Unreliable, not worth the hassle
I requested service from Lawn Love on Monday, and they scheduled me a pro to come on Wednesday. That pro ended up postponing until Thursday due to rain, which he communicated to me clearly and I understood. However, come Thursday this pro cancelled with no explanation and another was assigned. A little annoying, but they were still coming that day so no big deal. 2pm comes around and they still haven't come, so I shoot them a message asking about their eta: no response...4pm still no response...6pm nothing...finally 8pm comes around and it's clear they aren't coming, and they never responded to their message. However, on the app my service was still scheduled for today. I reached out to Lawn Love customer support to explain and basically all they told me was that's a bummer, but I'm still on the pros schedule so I should carry on to their work load tomorrow, or they can assign me a new pro...which would possibly be there sometime over the weekend. At this point I was frustrated, I needed my lawn done, and I wasn't interested in anything less than a guarantee that my service would be done the next day so I decided to cancel. However, when I went through the self-service cancellation, they said they were going to charge ME a $15 cancellation fee for the inconvenience of the pro who had me on their schedule, so to cancel I had to pay the "pro" who ghosted me. I reached back out to customer support to have them cancel for me, and they proceeded to jerk me around for half an hour trying to cajole me into keeping my service without actually do anything to address the problems. I finally got them to cancel, and now I've wasted nearly the entire week and my lawn is in even more need of maintenance. Absolutely would not recommend.
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Scammers
This app lets anyone become a contractor and collect money for services never rendered. Not just one. Not two. So far, since April, three contractors said they mowed my lawn, and charged me for it. No one ever showed up. This organization should be taken down.
Could be better
I’m not a hater the service literally could be better if you just want somebody to cut your grass and you don’t care how it looks sure it works, but you’ll never get to keep the same lawn pro sometimes you get a good long pro that you like a lot, and that person disappears the next week And the next one doesn’t do half as good of a job or it takes half as good of a care of your lawn as the others do. They keep going up in the price of the lawn care and the reason why I chose them in the first place was because they were cheap and their customer service this terrible not because they’re rude, but because they do nothing.
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Its 50/50 pay attention
The thought process of how the experience is {supposed} to is good 10/10 BUT with how today day in age is going everyone wants that “extra dollar” for half the work .. with their independent contractors you get some good ones you get some bad ones you can get some that show up on time with the proper equipment for their independent company you get some that can’t do the job because of their equipment and single man operation but if they’re on this app trying to get work meaning lawn care customers then some lawn you can’t just skip a couple a days just to claim high grass for extra pay if that’s the case go solely independent instead of using this app that for both customers and business market yourself better and get some real equipment
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Great Cuts
I’ve now had 3 cuts and all have been great. This app connects you with real people who really want to keep your lawn in the best shape possible.
