Can’t schedule a repair through the app
I have tried multiple times to schedule a repair through the app. The app directs me to the webpage where I need to log in with same credentials as the app. The webpage also won’t allow online scheduling and it directs me to a phone number where I have the luxury of dealing with AI that will direct me to customer service. First costumer service rep doesn’t have access to schedule a repair so on hold we go for no less than 10 minutes for 2nd service rep which will ask the exact same questions as AI and 1st rep even though all of that info is on the app. All could be avoided if the app just allowed online scheduling.
Show more
Response from developer
Thank you for your review. The app is constantly evolving as we work to improve the experience for our customers. Some functions are hybrid (web-based) and will convert to in-app in the future. Please feel free to send us additional feedback at support@homeserveapp.com.
No longer useful
When I first got this app many years ago, it was great to add appliances and other items. Years later, updating appliances, and I can no longer add new items. So tell me, what’s the point of this app? I’ve replaced most things on my list and I’m about to move. So, nothing will be the same. The way it was, I would have paid for that. Once I move I’ll be deleting my account since I can’t add anything at the new place.
Show more
Response from developer
Thank you for your review. We removed this feature from the app in July of 2025. The core focus of the HomeServe App is account management for our customers. Please reach out with any questions at info@homeserveapp.com
App is a waste of phone storage
This app is pointless. It never pulls up and then if by some miracle something does pop up, it’s just to say oh you have to do this online. This is ridiculous. It says in the App Store it was updated 3 weeks ago. Really? Because it’s still not working right. Apps like this should provide information not frustration. I do not recommend
Show more
Never really worked
Now it’s doing an infinite Face ID login loop!
Why have an app that sends you to the web
This app is a complete waste of resources. You log into to app to do anything, especially a service request and it opens the web browser. And you will need to log in again. Once on the web site you think you would be able to request service there but it directs you to call. When you call, the operator directs you to the app.
Show more
