No longer useful
When I first got this app many years ago, it was great to add appliances and other items. Years later, updating appliances, and I can no longer add new items. So tell me, what’s the point of this app? I’ve replaced most things on my list and I’m about to move. So, nothing will be the same. The way it was, I would have paid for that. Once I move I’ll be deleting my account since I can’t add anything at the new place.
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App is a waste of phone storage
This app is pointless. It never pulls up and then if by some miracle something does pop up, it’s just to say oh you have to do this online. This is ridiculous. It says in the App Store it was updated 3 weeks ago. Really? Because it’s still not working right. Apps like this should provide information not frustration. I do not recommend
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Never really worked
Now it’s doing an infinite Face ID login loop!
Why have an app that sends you to the web
This app is a complete waste of resources. You log into to app to do anything, especially a service request and it opens the web browser. And you will need to log in again. Once on the web site you think you would be able to request service there but it directs you to call. When you call, the operator directs you to the app.
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It doesn’t work
You cannot update your payment method on this thing then you call the customer service number and they don’t do it correctly.
Slow and Clunky
This app sucks. Complete waste of energy.
The app does nothing
For years, this app has had a request service button that leads you to a page displaying a 404 error. Why have an app at all? You can only make an appointment by calling them from their website, so why not list the number in the app or just abandon the useless app altogether?
I expect to see a standard reply beneath my review apologizing for my experience but to anticipate improvements to be made but I also suspect that nothing will change with this trainwreck of an app.
I expect to see a standard reply beneath my review apologizing for my experience but to anticipate improvements to be made but I also suspect that nothing will change with this trainwreck of an app.
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Super slo o ow w w
This app as well as their website is super slow!! I don’t think is worthy, I definitely won’t recommend
App freezes
You cannot select plan(s) or pay on this app. It freezes up & doesnt process
Do not trust this company
Paid for a policy for a year only to be given the runaround when I finally tried to make an appointment. When the repair guy came in he said my dryer wasn’t covered. They never asked for a make or model number but collected my money for a year. You get passed around on the phone and good luck asking to talk to a supervisor. I was even hung up on and no one called back. Stay away from this company.
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Buggy app
Like the website itself, the app is slow and super buggy. I added all three of my Home Serve deals, but had to log out and log back in each time in order to see said properties. And it’s slow loading. Convenient to have an app to track all of these plans, but I just don’t get why they can’t be merged into a single address, I would think you could do that under Manage Address section. Just because one address was capitalized and another had something else that didn’t quite match up identically to the others, but used the same email for all three plans, and yet still it lists them as separate addresses to manage. Weird.
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Disorganized and likely a scam
DO NOT RECOMMEND! I purchased 4 different policies with this company. I had a fridge attempted to be repaired and was told it needed to be replaced. I was supposed to be reimbursed up to $1000 but they changed that to $900. Now, over a month later, I have still not received any compensation. I have called at least 7 times and get promised a date I should have the money at the latest. And then it still doesn't show up. They all give me a different story and can't seem to ever "find" a supervisor when I ask for one.
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Best service ever
I’ve had coverage for as long as this company has been in business, I can honestly say I’ve never had a problem with service, I’ve received prompt responses from them when I call, I have always been treated with respect whenever I make contact with the company, they have always gone out of their way to provide me with nothing but excellent service and I will remain a faithful customer for as long as I need coverage.
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they tell me no account exists!! They cancelled my plan!!
Home service canceled by repair and replace plan after being a customer for almost 3 years, this was done actually two times to me, I called to schedule them to come out for service and they told me no plan exist, I had paid every month for almost 3 years, I call for help and nobody will help me they just say I need to re-enroll again. I paid every month for well over two years and I spent all this money and now I have no coverage. i’m so disappointed and stressed out and nobody will help me.
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App developer reply to my complaints IS NOT acceptable!
Why should I have to go online to manage my account when these issues with the app have NOT BEEN FIXED since it’s release. My online account has been active for years and it’s not perfect either!!! Canned responses are a waste of my time😡!
Update does not fix login issues
I even deleted the app and reloaded. It says oops logout.
Update problem
After the update app crashes with message “Ooops logout”
Revised:
I deleted the app and reloaded it and it seems to work fine after that.
Revised:
I deleted the app and reloaded it and it seems to work fine after that.
App Just Says Oops!
With the latest October 2024 update the app simply now says “oops” whenever logging in. Something seems to be seriously awry.
Can’t update lists
I got a postcard telling me to download this app so I can ditch my junk drawer. Well, it doesn’t work: I can’t add a photo, create a new entry or create a new list. iOS 18
What happened??
I loved this app after downloading from a This Old House recommendation. I have all my house info loaded into app and it was “auto populated” with manuals, kept track of warranty info and my uploaded receipts.i have recommended to countless friends and they loved it as well.
Then, it ends, no way to enter new items thus making the entire usefulness of the app disappear! Not sure what this was about but it totally disappointing. Please reinstate previous version or launch as separate app. It was so good, would be willing to pay for original version.
Then, it ends, no way to enter new items thus making the entire usefulness of the app disappear! Not sure what this was about but it totally disappointing. Please reinstate previous version or launch as separate app. It was so good, would be willing to pay for original version.
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