minutes with 3 different people just to pay my bill.
I can only hope the glass break, CO, and smoke sensors are working. At this point I doubt it.
Avoid this service. They aren’t serious.
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Peace of Mind
Love that I can’t leave my house without getting a notification that my system isn’t alarmed — I trust ADT to have my back even when I’m rushing out the door! ADT gives me peace of mind …
HARDSHIP
Today Ray made my day. He went over & above to prove that ADT is different. Thank you Ray
Find an alternative
The tech that installed the system didn’t know how to use it. There is no user guide apparently. You also have to install Google Home. Why? I tried adding my wife as an admin user. Gave up after Google had no idea what I was trying to do. I think ADT is almost finished. I suggest any alternative. They have been to the house 3 times and the system is still not working as promised. Not paying a dime until it does. That probably means it will be free and worthless.
We can have our back door open and the app will show it as locked? You have to restart the app anytime you want to check the cameras. If you don’t it just gets stuck buffering. I don’t have a lot of confidence in the smoke, glass break, CO, and motion detectors when they can’t even get the locks right.
Do not trust ADT or the contractors they hire to do their work for them.
When my wife approaches the door the system says she is an “unrecognized face”. I don’t know how because she is in and out all of the time.
What it does mean is that the system is trying to identify anyone who comes to my door. That is troubling. Even when it generally fails.
There is no way to disable that “feature”. I put tape over the lenses and have asked for a refund for those components.
And don’t even try to call and make a payment. They were using a bad card number for me. I tried to fix it and was on the phone with 3 different people for at least 45 minutes.
They told me they had corrected it but the app still says the account is past due. My bank recorded the payment.
Let’s just hope that there is never a fire or break in. They will take an hour to respond.
Again. Avoid this.
We can have our back door open and the app will show it as locked? You have to restart the app anytime you want to check the cameras. If you don’t it just gets stuck buffering. I don’t have a lot of confidence in the smoke, glass break, CO, and motion detectors when they can’t even get the locks right.
Do not trust ADT or the contractors they hire to do their work for them.
When my wife approaches the door the system says she is an “unrecognized face”. I don’t know how because she is in and out all of the time.
What it does mean is that the system is trying to identify anyone who comes to my door. That is troubling. Even when it generally fails.
There is no way to disable that “feature”. I put tape over the lenses and have asked for a refund for those components.
And don’t even try to call and make a payment. They were using a bad card number for me. I tried to fix it and was on the phone with 3 different people for at least 45 minutes.
They told me they had corrected it but the app still says the account is past due. My bank recorded the payment.
Let’s just hope that there is never a fire or break in. They will take an hour to respond.
Again. Avoid this.
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Great System
So far, I absolutely love the alarm system. Easy to set and disarm. The cameras are fantastic with great night vision and wide angled. Great customer service as well.
Thanks ADT
Thanks ADT
Feelings
I feel a lot safer, and secured. Everything works perfectly, I can’t wait to buy more!
Not very helpful
Makes me re-log into Google every literally every other time I open the app. Slow to load the cameras and some cameras are blurry compared to the Google home app.
Smh
When I first started using the app, I was able to set a specific sound to go off along with my arm and disarm notifications. When I set my alarm to “away”, the countdown to arming was thankfully SILENT. Then ADT updated the app, and now when I set my alarm to “away”, I am stuck with the sound I set for notifications going off for each and every second of the damn 60 second arming countdown. If I turn it off, I don’t have sound for the armed and disarmed notifications! What obviously oblivious individuals at ADT thought that would be a great idea? The armed and disarmed notification sounds do NOT need to , and should not be, tied to the arming countdown!
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Reviewas
Muccho beano
Satisfecha . Pero no fui yo que hice esta reseña. Alguien se entra en mis cámaras. Averigüen quién?
Excelente! Francisco, gracias!
I like it
The app makes it convenient for you to control your system and it tells you the details behind an movement or tampering of sensors- I do wish you could purchase items in this app - but overall I would recommend
